SlideShare a Scribd company logo

Process Mapping For Systems Improvement

•Download as PPT, PDF•
•
Mitchell Manning Sr.
Mitchell Manning Sr.

A guide for process mapping from tasks level to system level for continuous improvement.

Business
1 of 73
For Systems Improvement Process Mapping: Adapted by Mitchell W. Manning from the work of the Process Mapping Training Team at GlaxoWellcome 1995-1997
Process Mapping ,[object Object],[object Object]
[object Object],Continuous Improvement
Objectives ,[object Object],[object Object],[object Object]
Process Definitions ,[object Object],[object Object],[object Object]
Types of Customers ,[object Object],[object Object]
Mapping Levels ,[object Object],[object Object],[object Object],[object Object]
Level 1: System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Level 2: Primary Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Level 3: Function ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Level 4: Task ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Define the Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Steps ,[object Object],Take out trash Wash dishes Sweep floor
Sweep floor Take out trash Wash dishes Put Steps in Sequence
[object Object],[object Object],[object Object],[object Object],[object Object],Mapping Inputs and Outputs
Wash dishes Hot water Soap Sponge Broom Bag/can Inputs Process Kitchen cleaned Output Sweep floor Take out trash Map of a of Primary Process
Parallel Process ,[object Object],[object Object],[object Object]
Clear table Map of a of Parallel Process Wash dishes Stack dishes Refrigerate leftovers Sweep floor Take out trash Dry dishes
Parallel Process ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Mapping Guidelines
Steps in the Mapping Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in the Mapping Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Steps in the Mapping Process
[object Object],[object Object],Steps in the Mapping Process
[object Object],[object Object],Steps in the Mapping Process
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Steps in the Mapping Process (Boundary step)
[object Object],[object Object],[object Object],Steps in the Mapping Process
Characteristics of a Truly Useful Map ,[object Object],[object Object],[object Object],[object Object]
Alternative Path ,[object Object],[object Object],[object Object],?
Decision Diamond ,[object Object],[object Object],[object Object],[object Object],[object Object],?
Pick up son from baseball practice? Drive to playground Drive home no yes Alternative Paths
Decision Diamond ,[object Object],[object Object]
Three-Step Process ,[object Object],[object Object],[object Object]
Get out of car ? Sometimes Task Get out of car Self- service pump? yes
Get out of car Self- service pump? yes no Give order to attendant Alternative Paths
Multiple Response Paths
Multiple Decisions
Decision Questions ,[object Object],[object Object],[object Object],?
Inspection Point ,[object Object],[object Object],[object Object]
Rework Loop ,[object Object],[object Object],[object Object]
Rework Loop ,[object Object],[object Object],no yes Inspect Pass? Correct
Do-Over Loop ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do-Over Loop Do (Re-do) no yes Inspect Pass? Next step Do (Re-do)
Inspection Points ,[object Object],[object Object],[object Object]
Eliminate or Minimize Non-Value-Added Steps ,[object Object],[object Object]
Value-Added Step ,[object Object],[object Object],[object Object]
Customer Requirements ,[object Object],[object Object]
[object Object],[object Object],[object Object],Eliminate or Minimize Non-Value-Added Steps
Develop and Apply Standards ,[object Object],[object Object]
Process Standard ,[object Object],[object Object]
Develop and Apply Standards ,[object Object],[object Object],[object Object],[object Object]
Move Inspection Points Forward ,[object Object],[object Object]
Eliminate the Need for Inspection Points ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PDCA
Chart and Evaluate Inputs and Suppliers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Cycle Time ,[object Object],[object Object],[object Object]
Theoretical Cycle Time ,[object Object],[object Object],[object Object],[object Object]
Cycle-Time Studies ,[object Object]
[object Object],[object Object],[object Object],[object Object],Conduct a Cycle-Time Study PDCA
Move Steps into Another Process ,[object Object],[object Object],[object Object]
Design a Parallel Process ,[object Object],[object Object]
Clear table Wash dishes Stack dishes Refrigerate leftovers Sweep floor Take out trash Dry dishes Design a Parallel Process
[object Object],[object Object],[object Object],Design a Parallel Process
Automate or Mechanize Steps ,[object Object],[object Object],[object Object],[object Object]
Sub-process Level 3 Function ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Mapping Sub-processes
[object Object],[object Object],Get Feedback on Map
Process Mapping Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process Mapping Guidelines for Teams ,[object Object],[object Object],[object Object]
Process Mapping Symbols ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Process Mapping Symbols continued
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process Mapping Colors
Summary ,[object Object],[object Object],[object Object]

