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Building the business connection

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GSETA

For GSETA 2011 Conference

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[object Object]
Seeing Ourselves Through the Eyes of Our Customers ,[object Object],[object Object],[object Object],[object Object]
Seeing Ourselves Through the Eyes of Our Customers ,[object Object],[object Object],[object Object],[object Object]
Seeing Ourselves Through the Eyes of Our Customers ,[object Object],[object Object],[object Object],[object Object]
Improving the Business Connection ,[object Object],[object Object],[object Object]
An Overall Strategy for Improving the Business Connection ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improving the Business Connection ,[object Object],[object Object],[object Object]
Improving the Business Connection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving the Business Connection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conduct an Environmental Scan ,[object Object],[object Object]
How Can We Educate Ourselves About Business Concerns? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Learning More About Our Business Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service/Product Inventory ,[object Object],[object Object],[object Object]
Business Services should be… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Portfolio of Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Relationship Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Relationship Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You Can’t Improve What You Don’t Measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You Can’t Improve What You Don’t Measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You Never Get a Second Chance… To Make a First Impression ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You Never Get a Second Chance… To Make a First Impression ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You Never Get a Second Chance… To Make a First Impression ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do these words speak “business”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What terms would be more “business-friendly”?
Challenges to consider - but not hold us back! ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Thank you for your participation!

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Building the business connection

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