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Transaction Intelligence Monthly
Report



January 2011
Trailing three-month average of outsourcing
transactions


          Number of transactions1; Jan 2010 – Jan 2011

         200
         180
         160
         140
         120
         100
          80
          60
          40
          20
           0
                                                                           May 2010
                                                 Mar 2010
                Jan 2010

                           Jan 2010




                                                                                      Jun 2010




                                                                                                                                             Nov 2010




                                                                                                                                                                   Jan 2011
                                                                                                 Jul 2010

                                                                                                            Aug 2010
                                                                Apr 2010




                                                                                                                                  Oct 2010
                                                                                                                       Sep 2010




                                                                                                                                                        Dec 2010
                                      Feb 2010




      1 Includes only transaction signings that were publicly disclosed
Source: Everest Research Institute Transaction Intelligence
                                                                                                                                                                              2
                                                            Proprietary & Confidential. © 2011, Everest Global, Inc.
Outsourcing transactions | By function and industry
vertical
Split of outsourcing transactions announced by function               Split of outsourcing transactions1 announced by industry
Number of transactions                                                Number of transactions

100% =     112               161               173                    100% =                       112         161               173
Both        1%                                 1%
                                                                                    Others2        13%
                             19%                                                                                20%               20%
BPO        31%                                                               Technology            4%
                                              37%                        Energy & utilities        4%
                                                                                   Retail          4%            5%               5%
                                                                                Telecom            5%                             2%
                                                                                                                 9%               6%
                                                                            Government             5%                             3%
                                                                              Healthcare           6%            4%
                                                                                                                 6%
                                                                                   Defense         8%                             18%

                                                                        Travel & transport         13%          19%
                             81%                                                                                                  8%
                                                                                                                                  4%
ITO        68%                                                                                                                    5%
                                              62%                           Manufacturing          15%           9%
                                                                                                                 4%               8%
                                                                                                                 1%
                                                                                                                 9%
                                                                                      BFSI1        23%                            22%
                                                                                                                12%

         Jan 2010         Dec 2010          Jan 2011                                            Jan 2010     Dec 2010          Jan 2011


      1 BFSI – Banking, Financial Services, and Insurance
      2 Others include conglomerates, advertising, media and entertainment, education, etc. Also includes any transactions where buyer name
        was not disclosed
Source: Everest Research Institute Transaction Intelligence
                                                                                                                                          3
                                             Proprietary & Confidential. © 2011, Everest Global, Inc.
Outsourcing transactions | By key buyer geography1
M-o-M change in three-month trailing average of outsourcing transactions

                                                                                              Increased        Similar         Decreased            Dec 2010
                                                                                              activity2        activity2       activity2            Jan 2011


                                                                          Finland
                                                                  Sweden
                                                               Norway
                                                                           Denmark                  Russia
                Canada                                        UK
                                                                             Poland
                                                          Netherlands
                                                            Belgium         Germany
                                                              France       Switzerland
                          US
                                                                          Italy                            China               Japan
                                                                  Spain
                                                                              Israel      UAE

                                                                                                   India




                                                Brazil
Outsourcing transactions                                                                                           Australia

                         81
                                                                                                                                      New Zealand
          54
                                                             39                          44                                      40
                                             23                                                        26                                           27


                                                                                                                                                3
          North America                              UK                                  Rest of Europe                                Others
      1   Buyer geography is the buyer location or the signing regions associated with the transaction
      2   Increased activity: >10%; Similar activity: (+/-)10%; Decreased activity: <(-)10 %
      3   Others include Asia-Pacific, Middle East, Africa, Latin America, and deals where the signing region was not publicly disclosed
Source:   Everest Research Institute Transaction Intelligence
                                                                                                                                                          4
                                               Proprietary & Confidential. © 2011, Everest Global, Inc.
Key outsourcing deals signed in January 2011