Recommended

Process mapping
Process mappingProcess mapping
Process mappingPaulo Ramos
 
Simple Process Mapping Techniques
Simple Process Mapping TechniquesSimple Process Mapping Techniques
Simple Process Mapping TechniquesStephen Deas
 
090 Process Mapping
090 Process Mapping090 Process Mapping
090 Process MappingDr Fereidoun Dejahang
 
Process Mapping
Process MappingProcess Mapping
Process MappingAnand Subramaniam
 
PROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMS
PROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMSPROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMS
PROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMSHriday Bora
 
Process Mapping
Process MappingProcess Mapping
Process MappingDriscoll Organizational Solutions, LLC
 
Lean transformation
Lean transformationLean transformation
Lean transformationAnand Subramaniam
 
Process mapping
Process mappingProcess mapping
Process mappingMauro Calcano
 

Recommended

Process mapping
Process mappingProcess mapping
Process mappingPaulo Ramos
 
Simple Process Mapping Techniques
Simple Process Mapping TechniquesSimple Process Mapping Techniques
Simple Process Mapping TechniquesStephen Deas
 
090 Process Mapping
090 Process Mapping090 Process Mapping
090 Process MappingDr Fereidoun Dejahang
 
Process Mapping
Process MappingProcess Mapping
Process MappingAnand Subramaniam
 
PROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMS
PROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMSPROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMS
PROCESS MAPPING AND PROCESS RECONSTRUCTIONS & DIAGRAMSHriday Bora
 
Process Mapping
Process MappingProcess Mapping
Process MappingDriscoll Organizational Solutions, LLC
 
Lean transformation
Lean transformationLean transformation
Lean transformationAnand Subramaniam
 
Process mapping
Process mappingProcess mapping
Process mappingMauro Calcano
 
Process mapping with flowcharts
Process mapping with flowchartsProcess mapping with flowcharts
Process mapping with flowchartsSteven Bonacorsi
 
Kaizen
KaizenKaizen
KaizenAniketSJadhav
 
UCSD Class: Lean Office
UCSD Class: Lean OfficeUCSD Class: Lean Office
UCSD Class: Lean OfficeTKMG, Inc.
 
Business process mapping
Business process mappingBusiness process mapping
Business process mappingYulian Anindito Widiatmoko
 
7 qc tools
7 qc tools7 qc tools
7 qc toolsRomelie Escano
 
Dmaic
DmaicDmaic
Dmaicscottri
 
Business process mapping
Business process mappingBusiness process mapping
Business process mappingNiyati Mehta
 
Standard work
Standard workStandard work
Standard workJerry Linnins
 
Business process mapping
Business process mappingBusiness process mapping
Business process mappingDAVIS THOMAS
 
Process Improvement
Process ImprovementProcess Improvement
Process ImprovementUW Madison
 
Operational Excellence Defined: Is Right For You?
Operational Excellence Defined: Is Right For You?Operational Excellence Defined: Is Right For You?
Operational Excellence Defined: Is Right For You?Juran Global
 
Brown-paper process mapping in a workshop
Brown-paper process mapping in a workshop Brown-paper process mapping in a workshop
Brown-paper process mapping in a workshop 1STOUTSOURCE LTD
 
How to Introduce Operational Excellence in your Organisation?
How to Introduce Operational Excellence in your Organisation?How to Introduce Operational Excellence in your Organisation?
How to Introduce Operational Excellence in your Organisation?Tina Arora
 
Process Mapping
Process MappingProcess Mapping
Process MappingMuhamad Sugian Nor
 
Value Stream Mapping in Non-Manufacturing Environments
Value Stream Mapping in Non-Manufacturing EnvironmentsValue Stream Mapping in Non-Manufacturing Environments
Value Stream Mapping in Non-Manufacturing EnvironmentsTKMG, Inc.
 
