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edenspiekermann_
amsterdam berlin san francisco stuttgart
from smartphone apps to
smart environments
Appril Festival – The Next stAPP
Edo van Dijk
09.04.2013
edenspiekermann_
In 2012 twice as many mobile devices
were sold as PC’s
edenspiekermann_
The future of the internet is mobile
edenspiekermann_
ContextContent
why
what
who
when
wherehow
Users
edenspiekermann_
now
here
ContextContent
why
what
who
when
wherehow
Users
edenspiekermann_
Mobility
edenspiekermann_
Smartphone
apps
Smart
environments
edenspiekermann_
Location: Helsinki
Project: Urbanflow
« We’re making the city more
transparent to its people, displaying
data and making people care more. »
Adam Greenfield, Urbanscale
edenspiekermann_
edenspiekermann_
« I believe when you make the
information more transparent
it affects people’s behavior. »
Sami Niemelä, Nordkapp
edenspiekermann_
1 2 3
urbanflow.io
vimeo.com/26030147
edenspiekermann_
Location: ’s-Hertogenbosch
Project: “Pieken in de Delta”
Sub project: What moves travelers on the platform
edenspiekermann_
The customer journey
What does my
trip look like?
Planning trip
through web
and/or mobile
Travel
information
Waiting
Orientation
Finding position
Orientation
Finding position
Train information
Finding the door
Waiting
Walking to the train
Waiting
Finding a seat
Preparation Waiting Getting in/out
On the platform
At home
Station hall /
tunnel
Platform
Train didn’t arrive yet
Platform
Train arrives In the train
Getting on boardWaitingTo the platformTo the station
edenspiekermann_
We can do this
differently
edenspiekermann_
Actual pilot situation on platform 1,
station ’s-Hertogenbosch
Orange means:
fairly crowded
Green means:
ample space here
edenspiekermann_
Easy payments
edenspiekermann_
Gold Paper Plastic ??
?
edenspiekermann_
Location: Worldwide
Project: Wirecard eWallet
edenspiekermann_
« Develop a white-label
e-wallet that replaces
your whole physical
wallet. »
edenspiekermann_
Initial designs
edenspiekermann_
Various interaction models were explored
edenspiekermann_
edenspiekermann_
How can you manage
these massive changes?
edenspiekermann_
From
Experience Design
User Interface Design
Interaction Design
Product Design
To
Experience
Strategy
edenspiekermann_
« One of the main goals of Experience
Strategy is to provide indications about
what people should be thinking about
a company’s service in 5 or 10 years,
and how the values of the brand will
be expressed independently from the
touchpoints and technologies. »
– Fabio Sergio, frog design
edenspiekermann_
Viability
Attractive for the
company
Desirability
Attractive for the
customer
Brand fit
In line with the desired
brand experience
Feasibility
Technical and organizational
Experience
‘Sweet spot’ Based on IDEO’s Design Thinking Model
edenspiekermann_
« The most profound technologies
are those that disappear. They
weave themselves into the fabric
of everyday life until they become
indistinguishable from it. »
– Mark Weiser
edenspiekermann_
amsterdam berlin san francisco stuttgart
thank you
edenspiekermann.com/en/mobile
@edenspiekermann

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