What is the next step in App development? At Edenspiekermann we believe that smartphone apps are often too cumbersome or intrusive for regular use. Smart environments will be the future and mobile devices will communicate and interact with items in the environment.
MT. Marseille an Archipelago. Strategies for Integrating Residential Communit...
From smartphone apps to smart environments
1. edenspiekermann_
amsterdam berlin san francisco stuttgart
from smartphone apps to
smart environments
Appril Festival – The Next stAPP
Edo van Dijk
09.04.2013
13. edenspiekermann_
The customer journey
What does my
trip look like?
Planning trip
through web
and/or mobile
Travel
information
Waiting
Orientation
Finding position
Orientation
Finding position
Train information
Finding the door
Waiting
Walking to the train
Waiting
Finding a seat
Preparation Waiting Getting in/out
On the platform
At home
Station hall /
tunnel
Platform
Train didn’t arrive yet
Platform
Train arrives In the train
Getting on boardWaitingTo the platformTo the station
25. edenspiekermann_
« One of the main goals of Experience
Strategy is to provide indications about
what people should be thinking about
a company’s service in 5 or 10 years,
and how the values of the brand will
be expressed independently from the
touchpoints and technologies. »
– Fabio Sergio, frog design
27. edenspiekermann_
« The most profound technologies
are those that disappear. They
weave themselves into the fabric
of everyday life until they become
indistinguishable from it. »
– Mark Weiser