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How to Publish

             AP Dr. Ernest Cyril de Run
            Faculty of Economics and Business
                   Universiti Malaysia Sarawak

                    Ernest Cyril de Run




                Who am I?
• Businessman
• Joined Unimas in 1996 as a Tutor
• Degree from UKM; Masters from
  Waikato, NZ; PhD from Otago, NZ
• Have taught many undergraduate
  and postgraduate
• Promotions, Cross cultural studies
• http://de-run.blogspot.com/
• Facebook – Ernest C de Run
                    Ernest Cyril de Run




                                                 1
Some of My Publications
•    De Run, Ernest Cyril; Butt, Mohsin & Chung, Yen Nee (2010), Influence of Role
     Models on Young Adults Purchase, Jurnal Kemanusiaan,. 14. December

•    De Run, E. C. , Butt, M. M., Fam, K. S., Jong, H. Y. (2010). Attitudes towards
     offensive advertising: Malaysian Muslims’ views. Journal of Islamic Marketing. 1.
     1. 25 – 36

•    Butt, M. M., & De Run, E. C. (2010). Ethnic advertising: Adolescents’ attitudes
     towards target and non-target advertisements. Young Consumers. 11.3. 189 - 203

•    Butt, M. M., & De Run, E. C. (2011). Do target and non-target ethnic group
     adolescents process advertisements differently? Australasian Marketing Journal.
     Doi:10.1016/j.ausmj.2010.12.001

•    De Run, E. C. & Heriyadi, K. (2008). Service Recovery Strategies in Western
     based Fast Food restaurants: A Structural Equation Model Test. International
     Journal of Business and Society. 9.2.54-68.

•    De Run, E. C., Elanjothi, M, Jee, T. W. (2010). Testing Real World Advertisement
     Language Cues Impact on Dominant and Non Dominant Ethnic Groups:
     Comparing Malay and Indians in Malaysia. International Journal of Business and
     Society. 11.2.

                                  Ernest Cyril de Run




       Research and Publication
•   Goes hand in hand
•   What to research?
•   What topic?
•   Start simple; look at the
    issues, the basic, read the
    literature on your subject,
    find recent developments,
    issues of method,
    replication, co-author.
                                  Ernest Cyril de Run




                                                                                         2
Other issues to consider
•   Research Grant
•   Students
•   Mentor
•   Collaborate with
    other (Synergy)




                   Ernest Cyril de Run




               Why Publish
• Personal reasons – get PhD, get funding,
  get promoted, get recognized.
• Actual reason should be:
to present new, original results or
  methods;
to rationalize published results,
to present a review of the field.

                   Ernest Cyril de Run




                                             3
Type of Journals
•   Review 3 or more
•   Review 2
•   Review 1
•   No review


• International or Local

• Impact factor

                       Ernest Cyril de Run




             Journals Require
•   Cited articles
•   In their format
•   Current work
•   Of scientific interest
•   Not plagiarized, duplicated, incorrect
•   Too small dataset


                       Ernest Cyril de Run




                                             4
Preparations
• Check the originality of your idea
• What type of manuscript (Full article, Short
  article (Letters), Reviews)
• Who is your audience
• Choose the right journal
• Read and follow the journals Guide for
  Authors

                                           Ernest Cyril de Run




                        Guide for Authors
                               NOTES TO CONTRIBUTORS
Interested authors are required to submit their paper where the length must not exceed 8,000 words. Book
reviews must not exceed 600 words. Author should declare that she/he has not submitted the paper
elsewhere for publication. Any manuscript, which does not conform to the required format, may be returned
for necessary revision before publication.


MANUSCRIPT PREPARATION INSTRUCTIONS

General Instructions
1.    All manuscripts should be submitted electronically to the managing editor (Evan Lau) at
editorjbs@feb.unimas.my. The soft copy must be at least in Microsoft Office 97 (PC Version).
Please make sure it is virus–free.
2. Allow top margins of 1.25” (3.2 cm) first page and 0.75” (1.9 cm) the following pages, bottom
margin of 1.44” (3.7 cm) left margin of 0.63” (1.6 cm) and right margin of 0.63” (1.6 cm).
3. Type single-spaced text and allow for a double spacing between paragraphs.
4.    The paper should include: title, author’s name(s), affiliation and present address,
acknowledgement, abstract (200 words maximum), an introduction, content, a conclusion, and a
reference section.
5.   Acknowledgement and information on grant received should be given before the references.
Important formulae (displayed), figures and tables should be numbered consecutively throughout
the manuscript.




