A presentation we gave to the Canadian Market Research & Intelligence Association. We have stripped out proprietary insights but still may be interesting.

1. How Unilever Connected with New Canadian Consumers Robin Brown, SVP, Consumer Insight, Environics & Joseph Chen, Brand Building, Consumer and Market Insights, Food, Home and Personal Care May 21st, 2011

2. Agenda The importance of collaboration between Client and Research Supplier when it comes to methodology development Tips around Longitudinal approach to ethnography – how to make it work for you? Geo-demographic Segmentation as an alternative approach to traditional quantitative segmentation Other tips on how Unilever connect with ethnic consumers

3. The Importance Around Collaboration Between Client Side Researcher and Research Partners

4. Ethnic Business at Unilever

5. Be upfront about your business situation and budget Business Questions… Understand the differences across consumer segments among Chinese and South Asian Understand the size of the opportunity for each segment Understand the behaviour and motivation around product choice/usage and brand connection Understand acculturation process and how that impact product usage behaviour and shopping patterns

6. We only have $60K to conduct this research It is critical that we cover all the objectives and we need to make the budget work…

7. The Solution: We outsourced a portion of the research components to Environics… New Ways Of Thinking Consumer Insight team needs to facilitate the entire process and all the brainstorming sessions Unilever Consumer Insight Team fielded the rest Environics Covered a Portion of Research Collaborate And Bring All the Insights Together How many client side researcher have led the field work on projects?

8. Having the Consumer Insight Team lead the field work? Is that the right thing to do? This is not something new as in the early 60s, 70s or even 80s insight team in companies used to lead all the projects including field work, report writing before they started to outsource all the work (P&G, Unilever, Kraft…etc.) The Consumer Insight team – sometime we don’t know the potential that we have as researchers leading the process and how we are actually the best people to lead the consumer deep dive field work process….

9. However, it can be very impactful and a proven success if you do it right…Tips for client side researchers leading field work… Be objective We are the truth seeker See everything from consumers’ eyes Make sure you focus on the objectives and how you would use the information

10. Research Framework Secondary + Historical Research Prizm Segmentation In-Home and shop alongs GVA (lead by Insights Team) Four Months Long Ethnographic Visits GTA (Research Partners) Ideations/Collaboration on research insights

11. Geo-demographic Segmentation as an alternative approach to traditional quantitative segmentation

12. Segmenting the New Canadian Consumer The challenge: Produce a segmentation solution that is relevant across Unilever categories within a limited budget The solution: Leverage available secondary data and Environics Analytics’ PRIZM geo-demographic solution

13. PRIZMC2 Consumer Segmentation Classifies all Canadians into one of 66 groups based on their demographics, behaviours and attitudes Captures: Socioeconomic status Regionality Ethnic Diversity Urbanity Demographic changes Behaviours Attitudes/mindsets

14. South Asian Lifestyle Segments… 7 clusters contain over 80% of South Asian immigrants in Toronto and Vancouver 14 = South Asian Newcomers = South Asian Comfort = South Asian Affluentials

15. And Chinese Lifestyle Segments… And 7 clusters contain over 70% of Chinese immigrants in Toronto and Vancouver 15 = Chinese Strivers = Chinese Sophisticates

16. A wealth of data with no primary data collection Because PRIZM clusters are postal code based and linked to other data sources such as PMB you can then look into modeled behaviour of the segments based on secondary data only 16 Chinese Strivers Chinese Sophisticates Total Media Usage TV, Radio, Magazine, Daily, Internet measure “Heavy Use” Community News measures “3 out of every 4 issues” Total Chinese Target Groups Chinese Strivers Chinese Sophisticates

17. That can be tied to locations for direct mail, in store activation 17

18. Making it work Geo-demographic tools can provide a wealth of data without conducting primary research – especially on niche markets Can provide valuable context and framework for more focused primary research Ensure that ensuing primary research can be effectively tied to the geo-demographic output 18

19. Tips around Longitudinal approach to ethnography – how to make it work for you?

20. Consumer Connects Email – homework on “Changing Self” Email – homework on banner & channel motivations

21. Who we spoke to…. A total of 20 households 12 in Toronto 8 in Vancouver 10 Chinese 10 South Asian Distributed between Environics PRIZM segments

22. Making it work Continuous interaction with one point of contact (ethnographic researcher from same cultural community) throughout the three months Homework allowed exploration of complex themes – e.g. “changing self” along the immigration journey Ongoing client updates and adaptations in response to new insights Multiple touch points and a view of the dynamics of their lives – one participant found out that she was pregnant during the course of the research 22