I talk to a lot of businesses that understand the importance of social media. Most of them have already started the journey but aren't quite sure what comes next.
I've designed this as a guide to help you through the set up phase so that you can ensure social services your entire business, not just the Marketing dept.
2. Your customers are shutting out your
noise and organising themselves around
the messages they want to hear.
SO….. WEB 3.0 ?
The whole web is mobile
The whole web is social
3. Source:
slideshare.net/kleinerperkins/kpcb-‐internet-‐trends-‐2013
Mobile just overtook desktop in China
MOBILE
This wasn’t ‘meant’ to happen until next year
Image:
h.p://etgafapasta.files.wordpress.com/2012/11/pull-‐bear-‐man-‐collecDon-‐hipster-‐premium-‐autumn-‐winter-‐invierno-‐2012-‐fashion-‐trends-‐modaddicDon-‐91.jpg
4. The 7 steps to greatness*
SO….. ARE YOU READY?
*as decided by me
5. • Listen
• Sort
your
strategy
(what
value
do
you
add?)
• Rally
the
troops
(virtual/out-‐
sourced/in-‐house)
• Get
going
• Test-‐learn-‐adapt
• Measure
Listen
STEP 1:
Which means you have to be quiet for a bit!
h.p://3.bp.blogspot.com/-‐DF9TD1ewBPE/TkLIQw_FzGI/AAAAAAAABHI/EJUxof_SE8E/s1600/pull-‐and-‐bear.jpg
6. Brand
STEP 2:
Know what you stand for
How will you tell your story?
h.p://4.bp.blogspot.com/-‐ViIm70clEV0/T5fMvsWjJPI/AAAAAAAABgs/dBTN1-‐P1W04/s1600/19.jpg
7. Strategy
STEP 3:
Get it sorted FIRST
Understand the value your brand adds
h.ps://encrypted-‐tbn1.gstaDc.com/images?q=tbn:ANd9GcRLAY2Bm6kJR4yxN8ci2LyCsbbX8M4YZ8H-‐uDT4VhcabOzuMPb8BQ
8. Infrastructure
STEP 4:
Rally your troops (get your own A-Team!)
You can have a real or virtual team
Outsource for gaps in expertise
Process, process, process
9. Get going
STEP 5:
Don’t wait for it to be perfect
Just have a structure in place
Track who’s doing what
Image
credit:
h.ps://encrypted-‐tbn2.gstaDc.com/images?q=tbn:ANd9GcTyLl_54k0XjzGUWggHbbd8B1Frqu6r0MSZQ4tndEpyzC6Q2BKr
10. Test – learn - adapt
STEP 6:
Quickly
Use A/B testing
Learn and move on. Don’t linger.
Create your own wisdom
11. Measure
STEP 7:
Customer knowledge (behavioural or buying insights)
Advocacy (use your audience to talk to their audience)
ARPU increases, churn decreases
Brand metrics
Image
credit:
h.p://www.theblogismine.com