Series prospectus retailer_payments_banking_insurance_assistance_global

Retailer Payments, Banking, Insurance and Assistance
© Finaccord Ltd., 2013
Expertise in financial services
Web: www.finaccord.com. E-mail: info@finaccord.com 1
Retailer Payments, Banking,
Insurance and Assistance
Global series prospectus for 20 country-specific reports
AUSTRALIA, BRAZIL, CANADA, CHILE, CHINA, FRANCE, GERMANY,
INDIA, ITALY, JAPAN, MALAYSIA, MEXICO, POLAND, RUSSIA,
SOUTH AFRICA, SOUTH KOREA, SPAIN, TURKEY, UK, USA
August 2013

Prospectus contents
What is the research?
Which countries are covered?
What methodology has been used?
How do retail brands surveyed break down by country, category and distribution model?
What is the structure of the reports?
What are the key features of the research?
How can the research be used?
How can the PartnerBASE™ be used?
Who can use the research?
What are some of the key findings?
What are the prices?
What other reports are available?
How can the research be purchased?
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Page

What is the research?
Finaccord’s series of country-focused reports about retailer payments, banking, insurance and
assistance investigates the market for financial services organised by major retail brands in 20
important countries. As well as examining the initiatives of prominent retailers in payment cards,
banking products, insurance and assistance, the studies also examine their involvement in
proprietary and coalition loyalty programs, and detail the online payment mechanisms accepted by
those with an online sales capability.
The category of payment cards offered by retailers comprises credit cards, including both co-
branded cards and private-label store cards, plus debit and prepaid cards. Prepaid cards are here
distinguished from use-restricted gift cards, which comprise those stored-value cards usable at
specific retail chains or groups. Gift cards are considered in their own sub-section
Consideration of loyalty programs includes both coalition loyalty programs, developed by two or
more commercial entities, and proprietary loyalty programs, which are specific to one retail brand or
group. These programs may furthermore be tied to payment cards, to non-payment cards, to both
payment and non-payment cards, or be operated without an associated card.

What is the research? (cont.)
Consumer finance offered at the point-of-sale is examined as a product in its own right followed by
banking products such as general-purpose personal loans, savings accounts and mortgages, in
addition to international payments and remittances. Insurance and assistance products, including
both a pre-selected basket of key policy types as well as other insurance and assistance products
available through retailers, are also considered.
Online payment categories reviewed include payment cards, online accounts (such as PayPal),
mobile payments, bank transfers and other types of payment, such as escrow and payment on
delivery (COD).
Drawing on the results of an investigation covering over 3,000 major retail brands across the 20
countries, the reports and PartnerBASE™ datasets that accompany them constitute the most
comprehensive source of published information available about retailer payments, banking,
insurance and assistance, affording detailed coverage of key markets including co-branded
payment cards, point-of-sale finance, online payments and retailer insurance programs.

Which countries are covered?
Country
Date of
publication
Country
Date of
publication
Country
Date of
publication
Country
Date of
publication
Australia Feb-14 France Aug-13 Malaysia Feb-14 South Korea Feb-14
Brazil Oct-13 Germany Aug-13 Mexico Oct-13 Spain Aug-13
Canada Oct-13 India Feb-14 Poland Aug-13 Turkey Aug-13
Chile Oct-13 Italy Aug-13 Russia Aug-13 UK Aug-13
China Dec-13 Japan Feb-14 South Africa Oct-13 USA Oct-13

What methodology has been used?
Finaccord’s investigation into retailer payments, banking, insurance and assistance focuses on major
retail brands active in each of the 20 countries investigated. Among other data points, the reports and
PartnerBASE™ datasets embrace the following information about brands covered:
• whether they offer their own credit, debit or prepaid cards and, if so, the card issuers that they work
with in this context if they do not issue the cards themselves;
• whether they are linked to one or more loyalty programs and, if so, whether these are proprietary or
coalition schemes;
• whether they make non-card point-of-sale finance available to their customers and, if so, the finance
providers that they employ for this purpose;
• whether they promote mainstream banking products such as general-purpose personal loans,
mortgages and savings accounts and, if so, the partners that they co-operate with;
• whether they distribute accident, dental, health, household, life, motor, pet or travel insurance, or any
kind of assistance services and, if so, the insurance or assistance providers used;
• for retail brands with an online sales capability, the payment means and providers that they accept
for online purchases with consideration of payment cards, online accounts, mobile payments, bank
transfers and other online payment options.

