1. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Open Source Software is expected to bring financial
benefits, as well as process improvements, to
Government agencies to enable more integrated and
improved public services for Malaysia, its citizens and
enterprises. Malaysia is one of the early pioneers to
have a Government-wide OSS Master Plan, executed
concertedly and relentlessly under the leadership and
coordination of Open Source Competency Centre
MAMPU. As an early adopter of OSS, in the last six
years Malaysia's Public Sector has made significant
inroads in changing mindsets and beliefs, and
“The case for open source software has
proliferating open source projects, products and
been made with general acceptance of its
services throughout its agencies and the private sector. promise of better quality, higher reliability,
This presentation shares that journey, exploring the more flexibility and lower cost. Now is the
time to hasten execution.”
challenges, achievements and lessons learnt along the - Y.Bhg Tan Sri Mohd Sidek Hassan
way. Chief Secretary to the Government of Malaysia
December 2007
Page #1

2. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Page #2

3. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Ms. King Ing Tan
Deputy Director, ICT Policy and Planning Division,
Malaysian Administrative Modernisation and Management Planning Unit
(MAMPU)
Prime Minister’s Department, Malaysia
Oslo, Norway
19-20 April 2010
Page #3

4. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Page #4

5. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
CONTENTS
Malaysian Public
Sector OSS
Master Plan Challenges Met,
From Vision to
Introduction Lessons Learnt
Open Source Reality
& Way Forward
Competency
Centre (OSCC)
Together We Transform
Page #5

6. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
CONTENTS
Introduction
Together We Transform
Page #6

7. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
East &
Southeast Asia
East Malaysia
Peninsular Malaysia
Population
28,310,000 (July 2009 est.)
Country comparison to the world (46th)
Ethnic Groups Religions Median Age Age Structure
● Malay (50.4%) ● Muslim (60.4%) ● Total (24.9 years) ● 0-14 years (31.4%)
● Chinese (23.7%) ● Buddhist (19.2%) ● Male (24.3 years) Male 4,153,621 / Female 3,914,962
● Indigenous (11%) ● Christian (9.1%) ● Female (25.6 years) ● 15-64 years (63.6%)
● Indian (7.1%) ● Hindu (6.3%) Male 8,210,373 / Female 8,143,043
● Others (7.8%) ● Others (5%) ● 65 years and over (5%)
Male 569,245 / Female 724,575
Page #7

8. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Federal
King of Malaysia
Illustrative
State
Executive
Legislative Judicial
(Led by Prime Minister)
Local
Government Economy
● Federal constitutional elective monarchy Middle-income country, has transformed itself since
1970s from producer of raw materials into emerging
● Closely modelled on Westminster parliamentary multi-sector economy. Focus now to move the
system, modified to accommodate Federation of 13 economy farther up the value-added production
States and 3 Federal Territories chain by attracting investments in high technology
● Based on bicameral parliamentary system, headed industries, medical technology, and pharmaceuticals.
by Prime Minister Continuing efforts to boost domestic demand and to
● Legislative power divided between Federal and wean the economy from its dependence on exports.
State legislatures Nevertheless, exports, particularly of electronics,
remain a significant driver of the economy. As an oil
● State governments led by Chief Ministers and gas exporter, Malaysia has profited from higher
world energy prices.
Page #8

9. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
The Four Pillars of National Transformation
Page #9

10. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
CONTENTS
Malaysian Public
Sector OSS

Master Plan
Introduction
Open Source
Competency
Centre (OSCC)
Together We Transform
Page #10

11. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...once upon a time in a distant, tropical, truly Asian paradise...
2003 2004 2005 2006 2007 2008 2009 2010
2002
“The Cabinet assigned MAMPU to study the
feasibility of using OSS for mainstream
public service delivery.”
Page #11

12. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...anticipating benefits in 4 key Government areas...
2003 2004 2005 2006 2007 2008 2009 2010
2002
Page #12

13. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...launched on 16 July 2004...
2002 2003 2005 2006 2007 2008 2009 2010
2004
16 July 2004
● Formulated plan
● Consultative process
● Relevant stakeholders
● MAMPU-led
Page #13

14. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...ensuring shared understanding of...
2002 2003 2005 2006 2007 2008 2009 2010
2004
VISION: creating and enhancing value using OSS...to bring about
efficient, secure and quality public services
OSS Objectives Guiding Principles
●
● Reduce total cost of ownership
Reduce total cost of ownership ●
● Fit for purpose
Fit for purpose
●
● Increase freedom of choice
Increase freedom of choice ●
● Least disruptive to operations
Least disruptive to operations
●
● Increase interoperability
Increase interoperability ●
● Co-existence with other legacy
Co-existence with other legacy
●
● Increase growth of local ICT industry
Increase growth of local ICT industry proprietary systems
proprietary systems
●
● Increase growth of OSS user and
Increase growth of OSS user and
●
● Leveraging on existing facilities,
Leveraging on existing facilities,
developer community
developer community hardware, software and expertise
hardware, software and expertise
●
● Increase growth of knowledge-based
Increase growth of knowledge-based
●
● Not driven or controlled by
Not driven or controlled by
society
society hardware and software vendors
hardware and software vendors
●
● Reduce digital divide
Reduce digital divide
Page #14

15. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...embodying the spirit of integrated and improved public services...
2002 2003 2005 2006 2007 2008 2009 2010
2004
● Establish strategic direction and
framework
● Formulate policies, standards
To spearhead
and guidelines and support
● Develop implementation plan OSS
and roadmap adoption in
Public
● Establish Open Source Sector
Competency Centre (OSCC) to
support OSS implementation in
Public Sector
Page #15

16. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...providing framework and 7 Strategic Thrusts...
2002 2003 2005 2006 2007 2008 2009 2010
2004
MAMPU MOSTI
Develop OSS Optimise Resources
1 Technical By Encouraging 7
Implementation Plan Smart Partnerships With
For the Public Sector Relevant Organisations
MAMPU MAMPU
Entrust A Governing Provide Incentive To
2 Body To Champion Prosper The 6
Monitor & Drive The Development Of OSS
OSS Implementation Solutions
MOE Attorney General
MOSTI
Promote Creativity Continuous Development
Train And Develop
of Policies & Legal
3 Human Resource And Innovativeness 5
Direction To Encourage
To Support OSS Via R&D To Harness Utilisation & Production
Implementation Competitiveness Of OSS
4
Page #16

17. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...establishing policies, standards & guidelines...
2002 2003 2005 2006 2007 2009 2010
2004 2008
OSS Malaysian Government Web Application OSS Reference
Implementation Interoperability Guidelines Architecture
Guidelines Framework for
OSS (MyGIFOSS)
All documents are available for download at...
http://opensource.mampu.gov.my or http://www.oscc.org.my
Page #17

18. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...with technical implementation framework for 6 Solution Areas...
2002 2003 2005 2006 2007 2008 2009
2004 2010
700
599
44%
600
483
36% Workload
Number of agencies
500
Consolidation
Cluster
400 Distributed
Enterprise
300 Application
209 Solutions
15% Infrastructure
200
Desktop
100 29
2%
13
1%
16
1% Σ=1,349
Σ=1,349
0
Government of Malaysia
300 269
44%
233
250 38%
209
Number of Agencies
41%
200 172
34%
150 121
54%
93 95
100 18% 15% 78
35%
MAMPU 50
15 8 9 10 4 6 4 1 1 9%
21
3% 2% 2% 2% 1% 1% 2% 0% 0%
Develop OSS 0
1 Technical Federal State Local
Implementation Plan
For the Public Sector Σ=506
Σ=506 Σ=617
Σ=617 Σ=226
Σ=226
*** 2004-2010 Page #18

19. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...5 Pilot Projects showed early promises of significant savings
potential...
2002 2003 2004 2006 2007 2008 2009 2010
2005
Pilot Project Benefits
● Significant savings achieved as a result of
reduced use of proprietary software, i.e...
● 88% savings in overall licensing cost
(~MYR 120k / USD 35k)
● 58% reduction in development and
consultancy costs (~MYR 2.53m / USD
748k)
● 7% savings in software support services
costs (~MYR 10k / USD 3k)
● 30.5% savings in overall cost (~MYR 2.66mil
/ USD 787k)
Page #19

20. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan...
...establishing road map to END GAME – Self Reliance
Laying the Foundation Accelerated Adoption Self Reliance
2004 Phase I 2006 2007 Phase II 2010 2011??? Phase III
Early Adoption
We Are Here Moving Forward
Phase Successfully established

foundation (Pilot Projects, Phase Pilot and product roll-out,
Infrastructure, Governance, exponential increase in
enabling environments) number of agencies
adopting OSS
Phase ● Agencies are competent to develop and implement OSS
solutions independently
● Malaysia becomes technology producer rather than
exclusively consumer
Page #20

21. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)...
...to support the implementation of OSS Master Plan...
One-stop, national reference centre to lead, guide and
assist government agencies with OSS implementation
To provide direction in development and use of
OSS
● Through information, expertise & physical
infrastructure
Why OSCC ? To facilitate collaboration among Public Sector,
Institutes of Higher Learning and business
communities
● Increasing human capital development
● Positioning Malaysia as a world class OSS
technology hub
Page #21

22. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)...
...with 8 functional service areas dedicated to implementing OSS...
Promote and create
awareness
Formulate and facilitate
Provide technical support
certification
and consultancy
Conduct and coordinate Conduct and coordinate
R&D collaboration
Operate and maintain Formulate policies,
Knowledge Bank guidelines and standards
Conduct and coordinate
training
Page #22

23. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)...
...to leverage OSS as building blocks to develop products...
e d
nc
a
Enh
MySpamGuard
MySurfGuard
MyNetWatch
MyWorkSpace
d
ar er
Aw inn
W
MyMeeting w
Ne
MySurveillance
Page #23

24. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)...
...and offer services which facilitate adoption & implementation
Knowledge Bank &
Advanced Virtualisation eMarketPlace
Facility (AVF) Help Desk
OSCC Mirror d
ate .1
pd 3.1
U rv
fo
OSS
Exhibitions and OSS Development
Seminars Toolkit
OpenOffice.org (OOo)
Migration Pack
Page #24

25. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
CONTENTS
Malaysian Public
Sector OSS
 
Master Plan From Vision to
Introduction
Open Source Reality
Competency
Centre (OSCC)
Together We Transform
Page #25

26. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...enabled by OSCC's innovation of skilful blending of key attributes of
open source and Open Source Development Model (ODM)...
OPEN SOURCE REALITY
● Free licensing ● More cost effective,
● Free distribution connected and
improved Public
ODM Service
OSCC OSS
● User engagement ● Larger and more
Products Proliferation
● Share and reuse and in Public competitive ICT
Services Service industry
● Agility and flexibility
● Improved competence
● Meritocracy
of human capital
● Transparency ● Lessening digital divide
● Self governance
Laying the Foundation Accelerated Adoption Self Reliance
2011???
2004 Phase I 2006 2007 Phase II 2010
Phase III
Early Adoption We Are Here Moving Forward
Page #26

27. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...which resulted in OSS proliferation in Public Sector...
700 691 699
600
se OSS
% uuse OSS
500
er 6
Ovver996%
O
No. of Agencies
400
345
300
131 163
200
92
100 25 51 Number of agencies adopting OSS
0 136
2003 226 19%
2004 2005 2006 2007 2008 32%
2009 2010
Year Federal
State
Local
lion
0 mil oon)
.2 mi lli n
77 0 il o
R119 .232 millili n)
MY 9
MYR D558. 2 mgs*** *
S 8.3 vin s! !*
*
(U D
(UScost sa ing
337
av
cost s 48% Σ=699
Σ=699
*** 2004-2010 Page #27

28. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...in Federal agencies...
Prime Minister Department 42
Higher Education 26
Information, Communication & Culture 16
Transport 15
Agriculture and Agro-based 12
Natural Resources & Environment 12
Human Resources 11
Home Affairs 9
Rural & Regional Development 9
Science, Technology & Innovations 9
250 OSS Adoption at Federal Agencies
Housing and Local Government 8
213
Plantation Industries & Commodities 7 42%
Youth & Sports 6 200 Website / Online
service
Finance 6 Office automation
Email / Collaboration
Domestic Trade, Cooperative & Consumerism 6 Network infrastruc-
Federal Territories & Urban Wellbeing 5 150
124
ture / Security
Virtualisation
International Trade & Industry 5 24%
Women, Family & Community Development 4
Works 4
100 82
16%
78
15%
Σ=226 / /99.6%
Σ=226 99.6%
Defence 3
Education 3 50
Foreign Affairs 3 15
3%
Energy, Green Technology & Water 2
Tourism 2 0
OSS Categories
Health 1
0 5 10 15 20 25 30 35 40 45
*** 2004-2010 Page #28

29. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...in State agencies...
Municipality 136
Islamic Affairs 39
Economic Development 36
Social Welfare 28
Forestry / River / Landscape 19 300 OSS Adoption at State Agencies
Agriculture 18
Finance 16 251
Public Works 16 250
52%
Administration 14 Website / Online
service
Syariah Judiciary 14 Office automation
Number of agencies
Culture / Heritage 14 200 Email / Collaboration
Public Service 14 Network infrastruc-
ture / Security
Irrigation & Drainage 13
Virtualisation
Veterinary Service 13 150
Town & Rural Planning 13
State Library 13
Σ=337 / /94.9%
Σ=337 94.9%
104
22%
Land & Mines 11 100
District & Land Office 11 70
14%
Royal Provision 9 51
11%
Water Supply 9 50
Fishery / Natural Resource 6
7
Port Authority 5 1%
Legislative Council 2 0
Survey & Mapping 2 OSS Categories
Education 2
0 20 40 60 80 100 120 140 160
*** 2004-2010 Page #29

30. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...and in Local Authority (Municipal) agencies...
● e-Leave System
Selayang ● Public Service System
● e-Dog Licenses Alor Gajah ● Compound System
Kemaman
Sepang
● Linux Desktops ● e-Complaints
● OpenOffice.org ● e-Submissions
● 300 users Local Authority ● e-Planning
Melaka Adoption ● e-Engineering
● e-Landscape
● Linux Desktops Σ=136 / /95.8%
Σ=136 95.8% ● e-Building
● OpenOffice.org
● 320 users Klang
Petaling
Jaya
● e-Licences
● e-Building Kajang ● Integrated Financial System
● e-Complaints ● Linux Desktops
● Computer Asset System
● OpenOffice.org
● Hall Booking System
● 215 users
● Compound System
● e-Complaints
● Attendance System
*** 2004-2010
ILLUSTRATIVE Page #30

31. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...also more vibrant OSS-based ICT Industry and R&D Community
through Smart Partnership...
MOHE
• Establishment of OSS Centres of Excellence
in universities
• Inclusion of OSS in ICT labs & curriculum
• Roll-out of Learning Management System
(LMS) to 10,000 schools nationwide
• 58% of districts have schools adopting OSS
MOSTI
• 45 projects using OSS funded by grants
● 53% local OSS IT vendors
● 71 vendors in OSCC e-Marketplace
● Panel of OSCC product Service Providers
● 62 companies in Industry Participation Plan dialogue
Page #31

32. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...supported by growing, thriving and dynamic OSS communities...
myopenSUSE
Open Source Developer
Jom Linux
Club Malaysia
(OSDC.my)
A few OSS
Communities
in Malaysia
Fedora Malaysia
FOSSchix.my
(Females Only)
Universiti Kebangsaan
Malaysia (UKM) Open Source
Community
PHP.net.my
Ubuntu-my
ILLUSTRATIVE Page #32

33. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...acknowledgements from United Nations organisations and Japan's
Centre of the International Cooperation for Computerisation...
“The Government of
Malaysia has taken a very
pro-active attitude in
promoting the development
of OSS in the country and
its use in the Public
Sector.”
- United Nations Joint
Inspection Unit Report
(2005)
Page #33

34. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...international recognition by Gartner...
Gartner Case Study (May 2006)
Page #34

35. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...recognition from regional and local media...
ZDNet Asia --28 January 2010
ZDNet Asia 28 January 2010
“M'sia govt touts 95 percent OSS adoption” ZDNet Asia --28 July 2009
ZDNet Asia 28 July 2009
“M'sia govt touts 95 percent OSS adoption” “Exponential increase in OSS adoption
“Exponential increase in OSS adoption
amongst Public Sector agencies”
amongst Public Sector agencies”
The Edge --66June 2009
The Edge June 2009 The Star --29 October 2009
The Star 29 October 2009
“MAMPU accelerates Open Source”
“MAMPU accelerates Open Source” “A vision become reality”
“A vision become reality”
Page #35

36. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...recognition from local media and appreciation from Ministries...
Bernama --23 April 2009
Bernama 23 April 2009
“All Government Agencies to Implement
“All Government Agencies to Implement TheStar --25 October 2007
TheStar 25 October 2007
Open Source Software”
Open Source Software” ”2007 Software Solution
”2007 Software Solution
Ready for use”
Ready for use”
Ministry of Finance
Ministry of Finance
17 September 2007
17 September 2007
Human Resource Ministry “Received accolade for
“Received accolade for
Human Resource Ministry assisting in implementation
33January 2008
January 2008 assisting in implementation
of webcasting facility”
of webcasting facility”
“Received acknowledgement for
“Received acknowledgement for
assisting migration of 3,000 PCs
assisting migration of 3,000 PCs
& notebooks to OpenOffice.org” The Star Intech --14 March 2006
The Star Intech 14 March 2006
& notebooks to OpenOffice.org” ”OSS initiative rolling out smoothly”
”OSS initiative rolling out smoothly”
Page #36

37. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...premier annual conference - MyGOSSCON...
MyGOSSCON Awards Night 2009
• OSS Case Study Award
• OpenOffice.org Competition
• 24-Hour OSS Programming Contest
• Best Exhibitor Award
Page #37

38. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
From Vision to Reality...
...transfer of knowledge and skills in pursuit of human capital
development...
OSCC Training
• Over 5,100 government staff
• Certified 54 OSS technicians from agencies
• Extended training capacity to 7 universities
through Certified Training Providers (CTP)
Programme
Scholarship Management System (e-Sila)
• OSCC Pilot Project
• Successfully transferred knowledge and skills
• Grew from 5 to 30++ OSS developers
• 1st agency to attain “Phase III – Self Reliance”
Page #38

39. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
CONTENTS
Malaysian Public
Sector OSS
  
Master Plan Challenges Met,
From Vision to
Introduction Lessons Learnt
Open Source Reality
& Way Forward
Competency
Centre (OSCC)
Together We Transform
Page #39

40. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Challenges Met...
...challenges came primarily from 4 quarters...
Industry
● Proprietary influence and lobbying
People Technology
● Inertia ● Ensure eGovernment
● Fear services accessible by
● Uncertainty FUD** OSS users
● Doubt Challenges ● Interoperability with
● Re-learning legacy systems
● Cultural adaptation
● Proprietary formats
**
FUD – “the enemy of transformation!”
Smart Partnerships
● OSS commitments are secondary
to partners' core functions
● Creating practical WIN-WIN
package
Page #40

41. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Lessons Learnt...
...3 significant lessons which come to mind...
Not all the smart people work for us...
...use competency centres to leverage
expertise from across the world,
allowing for competition of ideas.
Size matters, less is best...
Don't try to boil the ocean...
...so don't over bureaucratise,
agility is key.
...pick manageable pilot projects to
gain experience and demonstrate
success, quickly.
Page #41

42. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Way Forward...
...further innovation towards National Transformation and Vision 2020...
More connected
Government
Knowledge-based
society
Global collaboration
TOWARDS
Vibrant local
ICT Industry
VISION 2020
High income,
inclusive and
New ways of working sustainable nation
Page #42

43. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Way Forward...
...continuing role of OSCC to nurture and sustain OSS eco-system
Public Sector R&D Business
Build on successful OSS implementations to
move up eGovernment value chain V
I
s
Use OSS as cost effective alternative
es
S
in
Increase geographic dispersion of OSS sites I
us O
B
Increase competencies for in-house 2 N
d
implementations
he
0
2
is
Strategic engagement on OSS product development
fin
0
Un
Re-emphasise policies and practices
Strategic Thrust re-alignment towards focused programmes
Page #43

44. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
CONTENTS
Malaysian Public
Sector OSS
   
Master Plan Challenges Met,
From Vision to
Introduction Lessons Learnt
Open Source Reality
& Way Forward
Competency
Centre (OSCC)
Together We Transform
Page #44

45. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
Malaysia – Truly Asia...
...just another day in paradise!!
Page #45

46. A Government's Vision Becomes Reality:
OSS Implementation in the Malaysian Public Sector
THANK YOU
Together We Transform
● OSCC Portal
● http://opensource.mampu.gov.my
● OSCC Mailing list (oscc-discuss)
● http://lists.oscc.org.my
● Phone Contact
● +60 3 8319 1200 (General line)
Presenter:
Ms. King Ing Tan
tankinging@mampu.gov.my
Page #46