                                                                     Service                 Deal value       Contract   Functional
Buyer                               Industry vertical                provider                (US$ million)    duration   scope
ArcelorMittal                       Manufacturing                    CSC                                600     5 years ITO
Texas Health and Human              Healthcare                       Maximus                            315     5 years BPO
Services Commission
Fomento De Construcciones Services                                   HP                                 300     7 years Both
Y Contratas
Societe Generale                    Banking                          CGI                                300     3 years ITO
Junta de Andalucia                  Government                       Telefonica                         246     4 years ITO
Serious Organised Crime             Government                       Logica                             244    10 years ITO
Agency (SOCA)
Panama Metrobus Public              Travel & Transport               Sonda                              180    10 years ITO
Transport
Agence pour L Informatique          Government                       Steria,                            160     6 years ITO
Financiere de lEtat                                                  Capgemini
Department of Labor                 Government                       CSC                                143     7 years BPO
Industrial Alliance Insurance       Other financial services         CGI                                137    10 years ITO
and Financial Servic
Department of Transportation Travel & Transport                      SGT                                110     5 years ITO
U.S. Citizenship and                Government                       CSC                                107     2 years ITO
Immigration Services
      1 Estimated deal value
Source: Everest Research Institute Transaction Intelligence
                                                                                                                                      5
                                             Proprietary & Confidential. © 2011, Everest Global, Inc.
The Transaction Intelligence offering can be accessed
as a subscription to the on-line database or via a
custom research request

             The on-line database allows users to:
              Search for outsourcing transactions based upon service provider name, buyer

               name, scope, signing date, and other attributes
              Conduct real-time analyses based on industry, geography, key functions

              Generate professional, one-page summaries for each outsourcing transaction
  Online
              Export transaction details to MS-Excel spreadsheet format
 database     Export MS-Excel and PowerPoint friendly editable charts




             Our custom research can help companies:
              Analyze the market trends for a particular geography or buyer industry to validate

               business assumptions
              Study the contract renewal trends of a specific segmentation, enabling

               identification of potential buyer targets
Customized    Customize business development approach to transaction

 analysis     Perform functional deep-dive to analyze outsourcing deals and related market

               trends based on publicly available information of publicly announced contracts




                                                                                                6
                            Proprietary & Confidential. © 2011, Everest Global, Inc.
Overview of the TI capability


Transaction Intelligence (TI) is the largest and most comprehensive database of
outsourcing transactions. TI contains information which is collected and validated from
multiple secondary sources. The database structure facilitates easy queries of the
information and quick analysis of the transactions. The TI database is operated by Everest
Research Institute, the research arm of the Everest Group.

   TI contains ~17,000 outsourcing transactions, including ITO and BPO

   Over 30 data points captured for each transaction

   More than 95% of the transactions are post 2000

   Around 150 deals are added each month

   The database is not exhaustive because it only includes transactions that are publicly
    available. Periodic analysis reveals that the TI database tracks approximately 30-35% of
    the total outsourcing market

To know more about how to subscribe to Transaction Intelligence database, please write
to info@everestresearchinstitute.com.

                                                                                          7
                               Proprietary & Confidential. © 2011, Everest Global, Inc.
Appendix: Additional research references


The following documents are recommended for additional insight on the topic covered in this Research Report. The
recommended documents either provide additional details on the topic or complementary content that may be of interest

1. Market Vista: 2010 in Review (ERI-2011-8-R-0500); 2011. This report summarizes the key trends and developments for 2010 in
   the global offshoring and outsourcing market

2. Market Vista: Q4 2010 (ERI-2011-8-R-0498a); 2011. This report summarizes the key trends and developments for Q4 2010 in
   the global offshoring and outsourcing market

3. Transaction Renewal Analysis – January 2012 to December 2012 (ERI-2011-6-O-0511); 2011. The analysis is aimed at
   providing a list of transactions that are coming up for renewal. The database contains key deal parameters like names of buyer
   and supplier, buyer industry, functional and geographic scope of the contract, contract value, start and end dates, and contract
   description. The analysis is useful for pursuit teams to strategize entry into or expansion of existing relationships into buyer
   organizations

4. Banking, Financial Services, and Insurance (BFSI): Trends for Q4 2010 (ERI-2011-8-R-0503); 2011. This report provides
   BFSI industry specific data, developments, and insights that enable Global Sourcing Managers to navigate through the
   complexity and make clear, effective decisions contextualized and suited to their specific industry. These reports provide deep-
   dive into transaction activity, captive developments, supplier market share, and key outsourcing transactions specific to the BFSI
   industry
                                   For more information on this and other research published by the Everest Research
                                   Institute, please contact us:

                                   Rahul Kumar, Knowledge Director:                                   rkumar@everestgrp.com
                                   Amara Shyam Sundar, Sr. Information Specialist:                    samara@everestgrp.com

                                   Everest Research Institute
                                   Two Galleria Tower
                                   13455 Noel Road, Suite 2100                           Phone: +1-214-451-3110
                                   Dallas, TX 75240                                      E-mail: info@everestresearchinstitute.com
                                                                                                                                  8
                                           Proprietary & Confidential. © 2011, Everest Global, Inc.
Everest Group leads clients from insight to action


Contact us for more information about our consulting, research, and industry resources.

