1. 12 KEYS TO SUCCESS

2. You should have clear and definite purposes A system of personal wishes and beliefs Time and goal strategy Enthusiasm generation The system willpower-energy Empathy Role modeling Communication Identifying and paying the price Overcoming the refusal and frustration Persistence and change management Creative thinking implementation 12 Keys to success

3. Unconscious non-competency Conscious non-competency Conscious competency Unconscious competency LEARNING CURVE

4. 10 the most common reasons which cause people to fail putting goals in front of them 1. Fear of falure 2. Fear of criticism 3. Negative idea of oneself 4. Fear of refusal 5. I don’t have time to put goals 6. Self-limiting beliefs 7. I do not understand how important the goals are 8. I don’t know how to put goals 9. Larger goals seems to appear unattainable 10. I am too impatient and lazy to put goals KEY 1: YOU SHOULD PUT CLEAR AND DEFINITE GOALS IN FRONT

5. 7 steps to implement while putting goals: 1. Set your priorities 2. Be clear and definite 3. Set a term 4. Reach the balance necessary 5. Commit to goals 6. Visualize your goals 7. Be realistic KEY 1: YOU SHOULD PUT CLEAR AND DEFINITE GOALS IN FRONT

6. Your goals should be in harmony Create your own identity Effectively combine the goals and beliefs KEY 2: IDENTIFYING AND CREATING A SYSTEM OF PERSONAL BELIEFS

7. The matter of planning requires to answer six simple questions: 1. Where exactly would you like to go in your life? 2. Why do you want to go there? 3. What do you want to achieve? 4. Who will be the person to help you? 5. How would you want to achieve it? 6. When do you want to achieve it? KEY 3: CREATION OF TIME AND PURPOSE STRATEGY

8. The main 7 ways for efficiency increasing: 1. Pursue your goals daily 2. Stop postponing 3. Commit completely to your goals 4. Share with others 5. Visualize 6. Perceive “Step by step” philosophy 7. Act direction rear-forward KEY 3: CREATION OF TIME AND PURPOSE STRATEGY

9. The effective time management ensures: 1. Clear goals and intentions 2. Priorities set 3. Increased ability to concentrate on the important tasks. 4. Eliminating the time thieves 5. Gaining of two or more productive hours per day 6. Overcoming the procrastination 7. Better work – family balance 8. More energy, stronger enthusiasm and larger productivity. KEY 3: CREATION OF TIME AND PURPOSE STRATEGY

10. The 8 natural enemies of enthusiasm: 1. A conflict between our deep beliefs and our purposes. 2. Work and (or) life in negative environment 3. Resentment against completing our everyday priorities. 4. Broken or focus not tuned. 5. Pessimism 6. Cynicism 7. Exhaustion 8. Low self evaluation (self respect) KEY 4: ENTHUSIASM GENERATION

11. 8 secrets for more happiness in life: 1. Constantly feel the excitement that you are alive. 2. Create in your mind the picture of your enthusiastic SELF. 3. Behave as if you are already an enthusiastic person. 4. Each morning begin your day with a smile and positive thoughts. 5. Love life and people 6. Enthusiasm is contagious so surround yourself with enthusiastic people. 7. Greet with a smile, respect the people’s efforts. Praise the work well done. 8. Talk with encouragement and positively. Smile! KEY 4: ENTHUSIASM GENERATION

12. Willpower is driven by the question “What this brings to me?” 1. Mind – body relationship 2. The vital connections with life 3. Smile and pray for better health KEY 5: KEEPING THE SYSTEM WILLPOWER-ENERGY

13. 11 ways for developing skills for interpersonal relationships: 1. Try to understand the stand points and opinions of others. 2. Put yourself in situations where it is necessary to rely on others for the project success– work in team for example. 3. Listen for the other person very carefully and profoundly. 4. Try to guess what other person thinks or feels as you read the non-verbal signs and then ask him if you are right. 5. Learn and practice different ways of communication 6. Develop effective verbal and non-verbal communication. KEY 6: EMPATHY EXPRESSION

14. 11 ways to develop the interpersonal skills: 7. Identify and mark the differences in others. 8. Develop sensitivity to the moods, temperament, motivation and feelings of others. 9. Try to help others while creating and maintaining synergy. 10. Try to recognize the hidden intentions and behaviour. 11. Try to put yourself on the place of the other person. KEY 6: EMPATHY EXPRESSION

15. Why it is important to understand the interpersonal intelligence? 1. Empathy is an exact measure of the “human qualities” of others. 2. It is in the bottom of each customer serving. 3. It is the implementation in practice of the interpersonal relationships 4. It is the core of competency of the managers. 5. It is the basis of the effective teams. KEY 6: EMPATHY EXPRESSION