                                           Ernest Cyril de Run




                                                                                                            5
How to Write
• Content
• Structure of Paper (Title, Authors, Abstract, Keywords) (Main
    Text – Introduction, Literature Review, Methodology, Results/Findings,
    Discussion, Conclusion) (Referencing) (Acknowledgements)

• Paper progression general – specific – general; significance
    is immediate




                                Ernest Cyril de Run




                                  Title
•   Short (try for 8 words)
•   Identify the issue
•   Accurate
•   Attract people to read




                                Ernest Cyril de Run




                                                                             6
Author
• Consistent with norm
De Run, Ernest Cyril
• Indicate your family name and given name
  clearly, follow the journal’s requirements
• Use accepted Affiliation name, not
  shortcuts
Universiti Malaysia Sarawak

                   Ernest Cyril de Run




                  Abstract
• Follow the Journal’s requirements
• 3 types:
  – Indicative (overall story)
  – Informative (based on body of the paper)
  – Structured (Headings given by the journal)




                   Ernest Cyril de Run




                                                 7
Abstract
       Purpose      of This paper sets out to extend current knowledge on advertising
       this paper       effects on those not targeted by noting unintended consequences
                        on attitudinal, emotional, and behavioral reactions.
       Design         / This paper test these effects based on relevant theories in the
       methodology / communication and advertising literature on two distinct ethnic
       approach         groups (Malay and Chinese) in Kuala Lumpur, Malaysia
                        utilizing questionnaires based on a fictitious advertisement for
                        the dominant and non dominant ethnic group in Malaysia. The
                        advertisement used was for a fictitious can of drink and its
                        design was common in Malaysia. Data collected was analyzed
                        using Manova, General Linear Model (GLM), and Bonferoni.
       Findings         There was negative attitudinal, emotional, and behavioral
                        reactions by those not targeted who saw these advertisements.
       Research         One limitation is that the study used two different
       limitations / advertisements, but each respondent only saw one. The
       implications     advertisement was also for a fictitious product. Future research
       (if applicable) will benefit from further improvements (impact of product type
                        or advertisement format) and replication of other ethnic groups
                        or targeted groups.
       Practical        A practical implication is the importance of predetermining the
       implications     appropriate use of language and dominance of the targeted
       (if applicable) group. Targeted communications strategy may not be the most
                        effective method of communicating with a specific ethnic group
                        in a plural society.
       What          is The major contribution of this paper consists of the
       original       / determination of negative effects of advertising on those not
       value of paper targeted, and the findings that the level of dominance plays a
                        role in consumers’ reactions towards targeted advertising. The
                        paper is of value to advertisers, researchers in advertising, and
                        social science scientist.
       Keywords         Advertising, Unintended Effects, Targeted, Ethnicity, Malay,
                        Chinese, Malaysia
       Paper Type       Research paperErnest Cyril de Run




                             Keywords
• Follow the Journal
• Don’t use abbreviations
• Be precise




                                    Ernest Cyril de Run




                                                                                            8
Introduction
• Follow the Journal
• Convince your readers that your work is
  important
• Provide background
• Problem investigated
• Road map
• Be brief
• Don’t put in results, discussion, conclusions

                     Ernest Cyril de Run




            Literature Review
•   Don’t list
•   Analyze the literature
•   Critical
•   Show gap
•   May place Hypothesis




                     Ernest Cyril de Run




                                                  9
Methodology
• Produce sufficient information so that a
  knowledgeable reader can reproduce the
  experiment
• Should have population, sample, sampling
  methods, data collection, scales used,
  how analyzed



                  Ernest Cyril de Run




                 Results
• What you found, Main findings in
  association with the methods used
• The differences between your result and
  previous literature, sometimes placed in
  Discussion
• Statistical results



