A ToolBox for Handover practices in Europe
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Presentation given at Handover project meeting 25.06.2010 at Patient Safety Center of the University Medical Center (UMC) Utrecht, The Netherlands
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A ToolBox for Handover practices in Europe
- 1. ToolBox Hendrik Drachsler, Els Boshuizen, Wendy Kicken, Slavi Stoyanov, Marcel van der Klink Open University of the Netherlands Centre for Learning Sciences and Technologies (CELSTEC) 25.06.2010, Handover meeting, Utrecht, The Netherlands 1
- 2. ToolBox? 2
- 3. ToolBox? “Actually just a checklist and a course design.” 2
- 4. ToolBox? “Actually just a checklist and a course design.” “An e-learning environment like BlackBoard so that students can study at any time.” 2
- 5. ToolBox? “Actually just a checklist and a course design.” “An e-learning environment like BlackBoard so that students can study at any time.” “Something that creates an e-learning course when exporting the collected content.” 2
- 6. ToolBox? “Actually just a checklist and a course design.” “An e-learning environment like BlackBoard so that students can study at any time.” “Something that creates an e-learning course when exporting the collected content.” “An awareness raising medium to disseminate importance of handover training; the toolbox is the actual intervention.” 2
- 7. ToolBox? 3
- 8. Some answers Kaptain Kobold http://www.flickr.com/photos/ kaptainkobold/3203311346/ 4
- 9. Some answers Target group Training specialists for handover procedures in the EU Kaptain Kobold http://www.flickr.com/photos/ kaptainkobold/3203311346/ 4
- 10. Some answers Target group Training specialists for handover procedures in the EU Required functionalities Communication facilities Repositories for documents (literature, articles, training designs, role games) Kaptain Kobold http://www.flickr.com/photos/ kaptainkobold/3203311346/ 4
- 11. Some answers Target group Training specialists for handover procedures in the EU Required functionalities Communication facilities Repositories for documents (literature, articles, training designs, role games) Kaptain Kobold http://www.flickr.com/photos/ kaptainkobold/3203311346/ Objectives Stage of concern: Awareness raising for handover issues -> Responsibility for hands-on practice in the work setting (Student -> Senior staff) Cultural differences in Europe The role of medical professionals in handover situations 4
- 12. More answers 5
- 13. More answers After analysis of 36 interviews with training specialists and 94 questionnaires with medical professionals from 5 different European countries 5
- 14. More answers we found these experts (personas) 5
- 15. More answers Maria, Barcelona, ES Coordinator of continuos education institute “People often think, that it is training in handover that is the major issue. It is not. We need to put necessary structure, regulations, guidelines policy, and tools in place. We need to create a culture of handover.” 5
- 16. More answers Janusz, Krakow, PL Maria, Barcelona, ES Surgery Department Coordinator of continuos education institute “There is no information flow between hospital and GPs. Thus, “People often think, that it is you need to improve handover training in handover that is the practice from a system major issue. It is not. We need perspective and afterwards train to put necessary structure, people to these standards and regulations, guidelines policy, objectives.” and tools in place. We need to create a culture of handover.” 5
- 17. More answers Janusz, Krakow, PL Maria, Barcelona, ES Surgery Department Coordinator of continuos education institute “There is no information flow between hospital and GPs. Thus, “People often think, that it is you need to improve handover training in handover that is the practice from a system major issue. It is not. We need perspective and afterwards train to put necessary structure, people to these standards and regulations, guidelines policy, objectives.” and tools in place. We need to create a culture of handover.” Dirk, Nijmegen, NL medical professional “Handover is a very important topic and badly addressed in practice, thus promoting of good handover practices is most important.” 5
- 18. Use case scenario 6
- 19. Use case scenario Great what a nice website! There is already quite a lot of information about handover and how to design a training for this topic. 6
- 20. Use case scenario Great what a nice Yeah, nice website but website! there are some things There is already quite missing with respect to a lot of information our particular medical about handover and domain. how to design a training for this topic. There are very interesting materials on the internet already that should be added to the website. 6
- 21. Use case scenario Great what a nice Yeah, nice website but website! there are some things There is already quite missing with respect to a lot of information our particular medical about handover and domain. how to design a training for this topic. There are very interesting materials on the internet already that should be added to the website. 6
- 22. Use case scenario 7
- 23. Use case scenario Hm, it would be nice when I could share all these amazing content with my workshop participants. Maybe they could also be able to contribute content and we could communicate over the ToolBox. 7
