Accept Software offers an enterprise product development platform that technology-driven companies leverage when deciding which products to bring to market for the fastest time-to-profit. The Accept360™ Platform is the only complete, end-to-end software solution that tightly links company and product strategy through ideation, portfolio planning, roadmaps, requirements management, and execution. Delivered as a SaaS offering, the Accept360 suite enables Global 2000 companies to: • Decide which products to invest in and what features to build • Align product planning and execution with corporate strategy • Execute confidently by providing visibility into every stage of the product development process • Collaborate with internal and external customers from ideation, product strategy and planning through execution • Execute faster to beat competitors to market for the fastest time to profit

1. case study
Accept Software Selects Dimension Data to
Deliver Enterprise-class, High Availability
SaaS Applications for Lower Cost
industry: Accept Enterprise Product for the hosted software as a SaaS version.
By 2006, the company’s business Accept
Technology Development Solutions
Software needed help scaling its operations
Accept Software offers an enterprise
country: to support larger and more security-
product development platform that conscious SaaS clients. The company
United States technology-driven companies leverage decided that it was time to turn over
business challenge: when deciding which products to bring to the SaaS infrastructure management to
market for the fastest time-to-profit. The experts and allow Accept to focus more
Deliver enterprise-class software-
Accept360™ Platform is the only complete, on developing and marketing its software
as-a-service (SaaS) to demanding
end-to-end software solution that tightly platform. Finding the right managed
clients.
links company and product strategy hosting services provider was critical to the
solution: through ideation, portfolio planning, future of the company.
roadmaps, requirements management, and
Appoint a managed hosting provider
execution. Delivered as a SaaS offering,
with experience in scaling and
the Accept360 suite enables Global 2000
Solution
managing complex enterprise SaaS Mark Pecoraro, Senior vice President
companies to:
applications. of SaaS operations at Accept, contacted
• Decide which products to invest in and
services: IBM and HP about hosting and managing
what features to build
Accept’s SaaS infrastructure.
Dimension Data Managed Hosting • Align product planning and execution
and Application Operations. “I guess they were too big, and we were
with corporate strategy
just too small. They didn’t seem to want
results: • Execute confidently by providing our business.”
• Enterprise-class SaaS capability at visibility into every stage of the product
Undaunted, Pecoraro identified two other
reasonable cost with high quality development process
managed hosting providers, including
of service and availability • Collaborate with internal and external Dimension Data.
• Cost of goods sold reduced customers from ideation, product
“Both offered many of the same
by 40% strategy and planning through execution
services,” says Pecoraro. “We had a
• Execute faster to beat competitors to unique, single- tenant architecture and
market for the fastest time to profit a multi-tenant back-end. Dimension
Data took a lot of time to understand
Challenge: Deliver Enterprise- our business issues and help us architect
a solution that worked. That’s what
class SaaS Service to Demanding
Dimension Data delivered that set them
Clients apart from their competitors.”
Founded in 2004, Accept Software Based on its breadth and depth of technical
originally offered its Accept360 solution skills, Pecoraro chose Dimension Data to
“any way the client wanted it”. Clients provide managed hosting services. The
could install and run the application on hosted environment went into production
their own infrastructure under a perpetual at the end of 2006.
licensing agreement, or they could opt

2. case study
“Dimension Data took a lot of time to understand our business
and technology issues, which allowed them to become a trusted
partner in architecting a solution that worked. What Dimension
Data delivered set them apart from their competitors.”
Mark Pecoraro, Senior Vice President of SaaS Operations
“Many other managed hosting or “Dimension Data has become a strategic
cloud providers don’t understand the partner, ensuring that we can respond
service layer,” Pecoraro said. “We to those prospects and demonstrate our
needed a company that knew how to capabilities as an enterprise-class SaaS
run SaaS operations. If all you need provider,” says Pecoraro. “Dimension
is infrastructure, that’s great; but I Data participates in RFIs, RFPs, and
look at SaaS operations as a business security audits. They play a key role
activity, not a technical activity, and in consulting with us about what we
Dimension Data understands the should do and then executing on that. I
business operations of providing high- view Dimension Data as an extension of
availability, mission-critical functionality my team.”
to our clients.” “With a traditional perpetual software
In 2007, Accept made the strategic licence model, the cost of goods sold
decision to deliver its solution 100% (COGS) was near nothing, just the cost
through an SaaS model. of the CD and manuals,” says Pecoraro.
“Fortuitously, we were already with “In the SaaS world, because it’s a
Dimension Data and they were a good service, COGS is significant because all
partner to help us build up our SaaS of the operations costs are considered
capabilities,” says Pecoraro. “We saw cost of goods sold. Dimension Data has
no reason to change providers.” helped us to reduce our COGS, as a
percentage of revenue, by 40%.”
In 2008, one of the world’s largest financial
services firms expressed interest in Accept’s Availability has been high and consistent.
solution. “Over five and a half years, Dimension
“That really caused us to raise our game,” Data has delivered at least 99.95%
recalls Pecoraro. “We had to put in uptime annually,” says Pecoraro. “That’s
business continuity, disaster recovery, a very good record.”
lots of security policies and procedures. Pecoraro sums up his experience with
It was extremely good that we had Dimension Data this way.
Dimension Data as a partner during “They provide Accept with an enterprise-
that exercise. If we were on our own, class SaaS capability at reasonable
we probably couldn’t have met the cost with high quality of service and
contractual requirements.” availability.”
Dimension Data ’s expertise in managing
complex SaaS applications and its
SAS 70 Type II compliance enabled Accept
to close many large deals in the past three
years.
CS / 09/12 © Copyright Dimension Data 2012 For further information visit: www.dimensiondata.com/solutions