Evolve Your Technology to Unified Communications. This presentation goes into more detail regarding the solutions available from GGR Communications.

1. Evolve Your Technology to Unified
Communications
AIT Technical Meeting
10th April 2013
Adrian Clinton-Watkins
Managing Director

2. Agenda
1. Introduction
2. The Evolution of Communication
3. Business Needs Today Vs. Communication Complexity
4. New Collaboration Experience
5. Single Number Reach (Mobility)
6. Unified Messaging
7. Instant Messaging & Presence
8. Single Sign on Software by GGR Communications
9. Cost and Control
10.Unified Communication in Accountancy, Reeves Case Study
11.Questions

3. Introductions
Adrian Clinton-Watkins
CCIE #21806
Managing Director
01905 825923
acw@ggr.net
Richard Williams
Sales Manager
01905 825934
rw@ggr.net

4. GGR Communications
Company founded in 1994
Networking and Data Communications Solution
Specialists
Offices located in Droitwich, Worcestershire
Privately owned, Cash Rich, Debt Free
Customer Portfolio includes some of the UK’s
leading organisations
Subsidiary - Cornet Switching Systems

5. Customer Portfolio
Food and drink
Sports and
Leisure
Professional
Services
Betting &
Gambling
GGR
Customer
Portfolio
Public Sector
Manufacturing
Education
Utilities

6. The Evolution of Communication
The Old Way
Telephone
Letter and Fax
Office based staff
The Internet & Email
Computers
Email
More mobile workforce
Communication
Complexity
Multiple Devices
Increased remote
workers

7. Communication Complexity
Face to face communication
75% of all business calls are not
completed on the first attempt
First Attempt
More than
one attempt

8. Overuse of Email
In the time it took you to read this
sentence, 20 million emails were sent
144.8 Billion emails are sent worldwide per day
65% of all emails sent are spam
11.2 hours average time spent reading and answering
emails per week
140 average of emails received per day
48% of these emails are deleted
27% of all emails are opened on a mobile device
July 2012 McKinsey Global Institute report

9. Business Needs Today
Easy access to business
information, anytime, anywhere, on any
device
Seamless communication
across multiple devices and
locations
Connectivity for mobile
devices
Work in multiple
locations just as
efficiently as in the
office
Faster decision making
and competitive
advantage
Improved customer
service and client
care
Contactable by
colleagues, suppliers and
customers on multiple devices at
any time
Enhanced face to face
communications without the
need of time, travel and
money

10. New Collaboration Experience
CUSTOMER CARE
Intelligent Contact
Routing
High Fidelity On- Premises
Conferencing
CONFERENCING
IP COMMUNICATIONS
MESSAGING
Office Communications on
the Go
Virtual Teams with
Click to Call
Streamlined
Workflows
Virtual Meetings
ENTERPRISE SOCIAL SOFTWARE

11. Single Number Reach/Mobility
Softphone on
laptop, desktop or
mobile device
Incoming Call
Jabber client
Cisco IP Desk Phone
Unified Messaging
Mobility

12. Unified Messaging
Access email, voice, and fax messages from a single inbox anytime, anywhere and
on any device to respond quickly to colleagues with seamless communication
across multiple devices
SpeechView converts speech to text and delivers the text version of the voice
message to your email inbox so that you can take immediate action

13. Instant Messaging & Presence
See the
presence of
colleagues and
create instant
real time
communications
Respond to
email with real
time instant
messaging for
more effective
communication
Escalate from
instant message
to a telephone
call to clarify
important
messages
Escalate from
telephone call to
video call to
allow full
communication
experience
Escalation of communication

14. Seamless Communication

15. GGR Single Sign On
GGR software allows users to log in to their computer and the attached IP
phone will automatically be logged in with their profile.
•
•
•
•
Increases efficiency
End user manageability
Supports hot desking
Employees can work from any office at any desk

16. Cost and Control
60%
Worcester Community Housing report a
reduction in cost of voice calls with IP Telephony
Businesses that use a single
vendor for IP telephony have a
43% lower total cost of
ownership than those that use
multiple vendors
Entire view and
control of network and
business
communications
Maintain regulatory compliance - built-in
security, encryption, archiving and call detail records
help meet regulatory requirements.
Reduce cost of mobile phone
calls by using Voice over IP
(VoIP)

17. CASE STUDY
Unified Communications in Accountancy

18. The Need
• Strategic growth plans
• Improve client care
• Reduce the use of voicemail
• Transform corporate culture
• Modernise the business
• Update technology to facilitate growth

19. The Solution
Cisco Unified Communications Manager Business
Edition
•
•
•
•
•
Voice
Video
Presence and IM
Voicemail
Wireless

20. Cisco Jabber has transformed the way employees work
•
•
•
•
•
Presence of colleagues
Click to dial
Call transfer
Reduce internal calls
Outlook and calendar integration
Single Sign On Software
•
•
•
•
More mobile workforce
Increase productivity
Employees can sign in at any desk
Work in any office

21. The Outcome
Increased client care
Reduced voicemail
More productive workforce
Company working as one
Increased competitive advantage
Successful BYOD policy implemented
Hot desking and home working made easier

22. Questions?