Metrics-Based Process Mapping: Part 1 of 3
Metrics-Based Process Mapping: Part 1 of 3Metrics-Based Process Mapping: Part 1 of 3
Metrics-Based Process Mapping: Part 1 of 3TKMG, Inc.
 
Value stream mapping for non manufacturing environments
Value stream mapping for non manufacturing environmentsValue stream mapping for non manufacturing environments
Value stream mapping for non manufacturing environmentsAssociation for Manufacturing Excellence
 
Lean Fundamentals Overview Webinar
Lean Fundamentals Overview WebinarLean Fundamentals Overview Webinar
Lean Fundamentals Overview WebinarMichael E. Parker
 
WEBINAR: Introduction to Value Stream Mapping
WEBINAR: Introduction to Value Stream MappingWEBINAR: Introduction to Value Stream Mapping
WEBINAR: Introduction to Value Stream MappingGoLeanSixSigma.com
 
Qc 7 tools
Qc 7 toolsQc 7 tools
Qc 7 toolsBenardus Simangunsong
 
Process improvement techniques
Process improvement techniquesProcess improvement techniques
Process improvement techniquesHakeem-Ur- Rehman
 
All process maps 18 blueprints all process-maps
All process maps 18 blueprints all process-mapsAll process maps 18 blueprints all process-maps
All process maps 18 blueprints all process-mapsLidnaaidnilas
 

More Related Content

What's hot

Process mapping with flowcharts
Process mapping with flowchartsProcess mapping with flowcharts
Process mapping with flowchartsSteven Bonacorsi
 
UCSD Class: Lean Office
UCSD Class: Lean OfficeUCSD Class: Lean Office
UCSD Class: Lean OfficeTKMG, Inc.
 
Business process mapping
Business process mappingBusiness process mapping
Business process mappingNiyati Mehta
 
Business process mapping
Business process mappingBusiness process mapping
Business process mappingDAVIS THOMAS
 
Process Improvement
Process ImprovementProcess Improvement
Process ImprovementUW Madison
 
Operational Excellence Defined: Is Right For You?
Operational Excellence Defined: Is Right For You?Operational Excellence Defined: Is Right For You?
Operational Excellence Defined: Is Right For You?Juran Global
 
Brown-paper process mapping in a workshop
Brown-paper process mapping in a workshop Brown-paper process mapping in a workshop
Brown-paper process mapping in a workshop 1STOUTSOURCE LTD
 
How to Introduce Operational Excellence in your Organisation?
How to Introduce Operational Excellence in your Organisation?How to Introduce Operational Excellence in your Organisation?
How to Introduce Operational Excellence in your Organisation?Tina Arora
 
Value Stream Mapping in Non-Manufacturing Environments
Value Stream Mapping in Non-Manufacturing EnvironmentsValue Stream Mapping in Non-Manufacturing Environments
Value Stream Mapping in Non-Manufacturing EnvironmentsTKMG, Inc.
 
Metrics-Based Process Mapping: Part 1 of 3
Metrics-Based Process Mapping: Part 1 of 3Metrics-Based Process Mapping: Part 1 of 3
Metrics-Based Process Mapping: Part 1 of 3TKMG, Inc.
 