                  Ernest Cyril de Run




                                             10
Tables and Figures
•   Follow the Journal’s requirements
•   Should not be redundant
•   Only for essential data
•   Clear and concise appearance
•   Use color only when necessary
•   Avoid long and boring tables
•   Follow statistical rules

                   Ernest Cyril de Run




                Discussion
• Relate findings to your issues in your
  literature review and research question
• Don’t make any statements that is not
  supported by your findings
• Normally discuss only what is statistically
  significant



                   Ernest Cyril de Run




                                                11
Conclusion
•   Present overall and specific conclusions
•   How your work advanced the field
•   Not a summary
•   Sometimes place limitation, future work –
    depending on the Journal




                    Ernest Cyril de Run




           Acknowledgement
• Thank people who helped you,
  organizations that funded you, any
  affiliations, reviewers
• Ask permission to use name
• State grant number




                    Ernest Cyril de Run




                                                12
Referencing
• Follow the Journal’s style
• Check spelling, method
• I use EndNote 8 (a computer program)




                    Ernest Cyril de Run




                Cover Letter
•   If possible get the Editor’s name
•   State the originality of the submission
•   Corresponding author
•   Don’t summarize your paper
•   Indicate the track of your research if
    necessary


                    Ernest Cyril de Run




                                              13
10 April 2007

Assoc Prof Dr. Ernest Cyril de Run
Deputy Dean (Research & Postgraduate)
                                                                                                      Cover
Fakulti Ekonomi dan Perniagaan
Universiti Malaysia Sarawak
94300 Kota Samarahan
Sarawak, Malaysia.
                                                                                                      Letter
To:
The Editor
ICFAI Press

Dear Sir,

Submission of Manuscript

Please find enclosed my submission of a paper entitled HOTEL GUEST SATISFACTION: A GAP
5 STUDY IN SIBU for your review and subsequent publication in a relevant journal (ICFAI services
journal). This paper has not been submitted to any other journals.

I look forward to hearing from you.

Kindly acknowledge receipt of this email and address all correspondence with regards to this article to me.

Thank you.

Yours sincerely

Ernest Cyril de Run (PhD, Associate Professor Dr.)
Deputy Dean (Research & Postgraduate)
Faculty of Economics and Business
UNIVERSITI MALAYSIA SARAWAK
94300 Kota Samarahan
Sarawak, Malaysia.
Tel: 0060 82 670105
Fax: 0060 82 671794                                Ernest Cyril de Run




                                               Revision
 • If the paper is reviewed, you will get the
   reviewers comments to answer
 • Answer them ASAP, within your limitations
 • Revise very seriously
 • I normally make a Table with the reviewers
   comment on one side and my response on
   the other, or follow the numbering used.
 • Revise the whole paper, not only what the
   reviewer asked
                                                   Ernest Cyril de Run




                                                                                                               14
Hi

Thank you to the reviewer for his/her comments. My answers to the comments are stated below.

Reviewer #1
1. Thank you for your constructive comments and correction, which I have gladly done.
2. Population Size – added statements in line 2 first para and line 3 para 3 of section 3, to explain
    that the population was 300 based in KL and Kuching and sampling was based on convenience.
3. Renamed Section 3
4. Table 5 is placed as Appendix.
5. Bartletts – added in, line 5 para 1 and line 2 para 3 in page 8.
6. Expand the scope –correlation. I am not so sure if this is necessary as the main purpose of the
    paper was to determine, overall, how CSP’s perceive customers, which is done. It is my
    intention to do a larger study that would be significant; as the number of respondents now is
    small, once we start breaking it by demographics, becomes smaller and therefore troublesome
    in analyzing. Nevertheless I did run a means and anova and have added it in the paper. It shows
    that Malay and Chinese see customers differently! This opens the possibility for another paper
    in the future. Added write up and Table 6 and Table 7.
7. Mr Hot – “kind” – no cross loadings.
8. Explain de run (2002) more – added in line 3 para 1 in section 5.
9. Typo’s - done
10. References – Eccles and Durand (1997) is in pg 4, para 4, line 5; Gross and Guerrero (200) is in
    page 10 (under Conslusions), line 333; while Groth and Dye (1999) is in page 3 last para line 4.
    I use EndNote 8 (computer program for citation and referencing) and am confident hat the
    references are in order.
11. Changed the title
12. Limitation and Future research deleted
13. Dyadic – refers to a term used for human to human interaction vs. monadic, which refers to
    human to machine interaction.        Ernest Cyril de Run




