Presentation given by Elizabeth Harper from St Mungos, UK at the FEANTSA/HABITACT seminar "Tackling homelessness as a social investment for the future: Looking at the bigger picture", 12th June 2013, Amsterdam
2. Our vision is that:
• Everyone should have a decent place to
live
• Something meaningful to do
• Satisfying relationships with other people
• The good health to enjoy them
Who are St Mungo’s
3. Our services
• 1800 residents
• 850 staff
• 100+ different projects including
– Street outreach
– complex needs projects
– Semi Independent houses
– hostels
– registered care homes
4. Our interest in Outcomes
Historically
• Focus on inputs and outputs
• Lack of service accountability
• Inability to demonstrate many of the
effects of our work
– clients
– staff
5. Risks – of input output model
• Cherry Picking
• Undervalued and Under funded
services
• Delivering outputs rather than client
outcomes
6. Development
• A tailor made outcomes tool
– Sector relevant
– Incorporate learning
• Clients in partnership
• Objective
• Visually appealing
8. What have we learnt?
• Aggregated can be
useful.
• That the
measurements on
the Star have
meaning for the
ways that clients
are worked with
9. Research project
• Tailored support brings best results
• Women in mixed hostels fare worst
• Positive outcomes peak at 6 – 12
months
10. Improvement actions:
Addressing decline at 6 – 12
months
• Raised internally as a concern
• We have developed internal
pathways for clients
• Camden and others now use this
model wholesale
12. Implications for client work
• Measures link to cycle of change
• Guides staff practice
• Working at clients pace
• Client centred and personalised.