1. My internship at
in Frankfurt am Main © by Lufthansa Flight Training
Präsentationsthema, 00.00.0000
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2. Agenda
© by Lufthansa Flight Training
The Lufthansa Flight Training Center
The strategic controlling department
My main tasks
The role play
Präsentationsthema, 00.00.0000
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3. The Lufthansa Flight Training Center
© by Lufthansa Flight Training
! LFTC: a daughter company of
Lufthansa
! Foundation: 1st January 1997
! More than 200 customers
worldwide
! Three divisions: Simulator
Training, Pilot Schools and Safety
& Service Training
Präsentationsthema, 00.00.0000
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4. LFT Division: Simulator Training
© by Lufthansa Flight Training
! There are 35 full-flight simulators at four locations:
Frankfurt/Main, Berlin, Wien and Munich
! Training of pilots on full-flight simulators
Präsentationsthema, 00.00.0000
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5. LFT Division: Pilot Schools
© by Lufthansa Flight Training
! “Formation” of new pilots at the LFT’s Pilot Schools
! LFT Pilot School in Bremen and the LFT's
subsidiaries: Airline Training Center Arizona (ATCA)
and Pilot Training Network in Frankfurt
Präsentationsthema, 00.00.0000
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6. LFT Division: Safety and Service Training
© by Lufthansa Flight Training
! The training of flight attendants including the
service training, the emergency training and
the human factors training
! The ideal behaviour in the case of an
emergency is trained in one of seven
emergency trainers
Präsentationsthema, 00.00.0000
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7. Central functions
© by Lufthansa Flight Training
Procurement of overall service activities:
! Asset Management & Purchasing Department
! Brand, Communication & Customer Satisfaction
! Quality Management
! Information Technology
! Human Resource Management
! Corporate Controlling
! Accounts department / Bookkeeping
! Facility Management
Präsentationsthema, 00.00.0000
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8. Agenda
© by Lufthansa Flight Training
The Lufthansa Flight Training Center
The strategic controlling department
My main tasks
The role play
Präsentationsthema, 00.00.0000
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9. The strategic controlling department
© by Lufthansa Flight Training
! Formulating the common objective of the company-
wide controlling
! Helping the head of management to govern the
LFT
 supply of information
 planning and control activities
 coordination and communication in the divisions
! Working with data management, IT-systems and
streams of information
Präsentationsthema, 00.00.0000
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10. Agenda
© by Lufthansa Flight Training
The Lufthansa Flight Training Center
The strategic controlling department
My main tasks
The role play
Präsentationsthema, 00.00.0000
Seite 10

11. My main tasks
© by Lufthansa Flight Training
! Taking down the minutes (protocols) in the weekly controller meetings
! Verifying the data in the monthly reports
! Uploading the data in the data system TM1, an IBM Cognos tool
! Developing various excel sheets with data system formulas
! Preparing power point presentations for the board of directors, for the employee’s
meeting and for the controller meetings
Präsentationsthema, 00.00.0000
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12. Agenda
© by Lufthansa Flight Training
The Lufthansa Flight Training Center
The strategic controlling department
My main tasks
The role play
Präsentationsthema, 00.00.0000
Seite 12

13. The role play
© by Lufthansa Flight Training
Situation:
! Imagine it is the last week of your internship and there is already an intern successor,
who you have to make familiar with the work to be done.
! You also want to participate in a two-day-workshop about Lufthansa and the airport of
Frankfurt/Main.
Task:
! Now explain to your boss that you want to participate in the workshop in your last week
of your internship even if you should help the new intern. Propose alternatives and try
to avoid conflicts with your boss since your final feedback has not yet been delivered to
you.
! The role of the boss will be to point out that making the intern successor familiar with
the work is more important for the department than the workshop for you.
Participants:
! Boss and intern
Präsentationsthema, 00.00.0000
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