How do retail brands surveyed break down
by country, category and distribution model?
France,
197
Germany,
211
Italy, 173
Poland,
193Russia,
166
Spain,168
Turkey,
231
UK,316
Consumer
electronics,
292
Department
store /
variety,116
DIY / home
/ furniture,
242
Fashion,
388
Fuel,87
Health and
beauty,94
Speciality,
95
Sporting
goods,66
Books and
media, 48Supermarket /
hypermarket,
227
Mixed,775
Offline
only,581
Online
only,299
Note - data relates to eight European countries completed as at August 2013; information for Australia, Brazil, Canada, Chile, China, India, Japan,
Malaysisa, Mexico, South Africa, South Korea and the USA will become available at or around the dates shown on slide 5
Source: Finaccord PartnerBASE

What is the structure of the reports?
0. Executive Summary: providing a concise evaluation of the principal findings of the report.
1. Introduction: offering rationale, description of methodology and some definitions.
2. Market Analysis: an in-depth analysis of the market for retailer payments, banking, insurance and
assistance including: provision rates, operating models and both unweighted and weighted
partnership shares of issuers and networks for retailer payment cards (credit, debit and prepaid);
provision rates for gift cards; provision rates and program types (proprietary and coalition) for
loyalty programs; provision rates, operating models and both unweighted and weighted partnership
shares of providers for point-of-sale consumer finance; similar analyses for retailer banking,
insurance and assistance products; acceptance rates among retailers selling online for payment
cards, online accounts, mobile payments, bank transfers and other online payment means.
3. Appendix: a list of captive and joint venture providers belonging to major retail brands including
identity of co-owners (for joint ventures) and products offered.

What are the key features of the research?
Key features of these reports include:
• comprehensive coverage of the involvement in payments, banking, insurance and assistance of
major retail brands across 20 countries;
• identification of numerous schemes for retailer payment cards and point-of-sale finance: which
finance providers are strong in which countries and with which retail chains do they collaborate?
• analysis of proprietary and coalition loyalty programs including the split by country according to
whether they are linked to a corresponding payment card or to a card with no payment function;
• focus on key initiatives in retailer banking and 'brandassurance': which retail brands have
diversified with the most conviction into the broader market for financial services?
• research of online payment means accepted by retailers that sell through their websites: to what
extent are competitors challenging the major players such as American Express, MasterCard,
PayPal and Visa?

How can the research be used?
You may be able to use these reports and the PartnerBASE™ datasets that accompany them in the
following ways:
• gain access to a comprehensive source of information that will provide detailed insights into the
involvement of major retail brands in payments, banking, insurance and assistance;
• monitor the activity of key national and international competitors in retailer financial services
including subsidiaries belonging to banks such as BNP Paribas, Crédit Agricole and Santander, and
retail groups such as Auchan, Carrefour and IKANO;
• understand the potential in each country for converting proprietary retailer loyalty cards and
coalition loyalty schemes into fully-fledged payment cards;
• evaluate the extent to which consolidation among conventional banks is opening up opportunities
for new retailer banks to emerge as ‘consumer champions';
• appreciate the range of online payment choices open to consumers who buy products and
services through the websites of major retail groups.