16. Ways to use the roles modeling: 1. Look into the people you have relationships with. The positive imitation is the fastest way to learn and develop as a people and professionals. 2. Imagine you are a role model for the people around you and ask yourself: “What would happened with the company if everyone behaved and worked like me?” 3. Model the role of successful people around you. Do not judge, only look at the connections between thing. Take what works for you and leave the other away. KEY 7: ROLES MODELING

17. Self-evaluation: Against each affirmation write the corresponding points from 1 to 5 as: 1=always; 2=almost always; 3=sometimes; 4=seldom; 5=never 1. It is typical for me as a person to not interrupt people when I think they talk nonsense. 2. I am more pleased when someone says “I understand you”, and not “I agree with you”. 3. Is the person discusses a boring theme, I do my best to not deflect my attention. KEY 8: COMMUNICATIONS

18. Self-evaluation: 4. When someone interrupts me I keep silence and wait patiently before continuing my speech. 5. Before I give a speech I always prepare myself very carefully and rehearse. 6. I find it easy to ask questions in almost any conversation. 7. I love asking my friends for favours. 8. It is more easy for someone to convince me than me to convince someone. 9. When I am angry or nervous, I speak less. 10. I always learn something even from the most talkative and troublesome people. KEY 8: COMMUNICATIONS

19. Self-evaluation: If the sum of your points is between 10 and 15 points, you most probably have the qualities necessary for an awesome “communicator”. If the sum of your points is between 16 and 35 you most probably make errors with communications which should be corrected. If the result of your points is above 35 it is probable that some of your inner personal characteristics hinder your communication skills. KEY 8: COMMUNICATIONS

20. 7 keys to fight the “hurry sickness”: 1. Concentrate on one thing at a time. 2. Remember the stress is contagious. 3. Periodically track your breath and inner condition. 4. Allow yourself to take your time. 5. Make a list of the everyday tasks that really should be done. 6. Think of the result you desire. 7. Keep reminding your goals and beliefs every day. KEY 9: IDENTIFYING AND PRICE PAYMENT

21. Five ways to overcome the refusal: 1. Be positive towards refusal; do not be afraid of it. 2. Learn from the refusal. 3. Do not be too severe with yourself. Give yourself a little tolerance. 4. You should understand people feel uncomfortable to take immediate decisions. 5. Analyze the refusal. KEY 10: OVERCOMING THE REFUSAL AND FRUSTRATION

22. How to increase your tolerance level towards discomfort and frustration?: 1. Avoid awkward situations. 2. Excessive use of drugs and alcohol. 3. Uncontrollable and compulsive addiction to hazards, shopping, exercises, food. 4. Loss of self control. 5. Postponing of difficult tasks. KEY 10: OVERCOMING THE REFUSAL AND FRUSTRATION

23. Persistence + change management = results “The most valuable quality of mine is my persistence. I never give up in a match. As I am exhausted, I beat to the last ball. Numerous matches of mine show I have converted many of the “irreversible fails” in victories.” Bjorn Borg, tennis player KEY 11: PERSISTANCE AND CHANGE MANAGEMENT

24. Persistence + change management = results “Many of life rules belong to people who do not realize how close to the success they have been when they have given up.” Thomas Edison KEY 11: PERSISTANCE AND CHANGE MANAGEMENT

25. Persistence + change management = results “Neither the strongest, nor the most intelligent species survive but the species the most adaptive to change.” Charles Darwin KEY 11: PERSISTANCE AND CHANGE MANAGEMENT

26. A leader is “doer of the change” 1. Initiators of changes. These are people who directly cause the change. 2. Adaptors to change. These are people who perceive and adapt foreign ideas. 3. Doers of change. These are people who directly execute in practice the ideas for change. KEY 11: PERSISTANCE AND CHANGE MANAGEMENT

27. Increasing of ideas productivity: 1. Give yourself a stimulus 2. Write down the prizes you think you would achieve if you make the effort to give birth of new ideas. 3. Create the emergency feeling while creating ideas. 4. Think visually. 5. Be susceptible to your new ideas. 6. Make innovations. 7. Relax. Leave your mind to wonder. 8. Focus on one thing at a time. KEY 12: CREATIVE THINKING IMPLEMENTATION

28. 1. Be the change you want to do 2. Dare to believe 3. Dare to change your old habits. 4. Dare to be different. 5. Dare to smile 6. Dare to see things. WHOLE LIFE SUCCESS