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capability + targeted maturity = value
“A guide for Smart Architects”
I was basking in the glory of a
major project success
the world was my crustacean
I met some serious people
they told me I needed to grow up
They explained that lot’s of people were sick
some were really sick
the illness was good at hiding itself,
people were affected in many different ways
I started to wonder, was I sick?
most patients self-diagnose…
I knew self-medication
was the most common approach
I tried some mainstream options
I tried some alternative therapies
All my vendors tell me cloud is the answer…
but what if I don’t know what the question is?	
  
I decided that more invasive procedures were needed
BPO
but nothing worked, what should I do?
I realized that my efforts were in vain
so what’s wrong?
, but I don’t
believe in them
beautiful yes
they’re like unicorns
I knew I needed a real diagnosis
Step 1 - Diagnosis
On a leafy campus in Kildare
a team was working to crack the IT genome
Their goal…
to change the way IT is managed
22
Managing IT Like a
Business
Managing the
IT Budget
Managing the
IT Capability
Managing IT for
Business Value
ITG IT Leadership & Governance FF Funding & Financing EAM Enterprise Architecture
Management TCO Total Cost of Ownership
BPM Business Process
Management BGM Budget Management TIM Technical Infrastructure
Management BAR Benefits Assessment &
Realization
BP Business Planning PPP Portfolio Planning & Prioritization PAM People Asset Management PM Portfolio Management
SP Strategic Planning BOP Budget Oversight & Performance
Analysis KAM Knowledge Asset Management
DSM Demand & Supply
Management RAM Relationship Asset
Management
CFP Capacity Forecasting &
Planning RDE Research, Development, &
Engineering
RM Risk Management SD Solutions Delivery
AA Accounting & Allocation SRP Service Provisioning
ODP Organization Design &
Planning UTM User Training Management
SRC Sourcing UED User Experience Design
IM Innovation Management PPM Program & Project
Management
SAI Service Analytics &
Intelligence SUM Supplier Management
SICT Sustainable ICT CAM Capability Assessment &
Management
EIM Enterprise Information
Management
Increasing maturity improves IT’s
ability to deliver on key business priorities
Each critical capability
has five levels of
maturity:
What is IT-CMF?
so I got checked out
Step 2 – Get assessed
they gave me a full health scan
I looked something like this
How sick was I?
	
  	
  
Step 3 – Go Deeper
they needed to go deeper
I feared for what I would find
…and I found
BPM Business Process
Management
But I didn’t know
where to start
THE QUESTION?
what was I trying to be when I grew up?
If I could be anyone who would I be?
What’s my DNA?
Source:	
  Osterwalder,	
  Pigneur	
  Business	
  Model	
  Genera8on	
  
What do I do?
INTEGRATED
STANDARDISED
UNIFIED
REPLICATED
COORDINATED
Business Process Standardization
BusinessProcessIntegration
Source:	
  Ross,	
  Weill,	
  Robertson,	
  Enterprise	
  Architecture	
  as	
  Strategy:	
  Crea4ng	
  a	
  Founda4on	
  for	
  Business	
  Execu4on	
  
DIVERSIFIED
Where should I focus?
What challenges am I facing?
Now I am ready for any challenge!
but there
will always
be pe0ple
Things to remember
1.  Know your capability
2. Know what you want to be
3. Match capability to need
So I wondered where else
would this help me?
?
pre-habilitation
"Please consult a physician before conducting this
or any other exercise program."
I want to outsource?
EAMFFPPP SUM
Mergers & Acquisitions
EAM PPP
I want to standardise?
EAM
I want to be in the cloud?
EAM
I want to be agile?
EAM
BARUED
SD
I want to innovate?
UED
SD
RDE
I want a strategy?
CAM
Managing IT Like a
Business
Managing the
IT Budget
Managing the
IT Capability
Managing IT for
Business Value
ITG IT Leadership & Governance FF Funding & Financing EAM Enterprise Architecture
Management TCO Total Cost of Ownership
BPM Business Process
Management BGM Budget Management TIM Technical Infrastructure
Management BAR Benefits Assessment &
Realization
BP Business Planning PPP Portfolio Planning & Prioritization PAM People Asset Management PM Portfolio Management
SP Strategic Planning BOP Budget Oversight & Performance
Analysis KAM Knowledge Asset Management
DSM Demand & Supply
Management RAM Relationship Asset
Management
CFP Capacity Forecasting &
Planning RDE Research, Development, &
Engineering
RM Risk Management SD Solutions Delivery
AA Accounting & Allocation SRP Service Provisioning
ODP Organization Design &
Planning UTM User Training Management
SRC Sourcing UED User Experience Design
IM Innovation Management PPM Program & Project
Management
SAI Service Analytics &
Intelligence SUM Supplier Management
SICT Sustainable ICT CAM Capability Assessment &
Management
EIM Enterprise Information
Management
Each critical capability
has five levels of
maturity:
ITCMF helped me understand
Now I target therapies to remediate problems
SD	
  
