Our world has changed in ways that require technological adaptation. The Mitel 5000 communication system provides a flexible and scalable solution for businesses with 20-250 users through features like hybrid digital/IP capability, hot desking, unified messaging, audio conferencing, and mobile applications. It aims to meet the needs of different worker types and industries through standardized features and optional applications to facilitate communication and collaboration.

1. Our world has changed..
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2. Catch The Wave
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3. Mitel | Confidential slide 3

4. Mitel 5000 – Ideal client
 Optimum target market is 20 –
100 users
 Ideal for hybrid/digital
requirements
 Scalable up to 250 users – digital
or IP
 Any „call centre‟ type call
handling requirement
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5. Mitel 5000
 True Hybrid – makes the 5000 an easier
decision
– Supports digital and IP solutions with same
features - can be mixed/single type
deployment
– Uses existing wiring and lines (even
analogue)
– BUT - not locked out from future changes
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6. Mitel 5000 CP Unified Voice Messaging (UVM)
 Increase Employee Availability
– Email synchronization of deletions and heard / read
– Optional BlackBerry® message formatting
– MP3 attachment format
 Scalable to meet growth
– Four embedded voice mail ports (up to 32 on HX Controller)
– Over 80 hours of voice mail storage (upgradable
to 300 hours)
 Ease of Use
– Seamless networking across sites with full
feature transparency
– UVM coexistence with Mitel NuPoint Unified Messaging
 Provide security and peace of mind
– Record a conversation and save it in voice mailbox
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7. Phone Manager
PC DSS/BLF
Console
Extension Status
Click to dial
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8. Phone Manager
Call Banner & Call Banner Quick Dial
Highlight Number
the „Click to Dial‟
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9. Mitel 5000 CP Hot Desking
Single Node
Ability to “log in” to another phone
– Call centers, employees working at remote locations
Works with digital and IP phones
Share hardware & real estate!
– Shift workers
– Office nomads
Attracts user profile to phone
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10. Mitel 5000 CP Meet-Me Conferencing
 Eight parties per conference
– Max eight parties / single conference
– Total of 20 parties
 Dialable Conference Assistant and Conference Access Codes
– Set up on demand via User Web Portal or TUI
 “Ad hoc” conferencing is still available
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11. Audio Conferencing
 “Meet-me” conferencing
– Dial in conference bridge
– Call may be ALL external phones
 Supports R-a-C, Conference Hold/Transfer, etc.
 Conference Assistant
 Formal
 Callers join conference via passcode
– Voice guided prompts for callers
– Prompt to extend conference after time
 Works across nodes
– Off-node conference assistant
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12. Audio Conferencing
 Set up thru TUI or User Web Portal
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13. Mitel 5000 – flexible / mobile working
 One number, one mail box
 Key staff can be reached
anywhere in or out of office (on
mobile, home phone)
 Combined voicemail/email box
 Can be used in the office for
cordless phones
 All available as standard features
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14. Mitel 5000 – flexible / mobile working
 Plug and work homeworking with
Mitel 5000 IP phone
 Use existing home broadband
connection
 Ideal for company directors
 Available as standard feature
 To enhance mobile/home working
– Meet me conferencing
– Hot desking
 For just a little more cost!
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15. Mitel 5000 – Access to advanced Mitel Applications (UC)
Advanced
 Improved workday
efficiency
 Widen your communication
choices
 Stay connected, wherever
you are
 Reduced costs across the
board
 Mobility made easy
 Rapid customer
responsiveness
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16. Mitel 5000 – Access to advanced Mitel Applications
Customer Service Manager
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17. Types of workers
 Desk Based (Traditional)
– Dial Tone (on board)
 Corridor Warrior
– DECT (phone module)
– WiFi
– Cordless handsets and headsets (Module)
 Home worker
– Teleworker (included as STD)
 Remote worker
– Dynamic Extension express (included as STD)
 Contact centre agent/supervisor
– CSM (add on application)
All worker types use UVM, Hot Desking, Meet me conferencing, Auto
Attendant with STAR all included in the base offering at no extra cost
Full Unified Messaging available for all worker types as an add on application.
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18. Who‟s a prospect
 Companies who scale staff numbers up and down by season
 Business owners who have remote workers
 Call Centres…recruitment agencies being good example
 Professional Sector who need FSA Approved call recording
 Legal Sector who need encripted call recording
 Customers with multi sites but only 1 IT manager!!!
 Business Centre Landlords
 Companies with European Offices in addition to UK
 Companies who use hosted conference facilities
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