Unified communications (UC) is a strong trend for the future of the workplace. The integration of email, IM, calendars, voice calling, desktops and interactive video into a single platform that users can access from anywhere and with any device, is set to transform communication in business. But how far are companies along the adoption curve? Freedom Communications recently asked ICT leaders across its UK customer base about their views on unified communications, where it sits in their priorities for the next 12 months, and the role the Microsoft Lync platform is set to take in their plans. The following are some key findings from the survey

1. The Microsoft Lync
Customer Survey
September 2012
www.freedomcomms.com

2. Unified Comms is an IT priority
Just under 3/4’s of
leaders have
considered, or already
deployed a UC
strategy…

3. Unified Comms is an IT priority
…and of those considering,
o 1/3 thought of it as an
immediate priority
o While 35% plan to invest
next year

4. Key Benefits of Lync
Over 3 in 4 managers say the
simplicity to integrate
60% said its ability to
integrate telephony
with other comms
platforms

5. The UC Challenges
60%
wanted voice
‘on’ at all times

6. The UC Challenges
Only one in three
state budget as the
main obstacle to a
UC implementation

7. Want to know more?
This is just a sample of
the type of insight within For the full report or for more
the Microsoft Lync information about Freedom
Customer Survey report contact your account manager or
thehive@freedomcomms.com