1. Fredrick Kong
3321 Fish Canyon Road (626)205-8381
Duarte, CA 91010 fkongwork@gmail.com
http://www.linkedin.com/fredrickk
OBJECTIVE:
To utilize my excellent public relations, communications, customer service, and
problem resolution skills in an opportunity that would benefit my employer and I
mutually.
EDUCATION:
Le Cordon Bleu College of Culinary Arts, Pasadena, CA Graduated
November 2010
Associate of Occupational Studies Degree in Hospitality and Restaurant Management
(Cumulative Grade Point Average: 3.81)
Curriculum:
Hospitality Information Systems, Human Resources Management, Hospitality
Business Law, Hospitality Marketing, General Psychology, Fundamentals of Speech,
Composition and Literature, Wine Studies, and History.
Employment Experience:
Langham Huntington Hotel and Spa, Pasadena, CA November
2010 - Present
Quality Training Ambassador/Bell Person
 Trained members of the bell team regarding the standards of hospitality service
as outlined in the Forbes Travel Guide and The Leading Hotels of the
World/Leading Quality Assurance (LQA).
 Engaged with guests while providing valuable information relating to the luxury
amenities offered by the hotel.
 Provided training to the bell team members regarding various hotel protocols,
standards and in various aspects of hospitality service offered by the hotel.
 Assisted guests with luggage handling to and from their room(s).
America Chung Nam, Inc., City of Industry, CA June 2007 –
January 2009 Quality Control Assistant
 Assessed recycled products on the field to be exported to China.
 Prepared daily quality reports.
 Responded to and organized e-mails regarding daily shipments.
 Processed and investigated claims for damaged products.
DayDeal, Inc. (www.daydeal.com), South El Monte, CA September
2002 – June 2007
Wholesale Accounts Manager/Customer Service Operator/Returns Department
Manager

2.  Managed approximately thirty (30) wholesale customer accounts.
 Increased sales with current clientele and developed new wholesale clients.
 Interacted with corporate technical managers, purchasing agents, buyers,
distributors and financial personnel regarding a variety of wholesale client
needs and wants.
 Interacted with customers via telephone and electronic mail to process orders
and payments.
 Processed orders paid via personal checks or money orders.
 Determined whether certain returned orders meet RMA protocol and processed
returned orders.
 Logged returned packages using Microsoft Excel.
 Inspected and returned products back to inventory.
Awards and Certifications:
 Academic Honors
 Perfect Attendance, January 2010 – March 2010
 President’s List, January 2011 – February 2011
 ServSafe Certified Food Protection Manager, Exp. 09/2014
 Training for Intervention ProcedureS (TIPS), Exp. 02/2013
 "Langham Legends" Front Of The House Employee, 01/2014
Skills and Languages:
 Communications
 Interpersonal skills, customer service and problem solving.
 Product inventory and control.
 Microsoft Windows operating system (Windows Xp & Vista) & Office 2007
(Word, Excel, PowerPoint, Outlook).
 OpenTable.
 Excellent keyboarding skills (60 wpm) and Data Entry.
 Efficient and effective use of the Internet and Electronic Mail.
 Fluent in both English and Chinese – Cantonese.