Lean Fundamentals Overview Webinar
Lean Fundamentals Overview WebinarLean Fundamentals Overview Webinar
Lean Fundamentals Overview WebinarMichael E. Parker
 
WEBINAR: Introduction to Value Stream Mapping
WEBINAR: Introduction to Value Stream MappingWEBINAR: Introduction to Value Stream Mapping
WEBINAR: Introduction to Value Stream MappingGoLeanSixSigma.com
 

What's hot (20)

Process mapping with flowcharts
Process mapping with flowchartsProcess mapping with flowcharts
Process mapping with flowcharts
 
Kaizen
KaizenKaizen
Kaizen
 
UCSD Class: Lean Office
UCSD Class: Lean OfficeUCSD Class: Lean Office
UCSD Class: Lean Office
 
Business process mapping
Business process mappingBusiness process mapping
Business process mapping
 
7 qc tools
7 qc tools7 qc tools
7 qc tools
 
Dmaic
DmaicDmaic
Dmaic
 
Business process mapping
Business process mappingBusiness process mapping
Business process mapping
 
Standard work
Standard workStandard work
Standard work
 
Business process mapping
Business process mappingBusiness process mapping
Business process mapping
 
Process Improvement
Process ImprovementProcess Improvement
Process Improvement
 
Operational Excellence Defined: Is Right For You?
Operational Excellence Defined: Is Right For You?Operational Excellence Defined: Is Right For You?
Operational Excellence Defined: Is Right For You?
 
Brown-paper process mapping in a workshop
Brown-paper process mapping in a workshop Brown-paper process mapping in a workshop
Brown-paper process mapping in a workshop
 
How to Introduce Operational Excellence in your Organisation?
How to Introduce Operational Excellence in your Organisation?How to Introduce Operational Excellence in your Organisation?
How to Introduce Operational Excellence in your Organisation?
 
Process Mapping
Process MappingProcess Mapping
Process Mapping
 
Value Stream Mapping in Non-Manufacturing Environments
Value Stream Mapping in Non-Manufacturing EnvironmentsValue Stream Mapping in Non-Manufacturing Environments
Value Stream Mapping in Non-Manufacturing Environments
 
Metrics-Based Process Mapping: Part 1 of 3
Metrics-Based Process Mapping: Part 1 of 3Metrics-Based Process Mapping: Part 1 of 3
Metrics-Based Process Mapping: Part 1 of 3
 
Value stream mapping for non manufacturing environments
Value stream mapping for non manufacturing environmentsValue stream mapping for non manufacturing environments
Value stream mapping for non manufacturing environments
 
Lean Fundamentals Overview Webinar
Lean Fundamentals Overview WebinarLean Fundamentals Overview Webinar
Lean Fundamentals Overview Webinar
 
WEBINAR: Introduction to Value Stream Mapping
WEBINAR: Introduction to Value Stream MappingWEBINAR: Introduction to Value Stream Mapping
WEBINAR: Introduction to Value Stream Mapping
 
Qc 7 tools
Qc 7 toolsQc 7 tools
Qc 7 tools
 

Viewers also liked

Process improvement techniques
Process improvement techniquesProcess improvement techniques
Process improvement techniquesHakeem-Ur- Rehman
 
All process maps 18 blueprints all process-maps
All process maps 18 blueprints all process-mapsAll process maps 18 blueprints all process-maps
All process maps 18 blueprints all process-mapsLidnaaidnilas
 
Introduction to Process Improvement & Software Quality Assurance
Introduction to Process Improvement & Software Quality AssuranceIntroduction to Process Improvement & Software Quality Assurance
Introduction to Process Improvement & Software Quality AssuranceAriful Haque
 
Software Process Improvement
Software Process ImprovementSoftware Process Improvement
Software Process ImprovementBilal Shah
 
Value Stream Mapping Process
Value Stream Mapping ProcessValue Stream Mapping Process
Value Stream Mapping ProcessAnand Subramaniam
 
How to identify & recruit candidates for the ibm select program
How to identify & recruit candidates for the ibm select programHow to identify & recruit candidates for the ibm select program
How to identify & recruit candidates for the ibm select programSusan Emerick
 
Process Documentation
Process DocumentationProcess Documentation
Process DocumentationJobaq
 
R fowler resume
R fowler resumeR fowler resume
R fowler resumeRon Fowler
 
User guide - Value stream mapping simulation application part 1 (push principle)
User guide - Value stream mapping simulation application part 1 (push principle)User guide - Value stream mapping simulation application part 1 (push principle)
User guide - Value stream mapping simulation application part 1 (push principle)SIMANDO
 