                               Acceptance
18 May 2007

Dear Dr Ernest Cyril de Run

RE: Manuscript is scheduled for publication in the forthcoming issue

I would like to inform you that your manuscript “Ethnically Targeted
Advertising: Views of Those Not Targeted” is scheduled for publication in
the forthcoming issue of the Asia Pacific Journal of Marketing and
Logistics, Vol 19 No 3 2007.

Thank you for your support for the journal.

Kind Regards

Associate Professor Ian Phau

                                       Ernest Cyril de Run




                                                                                                        15
To,
                                                                                        Date: _____________
The Editor,
The Icfai University Press,
Hyderabad.

Sir,
                                                                                                                   Copyright
                                         Sub: Assignment of Copyright


I/We, __________________________________________________________________________________,
                                     (Author (s) name)

The copyright owner(s) of the Article

“HOTEL GUEST SATISFACTION: A GAP 5 STUDY IN SIBU"
                                                (Title of the article)

Do hereby authorize you to publish the above said article in

                                              The Icfai Journal of
                                              (Publication name)*
I/We further state that:
       1) The Article is my/our original contribution. It does not infringe on the rights of others and does not
          contain any libelous or unlawful statements.
       2) Wherever required I/We have taken permission and acknowledged the source.
       3) The work has been submitted only to this The Icfai Journal of
          (name of the publication)* and that it has not been previously published or submitted elsewhere for
          publication.
I/We hereby authorize you to edit, alter, modify and make changes in the Article to make it suitable for
publication.
I/We hereby assign all the copyrights relating to the said Article to The Icfai University Press.
I/We have not assigned any kind of rights of the above said Article to any other person/Publications.
I/We agree to indemnify The Icfai University Press against any claim or action alleging facts which, if true,
constitute a breach of any of the foregoing warranties.


1. Name          :                           2. Name           :

   Signature :                                  Signature      :         Ernest Cyril de Run




                                                                   Rejection
         • It happens and don’t take it personally
         • Understand why, take the reviewers advise,
           reevaluate your work, redo, and resubmit to
           another journal. Start all over again.
         • Don’t just send the paper without correction to
           another journal.
         • Tell the editor that the paper was rejected from
           which journal and that you have revised it.
           Attach the referee’s comments. Explain why you
           are resubmitting to the new journal (more
           appropriate, if asked to by reviewer).

                                                                         Ernest Cyril de Run




                                                                                                                               16
Don’t
• Submit to multiple journals at the same
  time
• Plagiarize
• Fabricate data
• Improper use of subjects
• Improper author contribution (not
  acknowledging persons who worked on
  the paper)
                Ernest Cyril de Run




