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Griet Vandenhouwele

   Lorenzo Van Doorslaer
                             Co-           Segmen-
  Nele Callebaut           creation          tatie
Wiebke Peeters   Digitale
    Kelly Dehaen
                  web                     Duur-           Severine
                                                          Vandercruyssen
        Eveline Wuyts                     Zaam
                        Cultuur
                                                         Sofie Goetschalx


                                  Eline Nijs
 Marketing thema’s                              Retail
                                Dario Canini
       2011
Griet Vandenhouwele

   Lorenzo Van Doorslaer
                             Co-           Segmen-
  Nele Callebaut           creation          tatie
Wiebke Peeters   Digitale
    Kelly Dehaen
                  web                     Duur-           Severine
                                                          Vandercruyssen
        Eveline Wuyts                     Zaam
                        Cultuur
                                                         Sofie Goetschalx


                                  Eline Nijs
                                                Retail
                                Dario Canini
Peer-to-Peer Trust +
  Instant reaction
De klant neemt plaats
    in de ‘board’
14% heeft geen tijd,
   24% kent het niet,
28% heeft ander excuus
Social media: over de keten
  heen in contact met de
       eindgebruiker.




Grondstof-
              Producent   Handel   Installateur   Eindgebruiker
leverancier
90% van de online klanten
wil ‘human contact’ online
Social media is
2-richtingsverkeer !!
Belgen participeren minder
     in sociale media
‘Virtual community is a
  window to start of a
   good relationship’
Griet Vandenhouwele

   Lorenzo Van Doorslaer
                             Co-           Segmen-
  Nele Callebaut           creation          tatie
Wiebke Peeters   Digitale
    Kelly Dehaen
                  web                     Duur-           Severine
                                                          Vandercruyssen
        Eveline Wuyts                     Zaam
                        Cultuur
                                                         Sofie Goetschalx


                                  Eline Nijs
                                                Retail
                                Dario Canini
De klant is veranderd =>
 Betrek hem/haar slim
“Product variety has not
necessarily resulted in better
   customer experience”
Griet Vandenhouwele

   Lorenzo Van Doorslaer
                             Co-           Segmen-
  Nele Callebaut           creation          tatie
Wiebke Peeters   Digitale
    Kelly Dehaen
                  web                     Duur-           Severine
                                                          Vandercruyssen
        Eveline Wuyts                     Zaam
                        Cultuur
                                                         Sofie Goetschalx


                                  Eline Nijs   Value in
                                Dario Canini    Retail
Streef superieure
 klantwaarde na
Zullen locatie, assortiment,
 informatie en uitstraling
     voldoende zijn ?
Who gets the biggest
share of the wallet?
Persoonlijke aandacht en
     beleving bieden:
Toekomstige differentiators
Griet Vandenhouwele

   Lorenzo Van Doorslaer
                             Co-           Segmen-
  Nele Callebaut           creation          tatie
Wiebke Peeters   Digitale
    Kelly Dehaen
                  web                     Duur-           Severine
                                                          Vandercruyssen
        Eveline Wuyts                     Zaam
                        Cultuur
                                                         Sofie Goetschalx


                                  Eline Nijs   Value in
                                Dario Canini    Retail
Cultuur kent verschillende
         niveaus
Het dogma van de
 etnocentrische
   hoofdzetel.
Griet Vandenhouwele

   Lorenzo Van Doorslaer
                             Co-           Segmen-
  Nele Callebaut           creation          tatie
Wiebke Peeters   Digitale
    Kelly Dehaen
                  web                     Duur-           Severine
                                                          Vandercruyssen
        Eveline Wuyts                     Zaam
                        Cultuur
                                                         Sofie Goetschalx


                                  Eline Nijs   Value in
                                Dario Canini    Retail
Duurzaamheid is zeggen
   waar je voor staat
Thema leidt het sterkst
 onder cognitive load
      capacity
Griet Vandenhouwele

   Lorenzo Van Doorslaer
                             Co-           Segmen-
  Nele Callebaut           creation          tatie
Wiebke Peeters   Digitale
    Kelly Dehaen
                  web                     Duur-           Severine
                                                          Vandercruyssen
        Eveline Wuyts                     Zaam
                        Cultuur
                                                         Sofie Goetschalx


                                  Eline Nijs   Value in
                                Dario Canini    Retail
De gemiddelde student geeft
   39427 Euro uit in zijn
      studentenstad
De vicieuze cirkel: student –
  afstudeerder – Human
          capital
Denk aan je doelgroep
  van de toekomst
Veel succes in jullie verdere carriere …

