1. Security & continuity of service
managing the unacceptable black screen risk
g g p
14 XII 2007 / Dieter Boen & Francis Van Werde

2. managing the unacceptable black screen risk
What wil be your answer when users asks for guarantees ?
“trust me” isn’t a good answer
it is important to give prove of a good business plan

3. managing the unacceptable black screen risk (1)
Role of keyusers
y
– a selection of confident people (no nerds, all divisions, ….)
– testing & configuration of the system
– adjusting the workflow
– teaching en coaching all users
– written manuals and maintaining
– safeguarding the workflow in early stage
– consultancy on i
lt improvements t
Redundancy in technology & workflows
– no single points of f il
i l i t f failure
– monitoring (over)loads

4. managing the unacceptable black screen risk (2)
Parcours of implementation
– technical test / mini-system / build / UAT / dryruns / general rehearsels / live /
support (builders & handover support) / status meetings / communication on
reports, bugs, status, …
– points of “go / no-go”
– avoid bi b
id big bangs. B i i new systems as stand alone i phases
Bring in d l in h
Handover from builders to Support
Having a staging environment & production platform
Listen to users. Before and during go-live. Listen to critics.
Be prepared for extra training
extra-training.
Knowledge of the architecture and it’s effects

5. Test, test, test
Demo 12 2006
Functional test 02 2007
Load & performance test 04 2007
User acceptance test 04 2007
Dry run 05 2007

12. managing the unacceptable black screen risk (3)
Other suggestions ?