A look at whether knowledge management has been supplanted by the advent of Web and Enterprise 2.0. The presentation takes a systematic step-by- step look and concludes that E2.0 is a great new resource that is best leveraged however not as a replacement for KM but as part of an overall KM strategy.

1. Knowledge Management
Has the Torch Been Passed to a
New Generation?

2. Knowledge
Management
KNOWLEDGE 2006…2008…
MANAGEMENT
CARL FRAPPAOLO The Next
Generation
?
2

3. Knowledge
Management
• "Leveraging collective
wisdom and experience to
accelerate innovation and
responsiveness”
– C. Frappaolo,
“Exec Express
nowledge Management,”
Capstone, 200
© AIIM | All rights reserved 3

4. Defining KM
•Which factors are critical for my business
that can be addressed by KM?
•Which knowledge adds the most value?
•What are our highest priorities and
initiatives?
• Is there a culture
for sharing? Strateg
•What tools are in
• Which people y
place?
need to be
•What tools are
empowered to
needed to enable
contribute
the environment?
knowledge?
•How best to fill the
• Are priorities gap?
aligned with
measurements?
Proces
s
• Are the right processes in place to:
©
- capture, create and refine knowledge?
- disseminate, share and apply knowledge 21
to deliver business value?

5. The Evolution of
Capability
© AIIM | All rights reserved 5

6. Source: http://gobigalways.com/old‐people‐ruining‐social‐software‐young‐people‐ruining‐the‐workplace/
© AIIM | All rights reserved 6

7. Are YOU an Internal Champion for
Enterprise 2.0 ithin Your
Organization?
Millennials Gen X Boomers
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8. The Real Generation Gap
Isolated
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9. (Re)Defining KM
•Which factors are critical for my business
that can be addressed by KM?
•Which knowledge adds the most value?
•What are our highest priorities and
initiatives?
• Is there a culture
for sharing? Strateg
•What tools are in
• Which people y
place?
need to be
•What tools are
empowered to
needed to enable
contribute
the environment?
knowledge?
•How best to fill the
• Are priorities gap?
aligned with
measurements?
Proces
Proces
ss
• Are the right processes in place to:
©
©
- capture, create and refine knowledge?
- disseminate, share and apply knowledge 21 21
to deliver business value?

10. Embrace The Next Generation in Technology

11. A Technology Map to
Knowledge Management
Emergence Knowledge complexity
Explicit Tacit
e-mail, Groupware, Intranets
Intermediation RSS, Mashup, Search/Social Tagging &
Bookmarking, SNA
DM, ECM, Worklfow/Modeling, meta-
Externalization tags, e-learning
Wikis, Blogs, Podcasting, RSS, Social
Tagging
Search/IR, Agents, Taxonomy, Portal
Internalization Findability, RSS, Social Tagging/
Bookmarking
Workflow, BPM, Decision Modeling,
Cognition Analytics
Mashups, RSS, Text Analytics

12. How Enterprise 2.0
Makes a Difference
Low barrier
Web/widely accessible
Emergent/heuristic
Lean and Agile
Lower cost
Evolution not Revolution

13. The Challenge of
Capture & Organization
Knowledge Provider
“How do I share and
organize my
knowledge?”
▼ Knows the
knowledge, but not Knowledge Seeker
how it might be used
“Where do I look to find
the right knowledge?”
▼ Knows how
knowledge is to be
used, but not how
to find it

14. The Challenge of
Incentivizing
Knowledge Provider
Able to share the Will work
knowledge, but has for
Knowledge
no incentive to do so
? Knowledge Seeker
Highly incentivized to
exchange
ECM knowledge, requires
knowledge provider’s
cooperation

15. Resistance is Real
Users
Mgmt
IT Experienced
∆4
Experienced
0
Experienced
72%
%
64%
49% Overcame Overcame
Overcame
38% 40% 32%
Source: Information Architected and The 2.0 Adoption Council

16. 10 Steps to a
KM Strategy
1.Define the Community
2.Define the Stratgey and CSFs
3.Execute a Knowledge Audit
4.Execute an ROI (as necessary)
KNOWLEDGE 5.Define Leadership Roles
MANAGEMENT 6.Model Around Core
CARL FRAPPAOLO Competencies
7.Inventory Current Content
Patterns
8.Assess Current Practices
9.Define the Ecosystem
(include incentives)
10.Supply an Infrastructure
(repeat - improve, emergent)

17. Let’s Get 2.0
www.informationarchitected.com
Facebook: Information Architected
Twitter: @IAI
cf@informationarchitected.com
Facebook: Carl Frappaolo
LinkedIn: Carl Frappaolo
Twitter: @carlfrappaolo

18. The KM Challenge of
Incentivizing
nowledge Provider
▼ Able to share the
knowledge, but
has no incentive Help
to do so
nowledge Seeker
? ▼ ighly incentivized to
exchange knowledge,
but requires
knowledge provider’s
cooperation