Operationalization of Lean thinking through Value Stream Mapping with Simulat...
Operationalization of Lean thinking through Value Stream Mapping with Simulat...Operationalization of Lean thinking through Value Stream Mapping with Simulat...
Operationalization of Lean thinking through Value Stream Mapping with Simulat...Letizia Jaccheri
 
Being Agile with Any Process Template in TFS 2012
Being Agile with Any Process Template in TFS 2012Being Agile with Any Process Template in TFS 2012
Being Agile with Any Process Template in TFS 2012Angela Dugan
 
Five Phase Lean Approach
Five Phase Lean ApproachFive Phase Lean Approach
Five Phase Lean Approachahmad bassiouny
 
DocuTrack Datasheet
DocuTrack DatasheetDocuTrack Datasheet
DocuTrack Datasheetmcdonald347
 
A New Problem Solving Method
A New Problem Solving MethodA New Problem Solving Method
A New Problem Solving MethodThomas Teepe
 
Journey of a letter
Journey of a letterJourney of a letter
Journey of a lettertanjeevbhs
 

Viewers also liked (18)

Process improvement techniques
Process improvement techniquesProcess improvement techniques
Process improvement techniques
 
All process maps 18 blueprints all process-maps
All process maps 18 blueprints all process-mapsAll process maps 18 blueprints all process-maps
All process maps 18 blueprints all process-maps
 
Introduction to Process Improvement & Software Quality Assurance
Introduction to Process Improvement & Software Quality AssuranceIntroduction to Process Improvement & Software Quality Assurance
Introduction to Process Improvement & Software Quality Assurance
 
Software Process Improvement
Software Process ImprovementSoftware Process Improvement
Software Process Improvement
 
Value Stream Mapping Process
Value Stream Mapping ProcessValue Stream Mapping Process
Value Stream Mapping Process
 
How to identify & recruit candidates for the ibm select program
How to identify & recruit candidates for the ibm select programHow to identify & recruit candidates for the ibm select program
How to identify & recruit candidates for the ibm select program
 
Process Documentation
Process DocumentationProcess Documentation
Process Documentation
 
R fowler resume
R fowler resumeR fowler resume
R fowler resume
 
User guide - Value stream mapping simulation application part 1 (push principle)
User guide - Value stream mapping simulation application part 1 (push principle)User guide - Value stream mapping simulation application part 1 (push principle)
User guide - Value stream mapping simulation application part 1 (push principle)
 
Operationalization of Lean thinking through Value Stream Mapping with Simulat...
Operationalization of Lean thinking through Value Stream Mapping with Simulat...Operationalization of Lean thinking through Value Stream Mapping with Simulat...
Operationalization of Lean thinking through Value Stream Mapping with Simulat...
 
Being Agile with Any Process Template in TFS 2012
Being Agile with Any Process Template in TFS 2012Being Agile with Any Process Template in TFS 2012
Being Agile with Any Process Template in TFS 2012
 
Five Phase Lean Approach
Five Phase Lean ApproachFive Phase Lean Approach
Five Phase Lean Approach
 
Casino online system arplc
Casino online system arplcCasino online system arplc
Casino online system arplc
 
FSG Systems Tools Matrix
FSG Systems Tools MatrixFSG Systems Tools Matrix
FSG Systems Tools Matrix
 
DocuTrack Datasheet
DocuTrack DatasheetDocuTrack Datasheet
DocuTrack Datasheet
 
A New Problem Solving Method
A New Problem Solving MethodA New Problem Solving Method
A New Problem Solving Method
 
5 Steps to implementing Lean
5 Steps to implementing Lean5 Steps to implementing Lean
5 Steps to implementing Lean
 
Journey of a letter
Journey of a letterJourney of a letter
Journey of a letter
 

Similar to Process Mapping For Systems Improvement

6 sigma-process-mapping-1233778357447980-3
6 sigma-process-mapping-1233778357447980-36 sigma-process-mapping-1233778357447980-3
6 sigma-process-mapping-1233778357447980-3jseets
 
