1. Reinventing the Post
The Future of Postal Outlets
PostExpo, 1.10.2013,
Dirk Palder, VP – Head Postal Services
Capgemini Consulting

2. Copyright © Capgemini 2013. All Rights Reserved
2Future Fashion Stores_Strategy Workshop VH.pptx
Agenda
§ The new consumer
§ The new Technology
§ What we see in Retail today
§ Discussion: The future of Postal Outlets

3. Buy anywhere, get anywhere, return anywhere
Copyright © Capgemini 2013. All Rights Reserved
3Future Fashion Stores_Strategy Workshop VH.pptx
The new customer

4. There are different scenarios for the journey of a customer
and mixed channels used
Copyright © Capgemini 2013. All Rights Reserved
4Future Fashion Stores_Strategy Workshop VH.pptx

5. We found six different fields of action to focus on to design a
worldclass customer experience
Copyright © Capgemini 2013. All Rights Reserved
5Future Fashion Stores_Strategy Workshop VH.pptx
Goal: Generating a charismatic Shopping Experience
at the Point-of-Sale Shop-Design
Multi-Channel
Integration and
Point-of-Sale
Personal & Service
Product-
information and
Self-Services
Personalization
Catogory
Managemnt

6. Gartner Hype Cycle for Retail Technologies

7. Copyright © Capgemini 2013. All Rights Reserved
7Future Fashion Stores_Strategy Workshop VH.pptx
Some trends, some videos will show you the status of today
§ In Store tracking and metrics
§ Mobile Tracking
§ Privay: Nordstrom Case
§ In store Innovation
§ Pop up stores
§ All channel experience

8. Leading Retailers have already harvest the usage of new
technology.
1
2
3
4
5
6
7
8
9
10
Technology Application Technology Benefits
Real-time store
monitoring technology
like video analytics
Intelligent tracking system that identifies the
customer, his/her last visit date, purchase patterns
Customer behavior intelligence, customer
loyalty information
Smartphones
Apps provide a virtual map for store layout, aisle
information
Easy access to information, greater
functionality, faster connectivity
Mobile coupons
Coupons related to any promotional campaigns can
be directly sent out to customer
Promotions for targeted customer segment,
call-for-action, personalization
Augmented reality/
surface computing device
Check product information, stock levels, product
placement on aisles
Customer engagement, Interactive
experience
Tablets
Assisted selling by store staff for an interactive and
engaging customer experience
Process-driven selling, customer
conversion, up-selling and cross-selling
E-paper signage/digital
signage
Supporting customer service by providing
information related to product, pricing
price accuracy, dynamic pricing, improved
customer readability
Smartphones/tablets
Facilitates customers in making informed decision by
providing price comparisons, review
Customer experience, information
aggregation
Self-checkout kiosks/
advanced POS systems
Alternative to traditional POS for faster and easier
checkout
Self-service, queue management,
faster checkout
Mobile payments/NFC
technology
Transactions authorized using mobile device have
enabled speed and convenience at cash counters
Faster speed of transaction, information
security, customer experience
Mobile POS/advanced
POS systems
Supports sustainability efforts by retailers by
providing paperless receipts and quick checkout for
customers
Quick checkout, paperless transactions
Source: (a) Capgemini analysis; (b) Company websites;

9. We are Committed to Innovation in the Global Consumer
Products & Retail Sector
Innovation
Platforms
Strategic
Themes
CPG Clients
Enabling
Partners
Capgemini
Resources
Retail Clients
IKEA

10. Dirk
Palder
Vice
President
Head
Postal
Services
&
Member
Global
Distribu9on
Leadershipteam
Phone:
+49
151
4025
2222
E-­‐Mail:
dirk.palder@capgemini.com
TwiMer:
@DirkPalder
LinkedIn:
Dirk
Palder
• INNOVATION
• TRANSFORMATION
• POSTAL
SERVICES
3.0

11. www.capgemini.com
About Capgemini
With more than 120,000 people in 40 countries, Capgemini is one
of the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2011 global revenues
of EUR 9.7 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore ®,
its worldwide delivery model.
Rightshore® is a trademark belonging to Capgemini
The information contained in this presentation is proprietary.
Copyright © 2013 Capgemini. All rights reserved.