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@abc3d
                                                             #openhw




a hybrid model for
open innovation
francesco d’orazio, face, open hardware conference, london, dec4 2009
who we are


           is a mix of researchers, planners, brand strategists
          and social media experts based in London

 we are part of the international research network
what we do


we use co-creativity to enable brands to interact directly with
      consumers on and offline in real time in the UK and
 internationally to deliver a range of insight, innovation and
                   communication objectives
validation/testing         trend spotting

    Idea generation            brand insight

 observation/immersion




       activation            brand positioning

new product development




   trends community         social media strategy

idea generation community    insight community

 co-creation community
co-creation communities
who is using co-creation

                                          Global
             UK
                                                          Indonesia



                                                                        Russia
                                                   UK
  Global          South Africa, China &
                       Philippines

                                                         UK

                            China, Brazil,                    UK, Argentina, Asia,
                            France & UK                       America & Germany
                                                    UK
  France,
 Germany           UK
 & Holland
                                             UK                UK
but is it really
      all about
   bottom-up and
crowd engagement?
some reactions...
 “only works with a simple and well-defined brand”
“I don’t want 1000 ideas, I want one really good one”
      “you won’t get a collaborative process”
           “you need to have arguments”
“crowd-sourcing doesn’t lend itself to the big idea”
         “no access to strategy or insight”
       “all you get is a bunch of one-off ads”
let’s take a step
       back
what you get
+bottom-up richness
+global crowd
+diversified crowd
+wider range of talent
+cost-effective
+lots of ideas
+rich insight
+consumer-brand relationship
+peer-rating
+buzz
what’s missing
-it’s many-to-one
-not very targeted
-it’s bottom-up but still vertical
-access to insight and strategy (confidentiality)
-collaboration
-editing, building on, refining
-funneling process
-face-to-face
-strategic thinking
bottom up
   is not enough
          “the bottom-up mind
      will take us much further,
but will never take us to the end goal”
               (kevin kelly)


     Crowd-sourcing needs to be
       part of a bigger process
let’s take a look
at another approach
co-creation

     Is the act of company stakeholders
collaborating directly with selected (usually
smaller) groups of consumers to work on a
                 specific brief.

  Is about leveraging consumers’ creativity
without preempting the results of the process

Can take place on-line in communities or/and
            offline in workshops
what you get
+few-to-few-to-one
+more targeted
+bottom-up and top-down
+collaboration, editing, building on
+refinement and funneling
+online & face-to-face
+access to insight and strategy (confidentiality)
+strategic thinking

+faster process
+immersive
+robust and tailored concepts
what’s missing
        [compared to crowdsourcing]


-smaller crowd
-local
-less diversification
-fewer ideas
-more expensive than crowd-sourcing
the case for a hybrid model
      bottom-up + top-down
       crowds + individuals
group thinking + individual thinking
the hybrid model
    consumer    crowd-sourcing   co-creation
    immersion




  listen           design              prototype   evaluate




 download
 workshop
bottom-up
   consumer    crowd-sourcing   co-creation
   immersion




 listen           design              prototype   evaluate




download
workshop
                       top down
the hybrid model
    consumer    crowd-sourcing   co-creation
    immersion




  listen           design              prototype       evaluate




 download
 workshop                                              No longer
                                 iterations        a linear process
                                                       but a loop
why it works
                   The CO-
                in Co-Creation

                  Consumers
               Brand Stakeholder
                    Experts
                  Researchers
                   Planners
the core needs of a
collaborative process


+ diversity
+ relevance
+ speed
it’s all about

                            crowdsourcing

                 opening
                   up
                   and

                narrowing
  co-creation     down
...and facilitating two
types of actions


          create
          decide
...through four
mechanics

      collection
     collaboration
  individual decision
    group decision
it doesn’t happen
  spontaneously,
     magically,
   automatically,
    naturally...
and it’s a thin line
        between


empowermentand




exploitation
why do people do it?

  money
   love                building in game
                       mechanics is key



  glory
                         Collecting
                           Points
                         Feedback
                         Exchanges



    fun
                        Customization
Thanks!