2011 business process management
2011 business process management2011 business process management
2011 business process managementAreté Partners
 
fy11_sh-22316-11_1-3_ProcessingMapping.pptx
fy11_sh-22316-11_1-3_ProcessingMapping.pptxfy11_sh-22316-11_1-3_ProcessingMapping.pptx
fy11_sh-22316-11_1-3_ProcessingMapping.pptxMarcosMaumesso
 
Flow chart
Flow chart Flow chart
Flow chart temp84a
 
Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...
Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...
Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...Jim Johnson
 
Map Your Job! Core Instructions Slides
Map Your Job! Core Instructions SlidesMap Your Job! Core Instructions Slides
Map Your Job! Core Instructions SlidesJim Johnson
 
The Three Essential Process Layers - New York Business Process Professionals ...
The Three Essential Process Layers - New York Business Process Professionals ...The Three Essential Process Layers - New York Business Process Professionals ...
The Three Essential Process Layers - New York Business Process Professionals ...Samuel Chin, PMP, CSM
 
BUSINESS PROCESS ANALYSIS
BUSINESS PROCESS ANALYSISBUSINESS PROCESS ANALYSIS
BUSINESS PROCESS ANALYSISAjeng Savitri
 
The Complete Lean Enterprise
The Complete Lean EnterpriseThe Complete Lean Enterprise
The Complete Lean EnterpriseYucika Kalvari
 
Map That Job! Core Training Slides
Map That Job! Core Training SlidesMap That Job! Core Training Slides
Map That Job! Core Training SlidesJim Johnson
 
QM-029-Six Sigma Overview
QM-029-Six Sigma OverviewQM-029-Six Sigma Overview
QM-029-Six Sigma Overviewhandbook
 
Process Mapping For Modernization
Process Mapping For ModernizationProcess Mapping For Modernization
Process Mapping For ModernizationPeter Stinson
 
Process Mapping For Modernization (Updated 10/20/2008)
Process Mapping For Modernization (Updated 10/20/2008)Process Mapping For Modernization (Updated 10/20/2008)
Process Mapping For Modernization (Updated 10/20/2008)Peter Stinson
 
Process excellance
Process excellanceProcess excellance
Process excellanceRDeducation
 
Value Stream Mapping in Anatomic Pathology
Value Stream Mapping in Anatomic PathologyValue Stream Mapping in Anatomic Pathology
Value Stream Mapping in Anatomic Pathologyguest389e15
 
Froehling Value Stream Mapping G2 2008 Final Version
Froehling Value Stream Mapping G2 2008 Final VersionFroehling Value Stream Mapping G2 2008 Final Version
Froehling Value Stream Mapping G2 2008 Final Versionhfroehling1
 

Similar to Process Mapping For Systems Improvement (20)

Yb wave 2
Yb wave 2Yb wave 2
Yb wave 2
 
6 sigma-process-mapping-1233778357447980-3
6 sigma-process-mapping-1233778357447980-36 sigma-process-mapping-1233778357447980-3
6 sigma-process-mapping-1233778357447980-3
 
2011 business process management
2011 business process management2011 business process management
2011 business process management
 
fy11_sh-22316-11_1-3_ProcessingMapping.pptx
fy11_sh-22316-11_1-3_ProcessingMapping.pptxfy11_sh-22316-11_1-3_ProcessingMapping.pptx
fy11_sh-22316-11_1-3_ProcessingMapping.pptx
 
Flow chart
Flow chart Flow chart
Flow chart
 
Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...
Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...
Map That Job! Core Training Slides NEWER (AND BETTER) VERSION at howtomapyou...
 
Map Your Job! Core Instructions Slides
Map Your Job! Core Instructions SlidesMap Your Job! Core Instructions Slides
Map Your Job! Core Instructions Slides
 
Seven Quality Tools.pptx
Seven Quality Tools.pptxSeven Quality Tools.pptx
Seven Quality Tools.pptx
 
The Three Essential Process Layers - New York Business Process Professionals ...
The Three Essential Process Layers - New York Business Process Professionals ...The Three Essential Process Layers - New York Business Process Professionals ...
The Three Essential Process Layers - New York Business Process Professionals ...
 
