Managing problem people at work or 5 essential tips for dealing with people problems at work that the text books rarely tell you!

1. Managing problem people at work or 5 essential tips for dealing with people problems at work that the text books rarely tell you!!!! Copyright New Dimensions 2011

2. Summary of our 5 top tips: Tip 1 – Remove emotion and avoid red mist Tip 2 – Stop, relax and reflect Tip 3 – Be personally challenging Tip 4 – Phone a friend Tip 5 – Follow your procedures Copyright New Dimensions 2011

3. If you manage people at work likely as not you won’t need to be reminded that dealing with problem people at work can often leave even the best manager in hot water simply for trying to do their job. Text books and procedures will always give you good advice but here are some extra tips that experience suggests may help you! Copyright New Dimensions 2011

5. In these situations emotion is understandable but not acceptable as it will cloud judgement.

6. In any difficult situation buying yourself time is essential to allow you to make well crafted decisions.

7. Avoid red mist that state of irrational rage that often leads us to make extremely bad decisionsCopyright New Dimensions 2011

9. Put pen to paper, you will find that writing it down often helps clarify the issues

10. Take a break and come back to the problem again, by now you should be in a really calm frame of mind to deal with things Copyright New Dimensions 2011

12. It something else at fault are there any mitigating circumstances that you simply cant ignore?

13. Be consistent review how similar problems have been handled in the past?

14. Sense check the problem is it a real problem or a storm in a tea cup?Copyright New Dimensions 2011

16. Have them play devils advocate to challenge your thoughts and intentions

18. Ensure that the individuals rights are protected

19. Treat everyone with respect even if they have done something wrongAnd finally… Having got this far don’t spoil it by losing your cool later on!! Copyright New Dimensions 2011

20. New Dimensions specialise in helping companies who are actively involved in change and who would benefit from our experience of engaging people through the process. For more details or to contact usinfo@newdimensions-sw.co.uk or follow us on-line at: www.newdimensions-sw.co.uk You may also find our other presentations helpful: People Through Change - http://ow.ly/5QnOj The Psychological Contract- http://ow.ly/5QnC1 Working SMARTer not HARDer - http://ow.ly/5QnYX Copyright New Dimensions 2011