                 Dominique Goven
                 Marketing Manager Benelux
                 Rockfon/Rockwool
                 dominique.goven@rockfon.com
                 http://twitter.com/dominiquegoven
Talent is the desire
   to practice…

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Marketing thesis 2011 at duvel moortgat

  • 1. Griet Vandenhouwele Lorenzo Van Doorslaer Co- Segmen- Nele Callebaut creation tatie Wiebke Peeters Digitale Kelly Dehaen web Duur- Severine Vandercruyssen Eveline Wuyts Zaam Cultuur Sofie Goetschalx Eline Nijs Marketing thema’s Retail Dario Canini 2011
  • 2. Griet Vandenhouwele Lorenzo Van Doorslaer Co- Segmen- Nele Callebaut creation tatie Wiebke Peeters Digitale Kelly Dehaen web Duur- Severine Vandercruyssen Eveline Wuyts Zaam Cultuur Sofie Goetschalx Eline Nijs Retail Dario Canini
  • 3. Peer-to-Peer Trust + Instant reaction
  • 4. De klant neemt plaats in de ‘board’
  • 5. 14% heeft geen tijd, 24% kent het niet, 28% heeft ander excuus
  • 6. Social media: over de keten heen in contact met de eindgebruiker. Grondstof- Producent Handel Installateur Eindgebruiker leverancier
  • 7. 90% van de online klanten wil ‘human contact’ online
  • 9. Belgen participeren minder in sociale media
  • 10. ‘Virtual community is a window to start of a good relationship’
  • 11. Griet Vandenhouwele Lorenzo Van Doorslaer Co- Segmen- Nele Callebaut creation tatie Wiebke Peeters Digitale Kelly Dehaen web Duur- Severine Vandercruyssen Eveline Wuyts Zaam Cultuur Sofie Goetschalx Eline Nijs Retail Dario Canini
  • 12. De klant is veranderd => Betrek hem/haar slim
  • 13. “Product variety has not necessarily resulted in better customer experience”
  • 14. Griet Vandenhouwele Lorenzo Van Doorslaer Co- Segmen- Nele Callebaut creation tatie Wiebke Peeters Digitale Kelly Dehaen web Duur- Severine Vandercruyssen Eveline Wuyts Zaam Cultuur Sofie Goetschalx Eline Nijs Value in Dario Canini Retail
  • 16. Zullen locatie, assortiment, informatie en uitstraling voldoende zijn ?
  • 17. Who gets the biggest share of the wallet?
  • 18. Persoonlijke aandacht en beleving bieden: Toekomstige differentiators
  • 19. Griet Vandenhouwele Lorenzo Van Doorslaer Co- Segmen- Nele Callebaut creation tatie Wiebke Peeters Digitale Kelly Dehaen web Duur- Severine Vandercruyssen Eveline Wuyts Zaam Cultuur Sofie Goetschalx Eline Nijs Value in Dario Canini Retail
  • 21. Het dogma van de etnocentrische hoofdzetel.
  • 22. Griet Vandenhouwele Lorenzo Van Doorslaer Co- Segmen- Nele Callebaut creation tatie Wiebke Peeters Digitale Kelly Dehaen web Duur- Severine Vandercruyssen Eveline Wuyts Zaam Cultuur Sofie Goetschalx Eline Nijs Value in Dario Canini Retail
  • 23. Duurzaamheid is zeggen waar je voor staat
  • 24. Thema leidt het sterkst onder cognitive load capacity
  • 25. Griet Vandenhouwele Lorenzo Van Doorslaer Co- Segmen- Nele Callebaut creation tatie Wiebke Peeters Digitale Kelly Dehaen web Duur- Severine Vandercruyssen Eveline Wuyts Zaam Cultuur Sofie Goetschalx Eline Nijs Value in Dario Canini Retail
  • 26. De gemiddelde student geeft 39427 Euro uit in zijn studentenstad
  • 27. De vicieuze cirkel: student – afstudeerder – Human capital
  • 28. Denk aan je doelgroep van de toekomst
  • 29. Veel succes in jullie verdere carriere … Dominique Goven Marketing Manager Benelux Rockfon/Rockwool dominique.goven@rockfon.com http://twitter.com/dominiquegoven
  • 30. Talent is the desire to practice…