Quality & Process Outsourcing (QPO) involves outsourcing business processes and IT functions to improve quality and reduce costs. The QPO methodology involves two steps - engage and disengage. During the engage step, the QPO partner works with the client to define processes, deploy solutions, conduct audits and create dashboards and improvement plans aligned with the client's business and IT strategies. In the disengage step, the partnership ends and control is transitioned back to the client. QPO delivers benefits like transformation and supports frameworks like CMMI, ISO and ITIL. The document provides examples of clients and services in various domains like ERP implementation, testing and process improvement.
4. QPO Methodology Business Strategy IT Strategy IT Portfolio Investment Priority Process Definition Process Deployment Audits Dashboards Trends Improvement Plans Step 1 : QPO Engage Service Delivery Project Delivery Security Delivery Continuity Delivery Business Goals Business Timelines
5. QPO Methodology Step 2 : QPO Disengage Business Strategy IT Portfolio Investment Priority Business Goals Business Timelines IT Strategy Service Delivery Project Delivery Security Delivery Continuity Delivery Dashboards Trends Improvement Plans
9. Clients in the pipeline ERP Implementation for: Unity Automation Solutions Ltd. (Gurgaon) Dyanamic Engineers (Noida) Business Process definition Trinity Energy Systems Pvt. Ltd. (Vadodara) CMMi Createch (SatyaNiketan, New Delhi) Testing Trinity Energy Systems Pvt. Ltd. (Smart card based energy meters, s/w developed by Createch) MS-P training Unity Automation Solutions Ltd. ISO Certification Trinity Energy Systems Pvt. Ltd. (Vadodara) IT Process Improvement ITIL, P-CMM, VAL-IT: Aviva (Singapore) ITIL: MakeMyTrip ITIL: UHC
