Increasing demand on business efficiency and increasing business complexity drive companies to deal daily with a growing amount of data, which needs to be processed instantly and seamlessly.
Information Management and Master Data Management becomes key to organize, control and leverage your reference data, so as to match the requirements of the departments in your Company.
This presentation details both the Challenges of Information Management as well as Best practices learned from successful engagement with major Retailers across Europe.
EBC Business Consulting - Lessons learned from successfully implementing mdm
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2. Mail: Ariel.Aubry@edifixio.comSeptember 2011 To Download this presentation, please visit our web site EBC Business Consulting : - Blog – Here (Visit our blog) - Publication – Here (downlaod presentation)
3. EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe Challenges of Information Management Issues Benefits Solutions MDM for Publishing Flow Optimization MDM to optimize Business Partner Flows MDM for Centralizing Data & Processes Focus on Retail : MDM For Centralizing Data & Processes Typical Application Architecture Comparing Custom, PIM and ERP implementation Methodology and Main lessons Implementing a Merchandise Repository is far from being just an IT project Elements of attention – Strategy & sponsoring Governance & Scope Architecture Implementation & Change Management MMain Lessons - Synthesis September 2011
40. MDM to optimize Internal Flows EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 5 September 2011
41. MDM for Publishing Flow Optimization Publishing MDM(per market, country, brand, medium, customer segment, channel, etc) ERPs (SAP, …) Web Technical Data CDROM PLM ecatalogs Legal Databases Flyers Marketing Digital Asset Management Paper Other IS Other IS EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 6 September 2011
42. MDM to optimize Business Partner Flows EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 7 DataSync MDM Manufacturers Retailer 1 Retailer … Partners Retailer N Public Database Web Provider Other IS Other IS September 2011
43. MDM For Centralizing Data & Processes EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 8 Central Repositorydata and processes centralization,brand, country specifics, etc Merchandising System 1 Vendor Merchandising System N Legacy Partner Legal databases Data Pool Marketing Public Database Digital Asset Management Other SI Partner IS September 2011
44. Focus on Retail - MDM For Centralizing Data & Processes EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 9 ERP Listing Processes CRM Vendor workflows Data Quality Merchandising Data Pool GS Productivity tools POS User roles and rights Data Provider Connectors Tracking & RFID ListingItems, Vendors, Organization, Classification, Pricing, Customer, etc Other IS PreListItems, Vendors Datawarehouse Ecommerce / catalogs September 2011
45. Focus on Retail - Typical Application Architecture EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 10 Listing Application Item / Vendor / … Offer Construction & Mgt Deals Negotiation … Promotion Mgt … Vendor Portal Sourcing GDS Pre Listing Application Item / Vendor / … Price Mgt & Optimization Gestion de Nomenclature Referential Item / Vendor / Trade Conditions / Locations / Classifications / Parameters Supply chainLogistics, replenishment, warehouse Mgt BusinessIntelligence Accounting Finance Operations Management … September 2011
89. … because from project kick off, each and every department will have terrific ideas for unplanned and unbudgeted new features, key to their business, but not on the MDM original Roadmap, nor aligned with the Company’s Business StrategyEBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 14 September 2011
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91. … because changing the way you manage your Reference Data impacts Roles and responsibilities across the Company, as well as for customers and suppliers. Arbitrage will be required at the highest level
97. … because engaging in MDM is an opportunity to onboard new concepts and processes, not to just automate current data management practicesEBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 15 September 2011
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99. … because some data will be kept central, while some other data needs to be handled at the local (region, store, warehouse, country) level
103. … relating to the new organization, processes, and applications
104. Take for granted that you underestimated Data Migration and anticipate cleansing in Legacy
105. … because this is our conclusion after 30+ projects (incomplete data, duplicates, obsolete, etc)
106. … because your MDM initiative consist also in stricter quality controls, additional fields, new concepts, etcEBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 16 September 2011
109. … because you need to succeed on quick wins while setting a long term objective … because you need to communicate to business departments and onboard them at the right time
112. … because if you postpone critical analyses (such as item or supplier ID unification, price management, master/slave IS, etc), these topics we’ll haunt you and jeopardize the success of our initiative. Tackle all this early on
114. … because due to their impact on systems, organizations and people, due to the hopes they generate, MDM project have more than any project a risk of getting stuck
116. … because business users will have every reason to require a user-friendly system for their daily tasks, but setting up custom GUI on MDM is always costly
117. Focus on the MDM expected value, not on a technical migration
118. … because otherwise you end up duplicating your legacy, with absolutely no added value for businessEBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 17 September 2011
141. Make sure every Project participant is trained on the tool and its concept prior to the project start
142. Leverage the UAT phase to train the Users on both the tool and the processes.EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 19 September 2011
143. Strong sponsorship Global IT strategy & roadmap Change Management Business enabler (New concepts enabler, Innovation engine) Organizational Challenges (MDM team and processes, skills) IT challenges (skills, technology and concepts) Main Lessons - Synthesis EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe 20 September 2011
144. EBC Business Consulting : MDM implementation for Key retailers and wholesalers in Europe September 2011