Thrives on challenges, and the belief that "no door is un-open to me" Love interacting with people and learning more about their businesses.

1. Donna Gilchrist
Mobile:0401 259 202
Address:Penrith,NSW2750
A highly organised, client focused, tenacious people person. Extensive experience building
relationships with key stakeholders, and successfully cultivated countless opportunities at global
levels leading to multi-million dollar contracts. Challenge oriented, thrive on achievements and
communicating and engaging individuals in conversation.
Employment History
Telemarketer/BusinessDevelopment MSTA Modal P/L (05/2007 – Current)
MSTA Modal are a Business Systems development and consultancy company. Specialising in
business software for the passenger transport industry. As the sole telemarketing/business
developmentemployeeIhave successfullyprospectedand developed leads for MSTA over the past
7 years. Gaining MSTA large multi-national companies, and brand/product awareness across the
Asia Pacific, Europe and Canada.
Main responsibilities and Achievements include:
 Identification of key decision-makers within organisations and accurately positioning of
MSTA’s business solutions to secure quality appointments
 Aggressive pipeline building through cold calling, networking and the internet.
 Managing the sales process from prospect generation, qualification, and effectively
transitioning prospects to the management team to continue the sales process to include,
demonstrations, proposal writing to the closing sale.
 Cultivating opportunities and continuing to build long-term relationships within
organisations to produce future opportunities
 Support of marketing initiatives including trade show appearances and online awareness
building.
 Discussion of pain points and engaging with senior and executive level management
 Market research and self-appointment generation
Freelance Telemarketer (2000 – 2007)
Successfullyranmyowntelemarketingandeventsbusiness. Working for clients across a multitude
of industries from start-ups to well established corporations. Clients included Alsco (Linen),
Parramatta online (internet provider), Dale Connection Loyalty Program launch and more.
Main achievements:
 Building telemarketing strategies based on client’s requirements
 Delivering innovative marketing ideas
 Achievement of client prospect appointment targets

2. TelemarketingTeamLeader YellowPages (1998 – 2000)
Providedleadershipandguidance to agrowingteamof telemarketers.
 Staff selection,motivation,directionandcontrol
 Effectivelycoachedstaff tohelpthemachieve theirsalesgoals
 monitoringteamperformance statisticsandtakingappropriate action
I have workedina varietyof otherpositionsthroughoutthe yearspredominately in sales, customer
service, management and lead generation. I also worked as a volunteer for the Penrith Valley
Tourist Information and an electoral officer for the AEC on a continuing basis
Education
 DiplomainMarketingfromNSW Tafe
 SeniorleavingcertificatefromQLDTafe
Hobbies/Interests
PropertyInvestment,movies,reading,theatreandlive shows.
References
On request.