             Thank You




                Ernest Cyril de Run




                                            17

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how to publish 191108

  • 1. How to Publish AP Dr. Ernest Cyril de Run Faculty of Economics and Business Universiti Malaysia Sarawak Ernest Cyril de Run Who am I? • Businessman • Joined Unimas in 1996 as a Tutor • Degree from UKM; Masters from Waikato, NZ; PhD from Otago, NZ • Have taught many undergraduate and postgraduate • Promotions, Cross cultural studies • http://de-run.blogspot.com/ • Facebook – Ernest C de Run Ernest Cyril de Run 1
  • 2. Some of My Publications • De Run, Ernest Cyril; Butt, Mohsin & Chung, Yen Nee (2010), Influence of Role Models on Young Adults Purchase, Jurnal Kemanusiaan,. 14. December • De Run, E. C. , Butt, M. M., Fam, K. S., Jong, H. Y. (2010). Attitudes towards offensive advertising: Malaysian Muslims’ views. Journal of Islamic Marketing. 1. 1. 25 – 36 • Butt, M. M., & De Run, E. C. (2010). Ethnic advertising: Adolescents’ attitudes towards target and non-target advertisements. Young Consumers. 11.3. 189 - 203 • Butt, M. M., & De Run, E. C. (2011). Do target and non-target ethnic group adolescents process advertisements differently? Australasian Marketing Journal. Doi:10.1016/j.ausmj.2010.12.001 • De Run, E. C. & Heriyadi, K. (2008). Service Recovery Strategies in Western based Fast Food restaurants: A Structural Equation Model Test. International Journal of Business and Society. 9.2.54-68. • De Run, E. C., Elanjothi, M, Jee, T. W. (2010). Testing Real World Advertisement Language Cues Impact on Dominant and Non Dominant Ethnic Groups: Comparing Malay and Indians in Malaysia. International Journal of Business and Society. 11.2. Ernest Cyril de Run Research and Publication • Goes hand in hand • What to research? • What topic? • Start simple; look at the issues, the basic, read the literature on your subject, find recent developments, issues of method, replication, co-author. Ernest Cyril de Run 2
  • 3. Other issues to consider • Research Grant • Students • Mentor • Collaborate with other (Synergy) Ernest Cyril de Run Why Publish • Personal reasons – get PhD, get funding, get promoted, get recognized. • Actual reason should be: to present new, original results or methods; to rationalize published results, to present a review of the field. Ernest Cyril de Run 3
  • 4. Type of Journals • Review 3 or more • Review 2 • Review 1 • No review • International or Local • Impact factor Ernest Cyril de Run Journals Require • Cited articles • In their format • Current work • Of scientific interest • Not plagiarized, duplicated, incorrect • Too small dataset Ernest Cyril de Run 4
  • 5. Preparations • Check the originality of your idea • What type of manuscript (Full article, Short article (Letters), Reviews) • Who is your audience • Choose the right journal • Read and follow the journals Guide for Authors Ernest Cyril de Run Guide for Authors NOTES TO CONTRIBUTORS Interested authors are required to submit their paper where the length must not exceed 8,000 words. Book reviews must not exceed 600 words. Author should declare that she/he has not submitted the paper elsewhere for publication. Any manuscript, which does not conform to the required format, may be returned for necessary revision before publication. MANUSCRIPT PREPARATION INSTRUCTIONS General Instructions 1. All manuscripts should be submitted electronically to the managing editor (Evan Lau) at editorjbs@feb.unimas.my. The soft copy must be at least in Microsoft Office 97 (PC Version). Please make sure it is virus–free. 2. Allow top margins of 1.25” (3.2 cm) first page and 0.75” (1.9 cm) the following pages, bottom margin of 1.44” (3.7 cm) left margin of 0.63” (1.6 cm) and right margin of 0.63” (1.6 cm). 3. Type single-spaced text and allow for a double spacing between paragraphs. 4. The paper should include: title, author’s name(s), affiliation and present address, acknowledgement, abstract (200 words maximum), an introduction, content, a conclusion, and a reference section. 5. Acknowledgement and information on grant received should be given before the references. Important formulae (displayed), figures and tables should be numbered consecutively throughout the manuscript. Ernest Cyril de Run 5
  • 6. How to Write • Content • Structure of Paper (Title, Authors, Abstract, Keywords) (Main Text – Introduction, Literature Review, Methodology, Results/Findings, Discussion, Conclusion) (Referencing) (Acknowledgements) • Paper progression general – specific – general; significance is immediate Ernest Cyril de Run Title • Short (try for 8 words) • Identify the issue • Accurate • Attract people to read Ernest Cyril de Run 6
  • 7. Author • Consistent with norm De Run, Ernest Cyril • Indicate your family name and given name clearly, follow the journal’s requirements • Use accepted Affiliation name, not shortcuts Universiti Malaysia Sarawak Ernest Cyril de Run Abstract • Follow the Journal’s requirements • 3 types: – Indicative (overall story) – Informative (based on body of the paper) – Structured (Headings given by the journal) Ernest Cyril de Run 7