            Dallas (Corporate Headquarters)                                         Canada
            info@everestgrp.com                                                     canada@everestgrp.com
            info@everestresearchinstitute.com                                       +1-416-865-2033
            +1-214-451-3000
            +1-214-451-3110




New York                                                                                                    India/Middle East
info@everestgrp.com                                                                                         india@everestgrp.com
+1-646-805-4000                                                                                             +91-124-496-1000
                                                                                                            +91-124-496-1100




            UK                                                                      Netherlands & Continental Europe
            unitedkingdom@everestgrp.com                                            benelux@everestgrp.com
            +44-870-770-0270                                                        +31-20-301-2138




www.everestgrp.com | www.everestresearchinstitute.com | www.sherpasinblueshirts.com
                                                                                                                             9
                                       Proprietary & Confidential. © 2011, Everest Global, Inc.

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Outsourcing Deal Activity - January 2011

  • 2. Trailing three-month average of outsourcing transactions Number of transactions1; Jan 2010 – Jan 2011 200 180 160 140 120 100 80 60 40 20 0 May 2010 Mar 2010 Jan 2010 Jan 2010 Jun 2010 Nov 2010 Jan 2011 Jul 2010 Aug 2010 Apr 2010 Oct 2010 Sep 2010 Dec 2010 Feb 2010 1 Includes only transaction signings that were publicly disclosed Source: Everest Research Institute Transaction Intelligence 2 Proprietary & Confidential. © 2011, Everest Global, Inc.
  • 3. Outsourcing transactions | By function and industry vertical Split of outsourcing transactions announced by function Split of outsourcing transactions1 announced by industry Number of transactions Number of transactions 100% = 112 161 173 100% = 112 161 173 Both 1% 1% Others2 13% 19% 20% 20% BPO 31% Technology 4% 37% Energy & utilities 4% Retail 4% 5% 5% Telecom 5% 2% 9% 6% Government 5% 3% Healthcare 6% 4% 6% Defense 8% 18% Travel & transport 13% 19% 81% 8% 4% ITO 68% 5% 62% Manufacturing 15% 9% 4% 8% 1% 9% BFSI1 23% 22% 12% Jan 2010 Dec 2010 Jan 2011 Jan 2010 Dec 2010 Jan 2011 1 BFSI – Banking, Financial Services, and Insurance 2 Others include conglomerates, advertising, media and entertainment, education, etc. Also includes any transactions where buyer name was not disclosed Source: Everest Research Institute Transaction Intelligence 3 Proprietary & Confidential. © 2011, Everest Global, Inc.
  • 4. Outsourcing transactions | By key buyer geography1 M-o-M change in three-month trailing average of outsourcing transactions Increased Similar Decreased Dec 2010 activity2 activity2 activity2 Jan 2011 Finland Sweden Norway Denmark Russia Canada UK Poland Netherlands Belgium Germany France Switzerland US Italy China Japan Spain Israel UAE India Brazil Outsourcing transactions Australia 81 New Zealand 54 39 44 40 23 26 27 3 North America UK Rest of Europe Others 1 Buyer geography is the buyer location or the signing regions associated with the transaction 2 Increased activity: >10%; Similar activity: (+/-)10%; Decreased activity: <(-)10 % 3 Others include Asia-Pacific, Middle East, Africa, Latin America, and deals where the signing region was not publicly disclosed Source: Everest Research Institute Transaction Intelligence 4 Proprietary & Confidential. © 2011, Everest Global, Inc.
  • 5. Key outsourcing deals signed in January 2011 Service Deal value Contract Functional Buyer Industry vertical provider (US$ million) duration scope ArcelorMittal Manufacturing CSC 600 5 years ITO Texas Health and Human Healthcare Maximus 315 5 years BPO Services Commission Fomento De Construcciones Services HP 300 7 years Both Y Contratas Societe Generale Banking CGI 300 3 years ITO Junta de Andalucia Government Telefonica 246 4 years ITO Serious Organised Crime Government Logica 244 10 years ITO Agency (SOCA) Panama Metrobus Public Travel & Transport Sonda 180 10 years ITO Transport Agence pour L Informatique Government Steria, 160 6 years ITO Financiere de lEtat Capgemini Department of Labor Government CSC 143 7 years BPO Industrial Alliance Insurance Other financial services CGI 137 10 years ITO and Financial Servic Department of Transportation Travel & Transport SGT 110 5 years ITO U.S. Citizenship and Government CSC 107 2 years ITO Immigration Services 1 Estimated deal value Source: Everest Research Institute Transaction Intelligence 5 Proprietary & Confidential. © 2011, Everest Global, Inc.
