In this one hour webinar you’ll learn how to offer a better call center experience by replacing hold-time with a call-back. We’ll talk about --> how to eliminate hold time, an easy way to create happier customers, how to reduce cost-per-call, plus so much more!

1. How to Boost
Customer Satisfaction
in Your Contact Center
Speaker:
Shai Berger
Co-Founder & CEO, Fonolo
June 20, 2013
2:00 PM EDT

2. Waiting on Hold is a Top Complaint
Average Speed to Answer
> 30 sec ?
Customer
satisfaction is in
danger!

3. Call-backs can
eliminate hold-time
and so much more…

4. Consumers who think the
option of a call-back is
“highly appealing”.
- Forrester
#1: Happier Customers

5. Reduction in abandoned
calls after adding a
call-back option.
- ContactBabel
#2: Less Abandonment

6. Amount saved by
AllStream in 2012 after
adding call-backs
#3: Lower Telco Costs

7. Reduction in handle time
seen by Optus after
adding call-backs in 2011.
#4: Shorter Handle Time

8. A real-life phone interview
Call-Back Software
for the Call Center

9. Deployment in days
Works with equipment
from any vendor
Cloud =
Why Fonolo?
Affordable (starts at $15k/yr)
Cost scales with usage
=
SaaS

10. Replace hold-time with a call-back
on all channels.
In-Call Rescue Mobile Rescue Web Rescue
Solutions

11. In-Call Rescue
Give callers the
option to receive a
call-back when hold
times are too long.
“Press 1 to get a call-
back from the next
agent.”

12. Visual IVR Pre-call
Questions
Virtual
Queuing
Ready-to-Use Component for
Your Mobile App

13. No Need for IT
Add the widget to your site with just a few
lines of HTML.

14. Interested in seeing more?
Register for this free webinar to join
the live Q&A.
June 20, 2013
2:00 PM EDT