Web: www.finaccord.com. E-mail: info@finaccord.com
Retail brand Type Country Product
Product
offered?
Operating model Name(s) of partner(s) UHC(s) of partner(s) Network(s)
MediaMarkt Consumer electronics Germany Credit card Yes External partner Commerz Finanz BNP Paribas / Commerzbank Maestro
Medimax Consumer electronics Germany Credit card Yes External partner Santander Consumer Bank Santander ComfortCard
Metro Supermarket / hypermarket Germany Credit card Yes Internal Private
Musik Produktiv Speciality Germany Credit card Yes External partner Valovis Bank Valovis Bank MasterCard
New Yorker Fashion Germany Credit card Yes External partner Volkswagen Bank Volkswagen Visa
Oberpollinger Department store / variety Germany Credit card Yes External partner Hanseatic Bank Otto / Société Générale Private, Visa
11
How can the PartnerBASE™ be used?
Filter by type
of retailer
Choose operating model Identify financial
services partners
Look up
specific
retail brands
Select product
Note that the PartnerBASE™ for each country study is structured across three worksheets: Financial (covering payment cards, consumer
finance, banking products, insurance and assistance); Loyalty (covering proprietary and coalition loyalty programs); Payments (for retail
brands with an online sales capability, covering acceptance of card brands, online accounts, mobile payments, bank transfers and other
online payment means). The PartnerBASE™ also shows the distribution model of each retail brand (i.e. mixed, offline only or online only).

Who can use the research?Who can use the research?
1. Payment companies: these studies constitute an up-to-date and thorough source of information
about retailer payment cards and online payment means in 20 important countries with
coverage of credit, debit, gift and pre-paid cards plus online accounts and mobile payments;
2. Banks and lending institutions: partnerships with major retailers for the provision of point-of-
sale finance, especially in categories such as consumer electronics and DIY / furniture / home
products, offer a potentially strong growth channel;
3. Insurance providers: as merger and acquisition activity brings about the creation of larger, more
international retailing groups, the opportunities for underwriters and brokers to set up retailer
insurance programs are sure to multiply;
4. Retailers: Tesco generated over 5% of its trading profit from its financial services business in
the year to the end of February 2013: to what degree is there an opportunity for other
organisations to expand profitably into banking and insurance?
5. Loyalty management companies: the research offers a thorough guide to numerous proprietary
retailer loyalty programs as well as coverage of the leading coalition loyalty schemes.

What are some of the key findings?
1. A majority of major retail brands in France provide or are involved in a loyalty
program with rates of activity highest among health and beauty retailers
% provision rate by category of retailer
80.0%
37.2%
83.3%
50.0%
45.9%
55.6%
87.5%
54.5%
70.0%
79.2%
31.0%
57.7%
63.6%
0% 20% 40% 60% 80% 100%
Books and media
Consumer electronics
Department store / variety
DIY / furniture / home
Fashion
Fuel
Health and beauty
Speciality
Sporting goods
Supermarket / hypermarket
Online only
Offline only
Mixed

What are some of the key findings? (cont.)
2. In the emerging market for online accounts in Russia, PayPal
faces significant competition from several local providers
Unweighted Weighted
17.6%
10.8%
6.8%
4.1%
2.7%
20.7%
15.9%
9.6%
2.8%
3.5%
0% 20% 40% 60% 80% 100%
Yandex Dengi
WebMoney
QIWI
PayPal
RBK Money
% acceptance rate of online account providers among major retailers selling online

3. When its point-of-sale finance partnerships are viewed in weighted terms,
Barclays Partner Finance seems likely to be the leading provider in the UK
Hitachi Capital
(UK),24.6%
Barclays
Partner
Finance,23.2%
Creation Financial
Services (LaSer
UK), 11.6%
V12 Retail
Finance,10.1%
IKANO Bank,
8.7%
Shop Direct
Finance
Company,7.2%
Freedom
Finance,4.3%
Moneyway,
2.9%
Pay4Later,
2.9%
other,4.3%
UNWEIGHTED SHARE OF PARTNERSHIPS
Barclays
Partner
Finance,20.0%
Shop Direct
Finance
Company,
17.2%
Hitachi Capital
(UK),15.1%
Creation Financial
Services (LaSer
UK), 14.6%
V12 Retail
Finance,9.4%
IKANO Bank,
7.1%
Moneyway,
3.7%
Pay4Later,
3.6%
Redcats
Finance,3.0%
other,6.4%
WEIGHTED SHARE OF PARTNERSHIPS

