SPRINT 13 Working towards a digital environment - digital partnerships and leadership - Brian Etheridge CBE, CBE, Department for Transport and Digital Leader

1. DfT - working towards a
digital environment
Brian Etheridge CBE
Managing Director, Motoring
Services and
DfT Digital Leader

2. • Understanding our
business
• Our achievements
so far
• Our ambition and
future challenges

3. Our Agencies and what they do
• 5,300 staff
• 44 million driver and 36 million vehicle
records held
• 2.18m driving licences issued each year
• £6 billion a year collected in car tax + £38
million in fines
• 130 million transactions and enquiries a
year
Functions include:
• Maintaining accurate records of drivers and
vehicles
• Collecting car tax revenue for HMT

4. Our Agencies and what they do
• 2,400 staff (many of them Driving Standards
mobile) Agency
• 1.5 million theory tests a year
• 1.6 million driving tests a year
Key Functions:
• Carrying out driving tests
• Regulating driving instructors
• Improving road safety

5. DVLA digital take up
Vehicle Services
• Automated First Registration and Licensing = 93%
• Electronic Vehicle Licensing = 54%
• PO Assisted Digital = 33%
• Personalised Registration Marks 97%
Drivers Services
• First Driving Licence = 32%
• Duplicate Licence = 47%
• Replacement Licence = 29%
• Exchange Paper Licence for Photo Card = 83%
• Renewal over 70 = 21%
• Ten Year Renewal (TYR) of Driving Licence
- Online = 17%
- PO Assisted Digital = 28%

6. Electronic Vehicle Licensing (EVL)
• Flagship digital service for Government
• Licensing (taxing) a car or declaring it off road
(SORN)
• 24/7 service
• 2m transactions every month = £2.25 billion
revenue to HMT a month
• Over half of all tax discs bought online
(including on Christmas day!)
• 23.3 million digital car tax renewals last year
• The 30% carried out at Post Offices are sent
digitally to DVLA

7. Driver Licensing Online
• DVLA on-line Service where customers
can apply for a range of Drivers
transactions
• First Licence Application on-line service
interfaces with DWP, IPS and Experian
to verify identity
• Take up rate for First Application 32%
and rising
• 7.7 million licences issued via on-line
service to date
• 2.18 million licences issued via online in
2011/12
• 180,000 licences issued per month

8. DSA Services
• 2.7m practical test booking
transactions p.a. – 87% online
• 1.9m theory test booking
transactions p.a. - 89% online
• 2012: Booking services fully
modernised and mobile enabled
• Following successful training,
750k professional drivers are
automatically sent driver
qualification card = Digital No
Stop Shop
• 96% of 660k new licences are
automatically issued annually

9. DfT digital ambition
• increasing the quality/take up of
existing digital services
• bringing more services online and
removing barriers to entry
• providing assisted digital help to all
those who need it
• Dramatically improving our digital
working (including enhancing our skills
and capabilities)
• Improving/re-designing ICT platforms
• Completing the move to GOV.UK

10. Future challenges
• Knowing what we don’t know – how far can
we take this = thinking in a different way
• Keeping pace with new digital solutions
• Balancing the customer experience with
legal/operational requirements
• Working with GDS on ‘look and feel’ of
transactions e.g. EVL screens
• Designing for increasingly mobile customers
• Realising the savings

11. Further information
DfT Departmental contact:
Alan Rider
DfT Digital Policy and CIO Office
alan.rider@dft.gsi.gov.uk