Listen closely to the people you’re servicing. Your employees want to succeed and your callers want to feel valued. A fresh outlook on your call center will impact how your brand is viewed, the influence it has on customer retention and the outcome on employee efficiency.

1. 3 Ways to Reboot Your Call Center
Dec. 6, 2012
2PM ET “With Fonolo, our Field Technicians
get an immediate productivity
boost, because they no longer have
to wait on hold during client visits.”
Kent Mcinall, Director Service
Shai Berger Activation & Assurance
Co-Founder & CEO, Fonolo Allstream MTS

2. Kick Start 2013!
Understand the problems, best practices and
attainable solutions around:
1. Brand Perception
2. Customer Loyalty
3. Employee Productivity

3. Brand Perception
Eliminate major call center
complaints and
protect your reputation.

4. How Consumer Perception is Influenced
Source: Weber Shandwick

5. Why it matters most
to the call center.

6. 6/10
Customers have
ditched a
company
because its
telephone
customer service
has been so bad.

7. Provide your
employees
with the tools
they need to
do their job.

8. 60% of call
center workers
lack enthusiasm
Source: Avatar National Employee Engagement Study shows

9. 3 Ways to Reboot Your Call Center
Problem Solution
Negative Brand Perception Attend the webinar common complaints
Eliminate the most
to see the rest!
Low Customer Loyalty Rescue customers who are waiting on hold
December 6, 2012
Undesirable Employee Productivity Call-back for Employee Support
2:00PM ET