4. Key findings from executive summaries in this series include:
• in Germany, there are five coalition loyalty schemes that count major retail brands among their
participants, namely BSW, DeutschlandCard, Miles & More, PAYBACK and Webmiles;
• in Italy, 31.6% of retailer payment cards identified were found to run on a private network, with
MasterCard and Visa tied in second position, each with 28.9% of network partnerships;
• in Poland, point-of-sale consumer finance is the financial service most commonly offered by
retailers with 46.1% of those researched having an arrangement in this area and with Sygma Bank
identifiable as the most prominent provider;
• in Spain, Carrefour, El Corte Inglés and Eroski are all active as distributors of insurance and
Finaccord's research indicates that on a combined basis they have captured a distribution share of
around 1% of each of the personal motor, household and protection-related life insurance markets.

These reports about retailer payments, banking, insurance and assistance in different countries
worldwide are available as standard PDF documents. The PartnerBASE™ datasets that
accompany them at no further charge are in Microsoft Excel format. Prices for these reports are as
follows:
What are the prices?
Australia GBP 795 France GBP 795 Malaysia GBP 795 South Korea GBP 795
Brazil GBP 795 Germany GBP 795 Mexico GBP 795 Spain GBP 795
Canada GBP 795 India GBP 795 Poland GBP 795 Turkey GBP 795
Chile GBP 795 Italy GBP 795 Russia GBP 795 UK GBP 795
China GBP 795 Japan GBP 795 South Africa GBP 795 USA GBP 795
Retailer Payments, Banking, Insurance and Assistance in...
* For UK-based clients, VAT at the prevailing rate will be added to the basic price.
Costs quoted are for a single site user licence only.
For a corporate user licence, please see the final slide for further details.
Invoices can be paid in EUR, at the prevailing exchange rate, if preferred.
For acquisition of multiple reports, please contact Finaccord - discounts may be available.

What other reports are available?
A variety of multi-country reports and associated PartnerBASE™ datasets about retailer payments,
banking, insurance and assistance are also available from Finaccord, as listed below. These are
based in part upon the same research programs as the country-specific titles but focus instead on
particular regions and / or financial products. Collectively, they also encompass coverage of 60
countries around the world.
* The same notes apply here as on the previous page
Global Retailer Consumer Finance and Banking GBP 2,495
Global Retailer Insurance and Assistance GBP 2,495
Global Retailer Online Payments GBP 3,495
Global Retailer Payment, Gift and Loyalty Cards GBP 3,495
Retailer Consumer Finance and Banking in the Asia-Pacific Region GBP 995
Retailer Consumer Finance and Banking in Europe GBP 1,295
Retailer Consumer Finance and Banking in North and Latin America GBP 995
Retailer Insurance and Assistance in the Asia-Pacific Region GBP 995
Retailer Insurance and Assistance in Europe GBP 1,295
Retailer Insurance and Assistance in North and Latin America GBP 995
Retailer Online Payments in the Asia-Pacific Region GBP 1,295
Retailer Online Payments in Europe GBP 1,995
Retailer Online Payments in North and Latin America GBP 1,295
Retailer Payment, Gift and Loyalty Cards in the Asia-Pacific Region GBP 1,295
Retailer Payment, Gift and Loyalty Cards in Europe GBP 1,995
Retailer Payment, Gift and Loyalty Cards in North and Latin America GBP 1,295

How can the research be purchased?
Simple. Just go to the relevant area of the Finaccord web site available at
www.finaccord.com/order_global_rfsr.htm and fill in the online order form, clearly indicating:
• report required
• type of corporate user licence, if required *
• billing name
• address and e-mail address
• purchase order number, if applicable
Please allow up to one working day for the delivery of electronic copy by e-mail.
* For the corporate user licence please choose one of the following options:
1. One office, one country: no supplement over and above basic cost of reports ordered
2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered
3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered
4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered
VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers.

Series prospectus retailer_payments_banking_insurance_assistance_global

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