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@mbloomstein | #SearchLove 1
© 2014
Margot Bloomstein
@mbloomstein
#SearchLove 040814
CONTENT STRATEGY
FOR SLOW EXPERIENCES
@mbloomstein | #SearchLove 2
© 2014
@mbloomstein | #SearchLove 3
© 2014
@mbloomstein | #SearchLove 4
© 2014
We never stopped.
We never stopped.
The snappy signs didn’t
convince my parents.
The right content isn’t
necessarily more content.
@mbloomstein | #SearchLove 8
© 2014© Scott A. Miller for Chevrolet
These people are waiting
in a line.
@mbloomstein | #SearchLove 10
© 2014
These people are delighting
in a line:
they’re engaged,
anticipating,
discovering,
creating memories.
They’re in the moment.
@mbloomstein | #SearchLove 11
Content affects experience…
and a user’s perception of an
experience.
@mbloomstein | #SearchLove 12
@mbloomstein | #SearchLove 13
© 2014
You wait longer, but you’re engaged
before you get there. You’re invested in
the experience.
Keri Maijala (@clamhead)
Content supports
experiences for
different media,
devices, and
users.
Publisher? Maybe.
Persuader? Yes.
@mbloomstein | #SearchLove 15
@mbloomstein | #SearchLove 16
© 2014
When people have a frustrating
experience, they rate the checkout as
slow.
When we ask people what’s ‘slow,’
it’s the frustrating experiences.
What’s fast? They say delightful
experiences.
Jared Spool (@jmspool)
Frustration, not speed, drives
the perception of slowness.
That was horrible
and it took forever,
no matter how fast it was.
@mbloomstein | #SearchLove 18
© 2014© jonandallie.blogspot.com
@mbloomstein | #SearchLove 19
© 2014
Little content
supports the
experience and
one size fits all.
Is it enough just to speed it up?
@mbloomstein | #SearchLove 21
© 2014
@mbloomstein | #SearchLove 22
© 2014
Efficient isn’t always effective.
@mbloomstein | #SearchLove 23
© 2014
Efficient isn’t always effective.
Users say frustrating activities
take forever.
But are time-consuming activities
also inherently frustrating?
@mbloomstein | #SearchLove 24
© Charlotte & Kristian Septimius Krogh
@mbloomstein | #SearchLove 26
© 2014
Is the nature of the transaction so
small and insignificant that it shouldn’t
require a second thought?
Don’t get in the way. Or will the
consumer get to the final transaction
after plenty of preliminary research?
Again, don’t make them rethink it.
Jared Spool (@jmspool)
Users can appreciate slow
experiences:
they’re engaged,
anticipating,
creating memories.
They discover, learn, and pay
attention to act deliberately.
@mbloomstein | #SearchLove 27
Why do this?
• Drive exploration & discovery
• Encourage deliberate choices
• Focus users’ attention
@mbloomstein | #SearchLove 28
How do you slow down users?
1. Editorial style and structures
@mbloomstein | #SearchLove 29
@mbloomstein | #SearchLove 30
© 2014
Users can appreciate slow
experiences.
they’re engaged,
anticipating,
creating memories.
@mbloomstein | #SearchLove 31
© 2014
Users can appreciate slow
experiences.
they’re engaged,
anticipating,
creating memories.
@mbloomstein | #SearchLove 32
© 2014
“Choosing a lens can be a daunting task
for all of the reasons mentioned above,
so I pulled together some info from my
own experiences, as well as those of
other Crutchfield shutterbugs.”
@mbloomstein | #SearchLove 34
© 2014
@mbloomstein | #SearchLove 35
© 2014
@mbloomstein | #SearchLove 37
© 2014
“Springtime shaded belays at the creek,
predawn starts in the Canadian Rockies
and hut tours in the High Sierra:
Anywhere brisk, the Down Sweater
delivers featherweight, superbly
compressible warmth. The polyester
ripstop shell on this down jacket does
more than look sharp; it’s tear-resistant,
windproof, and made from 100%
polyester.”
@mbloomstein | #SearchLove 38
© 2014
How do you slow down users?
1. Editorial style and structures
2. Discovery- and comparison-
oriented content types
@mbloomstein | #SearchLove 39
@mbloomstein | #SearchLove 40
© 2014
Courage in our
convictions
Empirical
proof
@mbloomstein | #SearchLove 41
ValidationDeliberation
@mbloomstein | #SearchLove 42
Time & space
to interact
with it
Engaging,
informative
content
@mbloomstein | #SearchLove 43
How do you slow down users?
1. Editorial style and structures
2. Discovery- and comparison-
oriented content types
3. Longform content
@mbloomstein | #SearchLove 48
@mbloomstein | #SearchLove 49
© 2014
@mbloomstein | #SearchLove 51
© 2014
@mbloomstein | #SearchLove 52
© 2014
@mbloomstein | #SearchLove 53
© 2014
@mbloomstein | #SearchLove 54
© 2014
@mbloomstein | #SearchLove 55
© 2014
• Slow down
• Act deliberately
• Focus
@mbloomstein | #SearchLove 56
© 2014
@mbloomstein | #SearchLove 57
© 2014
But does it work?
@mbloomstein | #SearchLove 59
© 2014
The outdoor recreation economy
grew 5% annually 2005 through 2011—
during an economic recession when
many sectors contracted.
Outdoor Industry Association
Source: Outdoor Recreation Economy Report 2012;
http://www.outdoorindustry.org/pdf/OIA_OutdoorRecEconomyReport2012.pdf
@mbloomstein | #SearchLove 60
© 2014
2005 2006 2007 2008 2009 2010 2011
REI
industry average
Source: REI Financial Information reports 2005 – 2012; http://www.rei.com/about-rei/financial-information.html
The outdoor recreation economy
grew 5% annually… while REI averaged
11% year-over-year growth
@mbloomstein | #SearchLove 61
© 2014
Store growth fuels content availability
@mbloomstein | #SearchLove 62
© 2014
Our content strategy is pretty simple:
we stay as close to our core market as
possible.
Patagonia’s always had a literary,
storytelling component to the brand. It’s
in line with what we say: buy less stuff
and make sure what you buy lasts.
Bill Boland, Patagonia
@mbloomstein | #SearchLove 63
© 2014
On a short-term basis, it doesn’t help
us move product. It doesn’t meet your
weekly sales goal. It’s not about short-
term ROI. It’s something we enjoy and
the people we build clothes for enjoy.
Bill Boland, Patagonia
Attention must be paid
© Viking
Attention must be paid
but only if we can
respect our users,
brands, and content
equally.
© Viking
@mbloomstein | #SearchLove 66
© 2014
Be here now
@mbloomstein | #SearchLove 67
© 2014
Be here now
@mbloomstein | #SearchLove 68
© 2014
Be here now?
Are we willing to
@mbloomstein | #SearchLove 69
© 2014
Thank you.
Margot Bloomstein
@mbloomstein
margot@appropriateinc.com
slideshare.net/mbloomstein
amzn.to/CSatWork
Images of South of the Border © Edisto Images.
All other images property of their owners or © Margot Bloomstein as noted.

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