  • 8. Abstract Purpose of This paper sets out to extend current knowledge on advertising this paper effects on those not targeted by noting unintended consequences on attitudinal, emotional, and behavioral reactions. Design / This paper test these effects based on relevant theories in the methodology / communication and advertising literature on two distinct ethnic approach groups (Malay and Chinese) in Kuala Lumpur, Malaysia utilizing questionnaires based on a fictitious advertisement for the dominant and non dominant ethnic group in Malaysia. The advertisement used was for a fictitious can of drink and its design was common in Malaysia. Data collected was analyzed using Manova, General Linear Model (GLM), and Bonferoni. Findings There was negative attitudinal, emotional, and behavioral reactions by those not targeted who saw these advertisements. Research One limitation is that the study used two different limitations / advertisements, but each respondent only saw one. The implications advertisement was also for a fictitious product. Future research (if applicable) will benefit from further improvements (impact of product type or advertisement format) and replication of other ethnic groups or targeted groups. Practical A practical implication is the importance of predetermining the implications appropriate use of language and dominance of the targeted (if applicable) group. Targeted communications strategy may not be the most effective method of communicating with a specific ethnic group in a plural society. What is The major contribution of this paper consists of the original / determination of negative effects of advertising on those not value of paper targeted, and the findings that the level of dominance plays a role in consumers’ reactions towards targeted advertising. The paper is of value to advertisers, researchers in advertising, and social science scientist. Keywords Advertising, Unintended Effects, Targeted, Ethnicity, Malay, Chinese, Malaysia Paper Type Research paperErnest Cyril de Run Keywords • Follow the Journal • Don’t use abbreviations • Be precise Ernest Cyril de Run 8
  • 9. Introduction • Follow the Journal • Convince your readers that your work is important • Provide background • Problem investigated • Road map • Be brief • Don’t put in results, discussion, conclusions Ernest Cyril de Run Literature Review • Don’t list • Analyze the literature • Critical • Show gap • May place Hypothesis Ernest Cyril de Run 9
  • 10. Methodology • Produce sufficient information so that a knowledgeable reader can reproduce the experiment • Should have population, sample, sampling methods, data collection, scales used, how analyzed Ernest Cyril de Run Results • What you found, Main findings in association with the methods used • The differences between your result and previous literature, sometimes placed in Discussion • Statistical results Ernest Cyril de Run 10
  • 11. Tables and Figures • Follow the Journal’s requirements • Should not be redundant • Only for essential data • Clear and concise appearance • Use color only when necessary • Avoid long and boring tables • Follow statistical rules Ernest Cyril de Run Discussion • Relate findings to your issues in your literature review and research question • Don’t make any statements that is not supported by your findings • Normally discuss only what is statistically significant Ernest Cyril de Run 11
  • 12. Conclusion • Present overall and specific conclusions • How your work advanced the field • Not a summary • Sometimes place limitation, future work – depending on the Journal Ernest Cyril de Run Acknowledgement • Thank people who helped you, organizations that funded you, any affiliations, reviewers • Ask permission to use name • State grant number Ernest Cyril de Run 12
  • 13. Referencing • Follow the Journal’s style • Check spelling, method • I use EndNote 8 (a computer program) Ernest Cyril de Run Cover Letter • If possible get the Editor’s name • State the originality of the submission • Corresponding author • Don’t summarize your paper • Indicate the track of your research if necessary Ernest Cyril de Run 13
  • 14. 10 April 2007 Assoc Prof Dr. Ernest Cyril de Run Deputy Dean (Research & Postgraduate) Cover Fakulti Ekonomi dan Perniagaan Universiti Malaysia Sarawak 94300 Kota Samarahan Sarawak, Malaysia. Letter To: The Editor ICFAI Press Dear Sir, Submission of Manuscript Please find enclosed my submission of a paper entitled HOTEL GUEST SATISFACTION: A GAP 5 STUDY IN SIBU for your review and subsequent publication in a relevant journal (ICFAI services journal). This paper has not been submitted to any other journals. I look forward to hearing from you. Kindly acknowledge receipt of this email and address all correspondence with regards to this article to me. Thank you. Yours sincerely Ernest Cyril de Run (PhD, Associate Professor Dr.) Deputy Dean (Research & Postgraduate) Faculty of Economics and Business UNIVERSITI MALAYSIA SARAWAK 94300 Kota Samarahan Sarawak, Malaysia. Tel: 0060 82 670105 Fax: 0060 82 671794 Ernest Cyril de Run Revision • If the paper is reviewed, you will get the reviewers comments to answer • Answer them ASAP, within your limitations • Revise very seriously • I normally make a Table with the reviewers comment on one side and my response on the other, or follow the numbering used. • Revise the whole paper, not only what the reviewer asked Ernest Cyril de Run 14