         @ab3d - #openhw
francesco@facegroup.co.uk

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A Hybrid Model for Open Innovation

  • 1. @abc3d #openhw a hybrid model for open innovation francesco d’orazio, face, open hardware conference, london, dec4 2009
  • 2. who we are is a mix of researchers, planners, brand strategists and social media experts based in London we are part of the international research network
  • 3. what we do we use co-creativity to enable brands to interact directly with consumers on and offline in real time in the UK and internationally to deliver a range of insight, innovation and communication objectives
  • 4. validation/testing trend spotting Idea generation brand insight observation/immersion activation brand positioning new product development trends community social media strategy idea generation community insight community co-creation community
  • 6. who is using co-creation Global UK Indonesia Russia UK Global South Africa, China & Philippines UK China, Brazil, UK, Argentina, Asia, France & UK America & Germany UK France, Germany UK & Holland UK UK
  • 7.
  • 8. but is it really all about bottom-up and crowd engagement?
  • 9. some reactions... “only works with a simple and well-defined brand” “I don’t want 1000 ideas, I want one really good one” “you won’t get a collaborative process” “you need to have arguments” “crowd-sourcing doesn’t lend itself to the big idea” “no access to strategy or insight” “all you get is a bunch of one-off ads”
  • 10. let’s take a step back
  • 11.
  • 12. what you get +bottom-up richness +global crowd +diversified crowd +wider range of talent +cost-effective +lots of ideas +rich insight +consumer-brand relationship +peer-rating +buzz
  • 13. what’s missing -it’s many-to-one -not very targeted -it’s bottom-up but still vertical -access to insight and strategy (confidentiality) -collaboration -editing, building on, refining -funneling process -face-to-face -strategic thinking
  • 14. bottom up is not enough “the bottom-up mind will take us much further, but will never take us to the end goal” (kevin kelly) Crowd-sourcing needs to be part of a bigger process
  • 15. let’s take a look at another approach
  • 16. co-creation Is the act of company stakeholders collaborating directly with selected (usually smaller) groups of consumers to work on a specific brief. Is about leveraging consumers’ creativity without preempting the results of the process Can take place on-line in communities or/and offline in workshops
  • 17. what you get +few-to-few-to-one +more targeted +bottom-up and top-down +collaboration, editing, building on +refinement and funneling +online & face-to-face +access to insight and strategy (confidentiality) +strategic thinking +faster process +immersive +robust and tailored concepts
  • 18. what’s missing [compared to crowdsourcing] -smaller crowd -local -less diversification -fewer ideas -more expensive than crowd-sourcing
  • 19. the case for a hybrid model bottom-up + top-down crowds + individuals group thinking + individual thinking
  • 20. the hybrid model consumer crowd-sourcing co-creation immersion listen design prototype evaluate download workshop
  • 21. bottom-up consumer crowd-sourcing co-creation immersion listen design prototype evaluate download workshop top down
  • 22. the hybrid model consumer crowd-sourcing co-creation immersion listen design prototype evaluate download workshop No longer iterations a linear process but a loop
  • 23. why it works The CO- in Co-Creation Consumers Brand Stakeholder Experts Researchers Planners
  • 24. the core needs of a collaborative process + diversity + relevance + speed
  • 25. it’s all about crowdsourcing opening up and narrowing co-creation down
  • 26. ...and facilitating two types of actions create decide
  • 27. ...through four mechanics collection collaboration individual decision group decision
  • 28. it doesn’t happen spontaneously, magically, automatically, naturally...
  • 29. and it’s a thin line between empowermentand exploitation
  • 30. why do people do it? money love building in game mechanics is key glory Collecting Points Feedback Exchanges fun Customization
  • 31.
  • 32. Thanks! @ab3d - #openhw francesco@facegroup.co.uk