Training catalog

Didactics & Management Consulting
Contact : dmoyson@gmail.com - +32 495 55 77 64
1Training catalog 2014
04 mai 2014
TRAINING CATALOG

04 mai 2014
Our approach
Our training, learning and development solutions are a highly flexible, cost and time effective way to
get the maximum return on your training and development investment. We make sure that they fit
exactly with your specific objectives and requirements.
Subject Areas of Training
Communication
 Efficient email redaction
Written communication is at the forefront of effective business relationships.
Anything you write in an email can be retained for future reference, forwarded on to
others, or used as a record of communication. Therefore, it is critical to be are aware
of how to use email appropriately as a communication tool at work.
Learning outcomes
Improve your ability to communicate via email and ensure your message is
understood.
Write with the audience’s expectations in mind.
Use words and phrases that will improve the comprehension of your message and
ensure professionalism.
Apply techniques to turn negative language into positive language and remove
emotion from your writing.
Adopt techniques to proof your document for spelling, punctuation and appropriate
tone.
 Presentation skills
Presenting in front of groups of people can be daunting. This course will go through all
the best techniques and allow time for practice, in order to give the best, confident,
winning presentation.
Learning outcomes
Identify ways to gain rapport with your audience
Learn techniques to reduce nervousness and fear
Recognise how visual aids can create impact and attention
Develop techniques to create a professional presence
Learn some different ways to prepare and organise information
Prepare, practice, and present a short presentation
 Practical trainer
This course is designed to provide employees with skills, information, and practical
experience to become effective workplace trainers.
Learning outcomes
Recognize the importance of considering the participants and their training needs,
including the different learning styles and adult learning principles
Know how to write objectives and evaluate whether these objectives have been met
at the end of a training session
Develop an effective training style, using appropriate training aids and techniques
Understand the importance of an instruction guide to help a trainer prepare and
deliver effectively and consistently
Conduct a short group training session that incorporates these training concepts

04 mai 2014
 Training needs analysis & development
Behind every spectacular training session is a lot of preparation and meticulous
attention to detail. The truly skilled trainer can make a program exciting.
Learning outcomes
Understand the key principles of effective communication in a workshop setting
Identify strategies to create a no-risk environment
Use a variety of training techniques to stimulate participation
Develop a plan and prepare for an effective training session
 Train the Trainers
The Train the Trainers programme is aimed at giving trainers basic skills in training and
programme presentation.
Learning outcomes
Adult Learning Principles
Improve instructor skills to effectively prepare for, manage, conduct, facilitate and
evaluate a training event
Use instructional tools and techniques to enhance instruction
Improve presentation and communication skills
Effectively motivate participants and engage their active participation during training
Effectively integrate group work and collaborative learning
 Training/learning evaluation
Learning outcomes
Learn the four levels of evaluation that measure training success
Use the business consulting model to create a detailed plan to set expectations and
evaluate training results
Work together with your management team to develop business goals and student
performance objectives tied directly to training
Coaching :
 Coaching essentials
You will benefit from this course if you are a first line manager who is new to, or has
limited experience of coaching
Learning outcomes
The characteristics of a good coach.
define coaching and describe the coaching cycle
identify what helps and what hinders the coaching process
enhance your skills as a coach including the use of feedback to help individuals
develop
Developing the key coaching skills: building rapport, contracting, questioning and
listening skills, observing and analysing, giving feedback.
Selecting a coaching style - the skill/will matrix.
The GROW model of coaching.
Conducting a coaching session.

04 mai 2014
 Coaching for Managers
Coaching has become a vital tool for anyone that wants to get the best out of their
team. This session has been developed to provide delegates with a structured
approach to coaching in the workplace.
Learning outcomes
Define what coaching is and explain its role in the workplace
Explain the managers role in the coaching process
Know when they have created a positive coaching environment
Follow a specific procedure for coaching success
Use the GROW model to provide successful coaching conversations
Use coaching communication skills to good effect
Customer services
Tailored training packages - We will develop and deliver tailored customer service skills training
packages with your business and customers in mind and which could cover areas such as; customer
care basics, dealing with difficult people, communication skills, telephone techniques, dealing with
complaints, etc;
 Fundamentals of Customer Service
Learning outcomes
Recognise that service delivery is an individual response value
Understand how your own behaviour impacts the behaviour of others
Develop more confidence and skill as a problem-solver
Communicate more assertively and effectively
 Dealing with customer complaints
Organizations today are competing for consumers, so assuring that customers have a
positive experience is a key aspect of any company‘s performance.
Learning outcomes
This course highlights how customer relations relates to the bottom line, gives an
overview of some common pitfalls in customer relations, and addresses concrete
techniques to use with customers.
 Customer Service on the telephone
Learning outcomes
Apply professional telephone techniques while building and maintaining rapport with
customers
Use active listening skills and knowledge of personality types to maintain call control
Learn specific techniques to avoid being put on the spot by tough customer questions
or statements
Deal effectively and positively with challenging customers
Identify and provide cross-selling opportunities during customer interactions

04 mai 2014
Management :
 Delegation :
Learning outcomes
This course will teach you delegation techniques to allow you to develop your Team
Members, train them in all aspects of the business, use your human resources most
effectively, and open your time up for items that need your particular set of skills.
Job seeking
 CV & cover letter redaction
A good CV and covering letter will help show a potential employer the expertise an
individual will bring to a role. It is their chance to sell skills, knowledge and experience
and let the employer know that they are the right person for the job.
These training course materials will help participants create an effective, professional
CV that will catch the interest of potential employers and assist them in getting that
crucial interview.
The session will also explore the topic of cover letters and how to ensure they are
developed in such a way that they promote the person and their achievements and
encourage any employer to read their CV.
 Usage of social media in job seeking process
Having a social media presence is one more way for you to market yourself, to
develop networking connections, to join groups and be connected to resources in
your field(s) of interest, and to be accessible to others who are seeking a person with
your skills, qualifications, interests, and expertise.
Using social networking in your job search is important because:
it demonstrates to employers that you are well versed in current internet and social
media capabilities
it helps you to develop and showcase your "personal brand" or your online profile
it connects you to opportunities that are otherwise never made available to job
seekers because they aren't posted on job boards
it builds your professional networking contacts, which are crucial to your job search
it allows you to research industries, companies, and positions of interest
it makes you visible to hiring managers, recruiters, and other decision makers
 Preparation to the job interview :
The aim of this enjoyable training course is to give intensive interview skills training
and job interview question & answer practice for you to perform effectively in job
interviews and to get the position you deserve.
Learning outcomes
Learn how to present and sell yourself like a pro
Handle difficult interview questions easily and effectively
Learn how to sell yourself as the best candidate

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