BUSINESS PROCESS ANALYSIS
BUSINESS PROCESS ANALYSISBUSINESS PROCESS ANALYSIS
BUSINESS PROCESS ANALYSIS
 
The Complete Lean Enterprise
The Complete Lean EnterpriseThe Complete Lean Enterprise
The Complete Lean Enterprise
 
Map That Job! Core Training Slides
Map That Job! Core Training SlidesMap That Job! Core Training Slides
Map That Job! Core Training Slides
 
QM-029-Six Sigma Overview
QM-029-Six Sigma OverviewQM-029-Six Sigma Overview
QM-029-Six Sigma Overview
 
Process Flow Mapping
Process Flow MappingProcess Flow Mapping
Process Flow Mapping
 
Process Mapping For Modernization
Process Mapping For ModernizationProcess Mapping For Modernization
Process Mapping For Modernization
 
Process Mapping For Modernization (Updated 10/20/2008)
Process Mapping For Modernization (Updated 10/20/2008)Process Mapping For Modernization (Updated 10/20/2008)
Process Mapping For Modernization (Updated 10/20/2008)
 
Process excellance
Process excellanceProcess excellance
Process excellance
 
Process excellance
Process excellanceProcess excellance
Process excellance
 
Value Stream Mapping in Anatomic Pathology
Value Stream Mapping in Anatomic PathologyValue Stream Mapping in Anatomic Pathology
Value Stream Mapping in Anatomic Pathology
 
Froehling Value Stream Mapping G2 2008 Final Version
Froehling Value Stream Mapping G2 2008 Final VersionFroehling Value Stream Mapping G2 2008 Final Version
Froehling Value Stream Mapping G2 2008 Final Version
 

More from Mitchell Manning Sr.

Life Coaching Sessions: 2016 at first baptist church robersonville nc
Life Coaching Sessions: 2016 at first baptist church robersonville ncLife Coaching Sessions: 2016 at first baptist church robersonville nc
Life Coaching Sessions: 2016 at first baptist church robersonville ncMitchell Manning Sr.
 
Train the Trainer for FDA Regulated Industries
Train the Trainer for FDA Regulated IndustriesTrain the Trainer for FDA Regulated Industries
Train the Trainer for FDA Regulated IndustriesMitchell Manning Sr.
 
The projectmanagementbasicsworkbook
The projectmanagementbasicsworkbookThe projectmanagementbasicsworkbook
The projectmanagementbasicsworkbookMitchell Manning Sr.
 
The projectmanagementbasicsworkshop
The projectmanagementbasicsworkshopThe projectmanagementbasicsworkshop
The projectmanagementbasicsworkshopMitchell Manning Sr.
 
What To Say to Build Relationships
What To Say to Build RelationshipsWhat To Say to Build Relationships
What To Say to Build RelationshipsMitchell Manning Sr.
 
Quality Systems Investigation Technique
Quality Systems Investigation TechniqueQuality Systems Investigation Technique
Quality Systems Investigation TechniqueMitchell Manning Sr.
 
Training and Performance Management Guide
Training and Performance Management GuideTraining and Performance Management Guide
Training and Performance Management GuideMitchell Manning Sr.
 
Time Management: for establishing and controlling your priorities
Time Management: for establishing and controlling your prioritiesTime Management: for establishing and controlling your priorities
Time Management: for establishing and controlling your prioritiesMitchell Manning Sr.
 
Empowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balanceEmpowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balanceMitchell Manning Sr.
 
Empowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balanceEmpowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balanceMitchell Manning Sr.
 

