1. EBONY MARIE CHARLES
94 RIVERWALK BOULEVARD, BURLINGTON, NJ 08016
856-449-6492 ▪ EMCharles@live.com
Objective
To use my extensiv e experience in financial management and customer serv ice leadership to aid in the growth and
dev elopment of an organization whose business model relies heav ily on direct customer contact.
Experience
Cashier Level III ▪ March 2014 – March 2015
Caesars Entertainment,Inc. – Caesars Hotel and Casino ▪ 2 1 0 0 P ac i fic A v e nue, A t lant ic Ci t y, N e w
J e r s e y
Prov ide personalized and spectacular customer serv ice experiences to patrons with each window point of contact
transaction
Ensure all Federal and Property monetary regulations are consistently enforced
Balance Multiple Banks simultaneously on a regular basis (Chip Bank, Marker Bank)
Balance the Main Bank multiple times per week (a culmination of all Casino monetary transactions for the entire day)
Store Manager ▪ August 2004 – June 2013
LimitedBrands – Bathand Body Works Division ▪ 1851 SouthChristopher Columbus Boulevard,Philadelphia,PA
Driv e top line sales growth of a 1.5M beauty retail location
Build a team of twelv e to twenty-fiv e talented sales people to carry out the daily functions of a beauty retail location
Grow talent in preparation for the next lev el of leadership
Ensure legendary, exceptional customer experiences
Assistant Store Manager ▪ S e pt ember 2 0 0 0- A ug us t 2 0 03
T h e T a l bo ts - 4 4 0 C o m m o ns W a y, B r i dgew ate r C o m mo ns M all , B r i dgew ate r , N J
C o n d u c t t h e d a i l y o p e r a t i o n s o f a 5 M c l o t h i n g r e t a i l e r i n t h e a b s e n c e o f t h e G e n e r a l M a n ge r
T r a c k a n d p r o v i de fe e d b a c k o n m i l e s t o n e fi n a n c i a l s a l e s r e s u l t s
P r o v i de a n d e n s u r e e x c e l l e n t c u s t o m e r s e r v i c e
Assistant BranchManager ▪ J ul y 1 9 9 8 – J ul y 2 0 0 0
S u n N a ti onal B a nk – R o c ky H i l l, N J
C o n d uct t h e d ai l y o p e r atio ns o f a s m a l l fi n a nc ial b anki ng c e n ter i n t h e a bs e nce o f t h e B r a nc h
M a nage r
S u p erv is e a T e l l er s t a ff o f t h r e e t o fi v e p e o ple
P r o v ide e x ce pti onal c u s to me r s e rv i ce e x pe r ie nc es
Education
Strayer University - 2009-2010 ▪ Bachelor of Business Administration- Concentration in Legal Studies - Dean’s List - 2009