- 24. Use case scenario Hm, it would be nice Maria, there is even when I could share all more video material on these amazing content YouTupe; videos that with my workshop make you really shocked participants. Maybe and concerned. they could also be able But have a look at that to contribute content one, that is a nice and we could introduction video for communicate over the handover practices. I will ToolBox. add it to the repository and in the discussion forum. 7
- 25. Use case scenario 8
- 26. Use case scenario Hi Maria and Dirk, you have very interesting information in that ToolBox. We still have systematic challenges with handover in Poland. Maybe, I could translate some of your content to our needs. 8
- 27. Use case scenario Hi Janusz, let’s make a Hi Maria and Dirk, you first step and try to change have very interesting the system from bottom information in that upwards. We could create ToolBox. We still have a Special Interest Group systematic challenges on handover between with handover in Krakow and Nijmegen in Poland. Maybe, I the ToolBox. Let’s invite could translate some persons from both of your content to our institutions and exchange needs. experiences on handover. 8
- 28. Use case scenario 9
- 29. Use case scenario 9
- 30. Use case scenario Dear Maria and Janusz I guess you will be at Quality & Safety in Healthcare forum in Nice this year. Should we organize a workshop on handover to disseminate the ToolBox and introduce our European Association on Handover? I will create a group space for the participants. 9
- 31. UML diagram of the ToolBox User prole name PersonalActivityStream function Web2.0Activities contact-information recentContributions nationality userAdjustments organisations expertise Twitter Linkedin Facebook Trainers tagcloud Documents Title Description Course Users Date participants Rating Tags Language Blog Members Repository Title AmountOfDocuments Search Handover Toolbox Handover Help information Training Newsletter designs GroupActivityStream Special Web2.0 activities interest recentGroupActivites latestUsers groups Glossary TermName Discussion Denition Agenda forums RelatedTerms 10
- 32. Research objectives 11
- 33. Research objectives Creating a European community for Handover practices (Nurses, GPs, Surgery) Knowledge sharing and awareness raising on Handover practices Definition of European standards and policies for Handover practices Analysis of the acceptance of Web 2.0 methods by medical professionals Development of a recommendation plugin for the ELGG environment 11
- 34. Planed Outcomes 12
- 35. Planed Outcomes July - August 2010 - Development of the ToolBox Begin of September 2010 - Organization of initial pilot groups Begin of October 2010 - Workshop training for pilot groups Mid of October 2010 - Publicly available version with core elements Mid of October 2010 - Presentation of the Toolbox at the Brussels meeting November 2010 - Workshop for medical professionals April 2011 - International workshop at Patient Safety Forum in Amsterdam 12
- 36. Thanks for your interest! This silde is available here: http://www.slideshare.com/Drachsler Email: hendrik.drachsler@ou.nl Skype: celstec-hendrik.drachsler Blogging at: http://www.drachsler.de Twittering at: http://twitter.com/HDrachsler 13
Editor's Notes
- The toolbox does not only supply information, it also serves as a place where training specialists meet and share their experiences. For this purpose the toolbox offers several opportunities for training specialists a) to add their own information sources to the existing collection of information already available in the toolbox, b) to discuss the existing information in the toolbox, c) to raise questions, d) to discuss particular topics with fellow training specialists, etcetera. It even offers training specialists possibilities to create their own training space that can serve as a meeting point for the participants of their training sessions. Thus the toolbox is not just a box with static information, it will evolve into an online community that attracts various visitors interested in training about handover issues!
- The toolbox does not only supply information, it also serves as a place where training specialists meet and share their experiences. For this purpose the toolbox offers several opportunities for training specialists a) to add their own information sources to the existing collection of information already available in the toolbox, b) to discuss the existing information in the toolbox, c) to raise questions, d) to discuss particular topics with fellow training specialists, etcetera. It even offers training specialists possibilities to create their own training space that can serve as a meeting point for the participants of their training sessions. Thus the toolbox is not just a box with static information, it will evolve into an online community that attracts various visitors interested in training about handover issues!
- The toolbox does not only supply information, it also serves as a place where training specialists meet and share their experiences. For this purpose the toolbox offers several opportunities for training specialists a) to add their own information sources to the existing collection of information already available in the toolbox, b) to discuss the existing information in the toolbox, c) to raise questions, d) to discuss particular topics with fellow training specialists, etcetera. It even offers training specialists possibilities to create their own training space that can serve as a meeting point for the participants of their training sessions. Thus the toolbox is not just a box with static information, it will evolve into an online community that attracts various visitors interested in training about handover issues!