Next Step for Virtualization: Pre-production Testing
T12 Exploitation Testing Presentation 1.2
1. T12: Exploitation testing For testing Service Level Agreements 1 december 2009 based on a best practice at
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10. Short view on ITIL v3 Service Validation and Testing
11. ITIL version 2 Service Support Operational Service Delivery Strategic Software testing Incident Management Problem Management Configuration Management Change Management Release Management Service level Management Availability Management Continuity Management Capacity Management Financial Management Security management Support desk
12. System Integration Component Development Business System Integration IT Service Management UC = Underpinning contract OLA = Operational Level Agreement Exploitation test within the V-model System specifications System Test Business requirements System specifications Technical design Development Technical Test System Test Exploitation Test Exploitation Acceptance Test SLA UC/ OLA User Acceptance Test
14. SLA items versus Software testing SLA Items Quality attributes Test approach Availability Maturity / Fault tolerance State Transition Test Down/maintenance time Maintainability / Recoverability Review / During availability test Security Security Review / ‘hack test’ Capability Efficiency Performance and stress test Service related Items Quality attributes Test approach Verifiability Understandability / Analyzability During availability Test Serviceability Operability (IT Service perspective) Scenario / Real life test