  • 15. Hi Thank you to the reviewer for his/her comments. My answers to the comments are stated below. Reviewer #1 1. Thank you for your constructive comments and correction, which I have gladly done. 2. Population Size – added statements in line 2 first para and line 3 para 3 of section 3, to explain that the population was 300 based in KL and Kuching and sampling was based on convenience. 3. Renamed Section 3 4. Table 5 is placed as Appendix. 5. Bartletts – added in, line 5 para 1 and line 2 para 3 in page 8. 6. Expand the scope –correlation. I am not so sure if this is necessary as the main purpose of the paper was to determine, overall, how CSP’s perceive customers, which is done. It is my intention to do a larger study that would be significant; as the number of respondents now is small, once we start breaking it by demographics, becomes smaller and therefore troublesome in analyzing. Nevertheless I did run a means and anova and have added it in the paper. It shows that Malay and Chinese see customers differently! This opens the possibility for another paper in the future. Added write up and Table 6 and Table 7. 7. Mr Hot – “kind” – no cross loadings. 8. Explain de run (2002) more – added in line 3 para 1 in section 5. 9. Typo’s - done 10. References – Eccles and Durand (1997) is in pg 4, para 4, line 5; Gross and Guerrero (200) is in page 10 (under Conslusions), line 333; while Groth and Dye (1999) is in page 3 last para line 4. I use EndNote 8 (computer program for citation and referencing) and am confident hat the references are in order. 11. Changed the title 12. Limitation and Future research deleted 13. Dyadic – refers to a term used for human to human interaction vs. monadic, which refers to human to machine interaction. Ernest Cyril de Run Acceptance 18 May 2007 Dear Dr Ernest Cyril de Run RE: Manuscript is scheduled for publication in the forthcoming issue I would like to inform you that your manuscript “Ethnically Targeted Advertising: Views of Those Not Targeted” is scheduled for publication in the forthcoming issue of the Asia Pacific Journal of Marketing and Logistics, Vol 19 No 3 2007. Thank you for your support for the journal. Kind Regards Associate Professor Ian Phau Ernest Cyril de Run 15
  • 16. To, Date: _____________ The Editor, The Icfai University Press, Hyderabad. Sir, Copyright Sub: Assignment of Copyright I/We, __________________________________________________________________________________, (Author (s) name) The copyright owner(s) of the Article “HOTEL GUEST SATISFACTION: A GAP 5 STUDY IN SIBU" (Title of the article) Do hereby authorize you to publish the above said article in The Icfai Journal of (Publication name)* I/We further state that: 1) The Article is my/our original contribution. It does not infringe on the rights of others and does not contain any libelous or unlawful statements. 2) Wherever required I/We have taken permission and acknowledged the source. 3) The work has been submitted only to this The Icfai Journal of (name of the publication)* and that it has not been previously published or submitted elsewhere for publication. I/We hereby authorize you to edit, alter, modify and make changes in the Article to make it suitable for publication. I/We hereby assign all the copyrights relating to the said Article to The Icfai University Press. I/We have not assigned any kind of rights of the above said Article to any other person/Publications. I/We agree to indemnify The Icfai University Press against any claim or action alleging facts which, if true, constitute a breach of any of the foregoing warranties. 1. Name : 2. Name : Signature : Signature : Ernest Cyril de Run Rejection • It happens and don’t take it personally • Understand why, take the reviewers advise, reevaluate your work, redo, and resubmit to another journal. Start all over again. • Don’t just send the paper without correction to another journal. • Tell the editor that the paper was rejected from which journal and that you have revised it. Attach the referee’s comments. Explain why you are resubmitting to the new journal (more appropriate, if asked to by reviewer). Ernest Cyril de Run 16
  • 17. Don’t • Submit to multiple journals at the same time • Plagiarize • Fabricate data • Improper use of subjects • Improper author contribution (not acknowledging persons who worked on the paper) Ernest Cyril de Run Thank You Ernest Cyril de Run 17