1. Faith A. Shaffer
17231 Blackhawk Blvd., Apt 614, Friendswood, TX 77546
faithshaffer@rocketmail.com  Cell: (979) 417-6799
Good afternoon,
I have a wide base of experience, leaving me interested in several different types of positions -
Office Manager, Project Assistant, Software Testing, Training, IT Support, or Safety Manager.
I am a detail oriented, efficient professional with over 15 years of experience providing customer
support with short turn-around times. The most rewarding position of my career was as Office
Manager at an engineering firm. I was hired for the position of ‘Project Assistant’; however, as
my strengths were discovered, I was given the ‘Assistant to the VP’ position, followed by the
position of ‘Office Manager’ and then ‘First-Line Computer support Technician’. These positions
were held concurrently making this the most all-encompassing position I have held. My Office
Manager position included accounts payable, accounts receivable, office budget balancing, and
payroll for the office (which was then forwarded to main office for completion and printing). The
variety of duties and responsibilities of the positions made this the most exciting job I have held
as of yet and perfected my multi-tasking skills.
During my career, I have been responsible for many other duties in addition to Office
Management. This has allowed me to gain experience in many varied skills. A large part of my
experience lies in the IT field. Some of the skills acquired while in IT include: familiarity with
help desk software, remote technical support, software/ hardware testing and troubleshooting,
and developing training documentation. I have over 10 years experience supporting PCs with
Microsoft Windows and Windows Server software. Furthermore, I am a quick study and will
pick up additional required knowledge in a short amount of time.
As you can see from my repeated periods of employment with Kelly Services (an employment
agency), I am a valued asset worth rehiring.
You may reach me at anytime on my cell phone (979-417-6799) or by email
(faithshaffer@rocketmail.com). I am currently unemployed, and available to start immediately. I
anxiously look forward to hearing from you and having the opportunity to discuss what we have
to offer one another.
Sincerely,
Faith Shaffer

2. Faith A. Shaffer
17231 Blackhawk Blvd., Apt 614, Friendswood, TX 77546
faithshaffer@rocketmail.com  Cell: (979) 417-6799
Skills
Specific:
 IBM PC or compatible computer /
microcomputer
 Software / hardware troubleshooting and
maintenance (PC and network)
 Writing Training Documentation and Courses
 Employee training and development
 Web design – HTML; some DHTML,
Javascript and Flash
 Network maintenance, installation and
administration
 Internet configuration
General:
 Very strong in customer service
 Document imaging systems
 Office Management
 Support via telephone / email / helpdesk
(quick turnaround)
 Advanced adminstrative skills
 Office machines (fax, copiers, etc.)
 Data entry, Ten key by touch
 Payroll, Accounts Payable/Receivable
 Mail distribution
 Inventory Management
 Sales and Marketing
Employment
BACK-OFFICE SUPPORT/PROJECT ASSISTANT EMPLOYED 10/13 –6/15
CAMS Trident / Office Team Baytown, Texas
BACK-OFFICE SUPPORT: Monthly expenses; BD support (document creation / marketing); Maintain inventory of
office supplies; Building, equipment, vehicle maintenance and repair coordination; Personnel management;
New employee setup and orientation; Meeting setup/coordination; Answer phones; Greet visitors; Filing
PROJECT ASSISTANT: Engineering report preparation; Scanning drawings; Deliveries to clients/vendors; Specific
cost tracking reports for “hot” jobs; Other project work as needed;
SAFETY ADMINISTRATOR: Scheduling / tracking safety education; Maintain compliance sites (ISNetworld, NCMS,
etc.); Prepares and trains on safety topic for monthly meeting; maintain inventory of all safety supplies
COMPUTER SUPPORT: First contact for computer support; Coordinate with main branch IT for major issues;
Employee training on Microsoft Office and other software
PROCESS CONTROL SUPPORT TECHNICIAN EMPLOYED 5/08 –03/09
Kelly Services at Dow Chemical Freeport, Texas
PROCESS CONTROL SUPPORT: Hardware support for the MOD5 systems used to run the plants, including yearly
battery tests; Drawing creation & updates in Aspen, AutoCAD and Operator Station; Inventory and
procurement; Install and support plotters for printing large scale plant graphics.
PC/SERVER SUPPORT: Assist employees with various software and hardware on laptop and desktop PCs;
Maintain inventory of non-Dow workstations, equipment and supplies; Server backups as needed; Network
printer support.
INTRANET PROGRAMMING & DEVELOPMENT: Create, update and support department’s Dow Intranet presence;
Coordinate with on-site/off-site content teams and upper management

3. Faith A. Shaffer
17231 Blackhawk Blvd., Apt 614, Friendswood, TX 77546
faithshaffer@rocketmail.com  Cell: (979) 417-6799
Employment (cont’d)
OFFICE MANAGER/PROJECT ASSISTANT EMPLOYED 9/05 –10/07
Testengeer, Inc. Freeport, Texas
OFFICE MANAGEMENT: Maintain inventory of office supplies; Building, equipment, vehicle maintenance and
repair coordination; Prepare expense reports and requisitions; Personnel management; New employee setup
and orientation; Meeting setup/coordination; Coordinate payroll with main office; Maintain phone system;
Answer phones; Greet visitors; Filing
PROJECT ASSISTANT: New project setup (electronic and paper); Document/spreadsheet preparation; Scanning
drawings; Developing safety courses; Training of trainers, employees and clients; Deliveries to clients/vendors;
Package preparation; Copies; Specific cost tracking reports for “hot” jobs; Client relations (lunches, client
function planning/setup); Other project work as needed;
SOFTWARE SUPPORT: Daily server backup; First contact for computer support; Coordinate with main branch IT
for major issues; Employee training on Microsoft Office and other software
BUSINESS DEVELOPMENT EMPLOYED 5/04 –9/05
Frontline Data Solutions, Inc. Lake Jackson, Texas
SALES: Develop existing customers; Contact and establish new client base; Provide demonstrations of all
FLDS software; Develop and implement marketing strategies; Inventory maintenance for office
SOFTWARE SUPPORT: Primary support technician for all clients on all FLDS software; Training of clients and
client trainers on FLDS software; Coordinate installations/upgrades with clients and FLDS team; Create and
maintain the Help Manuals for all FLDS software; Create courses for inclusion in OSHA training software;
Daily client server checks; Intensive communication between FLDS team and current and/or prospective
clients; Use of enhanced organizational skills to collaborate all facets of my position
DESKTOP SUPPORT EMPLOYED 10/03 – 12/03
Kelly Technical Services (on temporary assignment at Dow Chemical) Freeport, Texas
Installation/setup of new computers; Installation/setup of all old peripherals and software onto new computers;
Training users on new operating system/computers; Create training procedures; Work with team and
supervisors to get installations coordinated properly and efficiently
DESKTOP SUPPORT EMPLOYED 02/01 – 02/03
Kelly Technical Services (on assignment at Dow Chemical) Freeport, Texas
Software / hardware support: Phone and hands-on for ~200 computers; Inventory control and maintenance;
Procurement, delivery and setup of new systems and devices; Prepare training materials; Training of trainers
and end users; Computer setup; Web programming
Education
COMPUTER & MANAGEMENT COURSES
Brazosport College Lake Jackson, Texas
HIGH SCHOOL DIPLOMA
Sweeny High School Sweeny, Texas
Graduated 3rd in class; general studies.