More from Mitchell Manning Sr. (20)

Life Coaching Sessions: 2016 at first baptist church robersonville nc
Life Coaching Sessions: 2016 at first baptist church robersonville ncLife Coaching Sessions: 2016 at first baptist church robersonville nc
Life Coaching Sessions: 2016 at first baptist church robersonville nc
 
2015 world leading life coaches
2015 world leading life coaches2015 world leading life coaches
2015 world leading life coaches
 
Train the Trainer for FDA Regulated Industries
Train the Trainer for FDA Regulated IndustriesTrain the Trainer for FDA Regulated Industries
Train the Trainer for FDA Regulated Industries
 
Why Leaders Fail
Why Leaders FailWhy Leaders Fail
Why Leaders Fail
 
Decision Analysis
Decision AnalysisDecision Analysis
Decision Analysis
 
Learning to Lead
Learning to LeadLearning to Lead
Learning to Lead
 
The projectmanagementbasicsworkbook
The projectmanagementbasicsworkbookThe projectmanagementbasicsworkbook
The projectmanagementbasicsworkbook
 
The projectmanagementbasicsworkshop
The projectmanagementbasicsworkshopThe projectmanagementbasicsworkshop
The projectmanagementbasicsworkshop
 
Social Media Change Agents
Social Media Change AgentsSocial Media Change Agents
Social Media Change Agents
 
Managing Regulatory Compliance
Managing Regulatory ComplianceManaging Regulatory Compliance
Managing Regulatory Compliance
 
Project Management Basics
Project Management BasicsProject Management Basics
Project Management Basics
 
John Manning 1615
John Manning 1615John Manning 1615
John Manning 1615
 
Trends in GMP Compliance: 2012
Trends in GMP Compliance: 2012Trends in GMP Compliance: 2012
Trends in GMP Compliance: 2012
 
What To Say to Build Relationships
What To Say to Build RelationshipsWhat To Say to Build Relationships
What To Say to Build Relationships
 
Quality Systems Investigation Technique
Quality Systems Investigation TechniqueQuality Systems Investigation Technique
Quality Systems Investigation Technique
 
Quality Systems Approach Overview
Quality Systems Approach OverviewQuality Systems Approach Overview
Quality Systems Approach Overview
 
Training and Performance Management Guide
Training and Performance Management GuideTraining and Performance Management Guide
Training and Performance Management Guide
 
Time Management: for establishing and controlling your priorities
Time Management: for establishing and controlling your prioritiesTime Management: for establishing and controlling your priorities
Time Management: for establishing and controlling your priorities
 
Empowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balanceEmpowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balance
 
Empowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balanceEmpowering Mega Corp: insights into work/life balance
Empowering Mega Corp: insights into work/life balance
 

Recently uploaded

8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyotictsugar
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...ssuserf63bd7
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City GurgaonCall Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaoncallgirls2057
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis UsageNeil Kimberley
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...lizamodels9
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchirictsugar
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxMarkAnthonyAurellano
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?Olivia Kresic
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesKeppelCorporation
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 

Recently uploaded (20)

8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyot
 
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Perera
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City GurgaonCall Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
 
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
Call Girls In Connaught Place Delhi ❤️88604**77959_Russian 100% Genuine Escor...
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchir
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 

Process Mapping For Systems Improvement

  • 1. For Systems Improvement Process Mapping: Adapted by Mitchell W. Manning from the work of the Process Mapping Training Team at GlaxoWellcome 1995-1997
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. Sweep floor Take out trash Wash dishes Put Steps in Sequence
  • 16.
  • 17. Wash dishes Hot water Soap Sponge Broom Bag/can Inputs Process Kitchen cleaned Output Sweep floor Take out trash Map of a of Primary Process
  • 18.
  • 19. Clear table Map of a of Parallel Process Wash dishes Stack dishes Refrigerate leftovers Sweep floor Take out trash Dry dishes
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. Pick up son from baseball practice? Drive to playground Drive home no yes Alternative Paths
  • 33.
  • 34.
  • 35. Get out of car ? Sometimes Task Get out of car Self- service pump? yes
  • 36. Get out of car Self- service pump? yes no Give order to attendant Alternative Paths
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44. Do-Over Loop Do (Re-do) no yes Inspect Pass? Next step Do (Re-do)
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62. Clear table Wash dishes Stack dishes Refrigerate leftovers Sweep floor Take out trash Dry dishes Design a Parallel Process
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 69.
  • 70.
  • 71.
  • 72.
  • 73.