  • 6. The Transaction Intelligence offering can be accessed as a subscription to the on-line database or via a custom research request The on-line database allows users to:  Search for outsourcing transactions based upon service provider name, buyer name, scope, signing date, and other attributes  Conduct real-time analyses based on industry, geography, key functions  Generate professional, one-page summaries for each outsourcing transaction Online  Export transaction details to MS-Excel spreadsheet format database  Export MS-Excel and PowerPoint friendly editable charts Our custom research can help companies:  Analyze the market trends for a particular geography or buyer industry to validate business assumptions  Study the contract renewal trends of a specific segmentation, enabling identification of potential buyer targets Customized  Customize business development approach to transaction analysis  Perform functional deep-dive to analyze outsourcing deals and related market trends based on publicly available information of publicly announced contracts 6 Proprietary & Confidential. © 2011, Everest Global, Inc.
  • 7. Overview of the TI capability Transaction Intelligence (TI) is the largest and most comprehensive database of outsourcing transactions. TI contains information which is collected and validated from multiple secondary sources. The database structure facilitates easy queries of the information and quick analysis of the transactions. The TI database is operated by Everest Research Institute, the research arm of the Everest Group.  TI contains ~17,000 outsourcing transactions, including ITO and BPO  Over 30 data points captured for each transaction  More than 95% of the transactions are post 2000  Around 150 deals are added each month  The database is not exhaustive because it only includes transactions that are publicly available. Periodic analysis reveals that the TI database tracks approximately 30-35% of the total outsourcing market To know more about how to subscribe to Transaction Intelligence database, please write to info@everestresearchinstitute.com. 7 Proprietary & Confidential. © 2011, Everest Global, Inc.
  • 8. Appendix: Additional research references The following documents are recommended for additional insight on the topic covered in this Research Report. The recommended documents either provide additional details on the topic or complementary content that may be of interest 1. Market Vista: 2010 in Review (ERI-2011-8-R-0500); 2011. This report summarizes the key trends and developments for 2010 in the global offshoring and outsourcing market 2. Market Vista: Q4 2010 (ERI-2011-8-R-0498a); 2011. This report summarizes the key trends and developments for Q4 2010 in the global offshoring and outsourcing market 3. Transaction Renewal Analysis – January 2012 to December 2012 (ERI-2011-6-O-0511); 2011. The analysis is aimed at providing a list of transactions that are coming up for renewal. The database contains key deal parameters like names of buyer and supplier, buyer industry, functional and geographic scope of the contract, contract value, start and end dates, and contract description. The analysis is useful for pursuit teams to strategize entry into or expansion of existing relationships into buyer organizations 4. Banking, Financial Services, and Insurance (BFSI): Trends for Q4 2010 (ERI-2011-8-R-0503); 2011. This report provides BFSI industry specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions contextualized and suited to their specific industry. These reports provide deep- dive into transaction activity, captive developments, supplier market share, and key outsourcing transactions specific to the BFSI industry For more information on this and other research published by the Everest Research Institute, please contact us: Rahul Kumar, Knowledge Director: rkumar@everestgrp.com Amara Shyam Sundar, Sr. Information Specialist: samara@everestgrp.com Everest Research Institute Two Galleria Tower 13455 Noel Road, Suite 2100 Phone: +1-214-451-3110 Dallas, TX 75240 E-mail: info@everestresearchinstitute.com 8 Proprietary & Confidential. © 2011, Everest Global, Inc.
  • 9. Everest Group leads clients from insight to action Contact us for more information about our consulting, research, and industry resources. Dallas (Corporate Headquarters) Canada info@everestgrp.com canada@everestgrp.com info@everestresearchinstitute.com +1-416-865-2033 +1-214-451-3000 +1-214-451-3110 New York India/Middle East info@everestgrp.com india@everestgrp.com +1-646-805-4000 +91-124-496-1000 +91-124-496-1100 UK Netherlands & Continental Europe unitedkingdom@everestgrp.com benelux@everestgrp.com +44-870-770-0270 +31-20-301-2138 www.everestgrp.com | www.everestresearchinstitute.com | www.sherpasinblueshirts.com 9 Proprietary & Confidential. © 2011, Everest Global, Inc.