Sydney Identity Summit presentation by Graham Williamson, APAC Director & Senior Analyst, KuppingerCole

1. 2016 Identity Summit
Know (and Serve) Your Customers
Graham Williamson
KuppingerCole
gw@kuppingercole.com
Sydney, Australia | 9 August 2016

2. From IAM to KYC
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IAM
Access Control
& FederaIon
ApplicaIon
Assurance
IdenIty
Governance
IdenIty
Provisioning
CIAM
AdapIve
AuthenIcaIon
IdenIty
RelaIonship
Customer Data
Management
Customer
Journey
KYC
MarkeIng
AutomaIon
User Managed
Access
Data ProtecIon
(including AML)
AnalyIcs
CIAM: IAM at scale + Customer Experience. KYC: CIAM + Governance + Customer Interac>on

3. Achieving CompeIIve Advantage
Impact on
compeIIve
advantage
1960 1970 1980 1990 2000 2010 2020
IT (Technology)
Data
CogniIve & AI
Product InnovaIon
Product Quality
Customer RelaIons
Smart Manufacturing
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4. Achieving CompeIIve Advantage
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5. Achieving CompeIIve Advantage
CompeIIve
Advantage
Services &
User
Experience
Data,
AnalyIcs &
CogniIve
Leveraging
IdenIty
Product
InnovaIon &
Manufacture
Customer
Knowledge
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6. 15 Top InnovaIons for Business Agility
Mature
Emerging
Business
Protec>on
Business
Enablement
Device Mesh
Cloud IAM
Consumer IAM
Iden>ty Rela>onship
Management
Big Data &
Cogni>ve
User Behaviour
Analy>cs
Real Time Security
Intelligence Microservices
Privacy & Agility
by Design
Industry 4.0
Smart Manufacturing IoT
Distributed Ledgers &
Blockchains Machine learning &
Deep learning
Robo>cs
Ambient User
Experience
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7. Changing Demographics
Baby Boomers Millennials
Work defines worth Work Ethic AmbiIous, mulI-tasking
TradiIonal, nuclear Family Experience Merged families,
Work hard for job security Work Life Balance Flex-Ime, job sharing,
sabbaIcals
Logical arguments,
good grammar & manners,
email or face-to-face
Communica>ons PosiIve & moIvaIonal
acIon verbs, pictures
smartphone, text preferred
Want ‘value’, good deals Value Framework Want experience
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8. • IdenIty Provider Service
• Public
• Commercial
• Persistent
• Agencies
• RelaIonship Management
• Data Sharing
• Interagency collaboraIon
• AuthenIcaIon
• Levels of assurance
Market Sector Responses - Government
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9. Market Sector Responses - Financial
Government
• IdenIty Provider Service
• Public
• Commercial
• Persistent
• Agencies
• RelaIonship Management
• Data Sharing
• Interagency collaboraIon
• AuthenIcaIon
• Levels of assurance
Leverage IdP
• Life Management Plaform
• InnovaIon
• Distributed Ledgers
• KYC
- AnalyIcs
- User Experience
• Payments
• Stock/Bond trading
• Wealth creaIon AI
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10. Market Sector Responses – Healthcare
Government
• IdenIty Provider Service
• Public
• Commercial
• Persistent
• Agencies
• RelaIonship Management
• Data Sharing
• Interagency collaboraIon
• AuthenIcaIon
• Levels of assurance
Financial
• Leverage IdP
• Life Management Plaform
• InnovaIon
• Distributed Ledgers
• KYC
- AnalyIcs
- User Experience
• Payments
• Stock/Bond trading
• Wealth creaIon AI
• IdenIty Provider Service
• Professionals
• Partners
• PaIents
• Adopt Standards
• API management
• FederaIon
• AuthorisaIon
• RegulaIon
• Privacy
• PaIent Consent
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11. Market Sector Responses - Academia
• IdenIty Provider Service
• Staff
- Academic
- AdministraIve
• Students
- ProspecIve
- Enrolled
• Researchers
• Alumni
• User Experience
• Subject selecIon
• LMS operaIon
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Government
• IdenIty Provider Service
• Public
• Commercial
• Persistent
• Agencies
• RelaIonship Management
• Data Sharing
• Interagency collaboraIon
• AuthenIcaIon
• Levels of assurance
Financial
• Leverage IdP
• Life Management Plaform
• InnovaIon
• Distributed Ledgers
• KYC
- AnalyIcs
- User Experience
• Payments
• Stock/Bond trading
• Wealth creaIon AI
11

12. Market Sector Responses
Healthcare
• IdenIty Provider Service
• Professionals
• Partners
• PaIents
• Adopt Standards
• API management
• FederaIon
• AuthorisaIon
• RegulaIon
• Privacy
• PaIent Consent
Academia
• IdenIty Provider Service
• Staff
- Academic
- AdministraIve
• Students
- ProspecIve
- Enrolled
• Researchers
• Alumni
• User Experience
• Subject selecIon
• LMS operaIon
8/10/16 © KuppingerCole
Government
• IdenIty Provider Service
• Public
• Commercial
• Persistent
• Agencies
• RelaIonship Management
• Data Sharing
• Interagency collaboraIon
• AuthenIcaIon
• Levels of assurance
Financial
• Leverage IdP
• Life Management Plaform
• InnovaIon
• Distributed Ledgers
• KYC
- AnalyIcs
- User Experience
• Payments
• Stock/Bond trading
• Wealth creaIon AI
12

13. Market Sector Responses
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Healthcare
• IdenIty Provider Service
• Professionals
• Partners
• PaIents
• Adopt Standards
• API management
• FederaIon
• AuthorisaIon
• RegulaIon
• Privacy
• PaIent Consent
Academia
• IdenIty Provider Service
• Staff
- Academic
- AdministraIve
• Students
- ProspecIve
- Enrolled
• Researchers
• Alumni
• User Experience
• Subject selecIon
• LMS operaIon
Government
• IdenIty Provider Service
• Public
• Commercial
• Persistent
• Agencies
• RelaIonship Management
• Data Sharing
• Interagency collaboraIon
• AuthenIcaIon
• Levels of assurance
Financial
• Leverage IdP
• Life Management Plaform
• InnovaIon
• Distributed Ledgers
• KYC
- AnalyIcs
- User Experience
• Payments
• Stock/Bond trading
• Wealth creaIon AI
User
Experience
13

14. Digital TransformaIon
• New business models
• Connected things and devices
• InteracIon with Customers
Security by Design
• Flexibility for new challenges
• Governance of data access
IdenIty RelaIonship
Management
• RelaIonships between humans,
things and devices
• Managing ownership
IdenIty RelaIonships, Security by Design, Digital TransformaIon
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15. UMA’s done the heavy liling
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• Enable privacy
• User determines who can access their resources
• “No more data about you, without you”
• Tools for trusIng digital services
• Defined APIs
• Compliant code base from Kantara parIcipants
- e.g. OpenAM
• IntegraIon of “things”
• Mapping to owners
• Managing access rights
• Sharing access/control
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16. Kuppinger Cole Ltd.
Headquarters
Sonnenberger Str. 16
65193 Wiesbaden | Germany
Tel +49 (211) 23 70 77 – 0
Fax +49 (211) 23 70 77 – 11
www.kuppingercole.com
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8/10/16 © KuppingerCole