I T E002 Coffee 091707a

Moderator: Peter Coffee Director, Platform Research Automating Governance and Compliance with On-Demand Getting out of the business of excuses

Safe Harbor Statement ,[object Object],[object Object],[object Object]

Jessie Grenfell Database/CRM Manager [email_address]

All About CEO ,[object Object],[object Object],[object Object],[object Object],[object Object],The Center for Employment Opportunities (CEO) is dedicated to providing immediate, effective and comprehensive employment services to men and women returning home from prison and detention facilities to New York City. Our highly structured and tightly supervised programs help participants regain the skills and confidence needed for a successful transition to a stable, productive life.

Our Values ,[object Object],[object Object],[object Object],[object Object],[object Object]

Participant Process S M T W T F S WEEK 1 Job Readiness Training First Meeting with Job Developer WEEK 2+ Paid Transitional Employment Job Placement usually occurs within 2-3 months of arrival at CEO Meet with Job Developer & Job Coach Post-Placement staff track participant progress for 2 years after placement. S M T W T F S

For every 100… We save NYC Participants off welfare: $250,000 Child support cases collected: $200,000 Participants kept out of prison: $3,000,000

Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Challenges (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution – Business Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution – Technology Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution – Jasper4Salesforce ,[object Object],[object Object],[object Object],[object Object]

The Solution - Automation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prescription Tasks ,[object Object],[object Object],Job Development Continually Re-assess JSR Job Placement Job Retention JSR JC Assessment of Progress to JSR and Barrier Status Re-evaluate: Recommend JSR or More Time Implement Action Plan - Tip Sheets JC Action Plan for Prescription and Plan to Mediate other Barriers JD Prescription Not JSR Task sent to JC Task to JD Task to JD Subsequent Meetings Subsequent Meetings 1 st Meeting with JC Task to JC = Tasks created automatically by Workflow Rules

Job Loss Report ,[object Object],[object Object],[object Object]

Lead Callback Task ,[object Object],JD Calls Lead JD alerted on task due date JD Logs Call with result Call back result triggers task to JD

Participants with No Post-Placement Staff Report ,[object Object],[object Object],[object Object]

Field Visit Alert Task ,[object Object],PP Creates Field Visit Event Task reminder on day of visit, PP Manager meets with staff before Task is created for PP Manager

System Integration – DBAmp/Pro ,[object Object],[object Object],MS SQL Server Participant Case Notes (nightly) Job Placements (3x a day) Salesforce New Participants (nightly) Historical Data (as needed) DBAmp/Pro

Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank You Jessie Grenfell Database/CRM Manager [email_address]

“ Make” Versus “Buy” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Governance is the New Reality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rules Without Rigor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Engaging the Partner Ecosystem

Improving Governance and Velocity On-Demand and Agile get you out of the business of excuses Evan Campbell VP Professional Services

Your Job of Governance and Portfolio Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THIS IS HARD!

So, Who Hates Software? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

To Lower Risk We Need to Change… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Realities Driving On-Demand ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Realities Driving Agile ,[object Object],[object Object],[object Object],Ambiguous and changing requirements, combined with evolving tools and technologies, make your implementation strategies unpredictable.

Agile Accelerates ROI project run rate risk of failure (unmet expectations) cumulative production (business) value -> ROI time risk and $$ Waterfall time Scrum

Agile’s Risk Management Paradigm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

On-Demand’s Risk Management Paradigm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

On-Demand and Agile Work Together ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Implement Go-Fast Governance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Agile Steering and Governance Templates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Outsource Your Application Risk ,[object Object],[object Object],[object Object],[object Object]

Chief Compliance Officers: the new deciders ,[object Object],[object Object],[object Object],[object Object],Force.com Platform. Not just better. Different.

About Rally ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]

Five Ways to Experience 1. AppExchange Gateway Your portal to 200+ partner booths Let our staff help you navigate! Booth 301 in the Expo Hall 2. AppConnection Game Show Find the app of your dreams! Play or watch to win fabulous prizes. Demo Theatre, M12:30pm & T2:30pm 3. Demo Stations Let our experts show you how easy it is to find, try, and install apps SE Corner of Campground 4. Seven Other AppExchange Sessions See Conference Guide 5. Yoga & Relaxation Relax! Your business problems are solved. Free for conference attendees Tu7am, Westin San Francisco Market St 1. 2. 3. EXPO HALL CAMPGROUND

I T E002 Coffee 091707a

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I T E002 Coffee 091707a