1. Title of presentation in a maximum of two lines Name, Company Managed Office

4. Auto Immune Systems ® optimizes Management of Dynamic Infrastructures Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved More than 50 % of all incidents can be solved automatically by Auto Immune Systems or remotely with Questra IDM (Analysis on a 40,000 tickets basis) 40,000 Tickets 10 % AIS automatic password reset 25 % Others 18 % Other incidents 46 % 23 of 25 types with AIS reaction 1 % 2 of 25 types without AIS reaction „ Top 25“ incident types

6. Managed Office supports your IT workplace strategy with high availability, superb quality and optimized use of resources Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved Managed Office services are ISO certified and compliant with ITIL processes Integrated Lifecycle Management increases the efficiency of your workplaces Innovative technology provides high standardized and personalized desktops Integrating attractive financing and leasing models Billing model “price per seat“ ISO certified and compliant with ITIL processes