BPM	
  
ITG	
  
Priority	
  1	
  
IT	
  Leadership	
  &	
  Governance	
  
Business	
  Process	
  Management	
  
Solu=on	
  Delivery	
  
PPM	
  
EIM	
  
KAM	
  
Priority	
  2	
  
UTM	
  
ODP	
  
IM	
  
FF	
  
Organisa=onal	
  Design	
  &	
  Planning	
  
Enterprise	
  Informa=on	
  Management	
  
Innova=on	
  Management	
  
Program	
  &	
  Project	
  Management	
  
Knowledge	
  Asset	
  Management	
  
User	
  Training	
  Management	
  
Funding	
  &	
  Finance	
  
Capacity	
  Forecas=ng	
  &	
  Planning	
  CFP	
  
Importance	
  
Maturity	
  Gap	
  
How are you feeling?
“If you want to teach people a
new way of thinking, don't
bother trying to teach them.
Instead, give them a tool, the
use of which will lead to new
ways of thinking.”
― Richard Buckminster Fuller
“If I have the belief that I
can do it,
Capability + Maturity = Value
I shall surely
acquire the capacity to do
it	
   even if I may not
have it at the beginning.”	
  
IT-CMF is an industry standard framework to
measure and improve IT maturity
Non-profit, open innovation consortium with membership from leading industry IT end-
users, vendors, consulting firms, government, non-profit and academic organizations
www.ivi.ie	
  
•  tested with 300+ CIOs 	
  
•  holistic view of maturity
•  helps CIOs and senior IT decision-
makers
•  industry benchmark & trends
•  provides a holistic view of maturity
•  85+ organizations worldwide
Contact me – gar@inspiringarchitects.com
Follow me - @aspiringarc
Link me in - http://ie.linkedin.com/in/garmaccriosta
Find out more – www.ivi.ie

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Iasa UK Conference Session

  • 1. capability + targeted maturity = value “A guide for Smart Architects”
  • 2. I was basking in the glory of a major project success
  • 3. the world was my crustacean
  • 4. I met some serious people they told me I needed to grow up
  • 5. They explained that lot’s of people were sick
  • 7. the illness was good at hiding itself, people were affected in many different ways
  • 8. I started to wonder, was I sick?
  • 10. I knew self-medication was the most common approach
  • 11. I tried some mainstream options
  • 12. I tried some alternative therapies
  • 13. All my vendors tell me cloud is the answer…
  • 14. but what if I don’t know what the question is?  
  • 15. I decided that more invasive procedures were needed BPO
  • 16. but nothing worked, what should I do?
  • 17. I realized that my efforts were in vain
  • 18. so what’s wrong? , but I don’t believe in them beautiful yes they’re like unicorns
  • 19. I knew I needed a real diagnosis Step 1 - Diagnosis
  • 20. On a leafy campus in Kildare a team was working to crack the IT genome
  • 21. Their goal… to change the way IT is managed
  • 22. 22 Managing IT Like a Business Managing the IT Budget Managing the IT Capability Managing IT for Business Value ITG IT Leadership & Governance FF Funding & Financing EAM Enterprise Architecture Management TCO Total Cost of Ownership BPM Business Process Management BGM Budget Management TIM Technical Infrastructure Management BAR Benefits Assessment & Realization BP Business Planning PPP Portfolio Planning & Prioritization PAM People Asset Management PM Portfolio Management SP Strategic Planning BOP Budget Oversight & Performance Analysis KAM Knowledge Asset Management DSM Demand & Supply Management RAM Relationship Asset Management CFP Capacity Forecasting & Planning RDE Research, Development, & Engineering RM Risk Management SD Solutions Delivery AA Accounting & Allocation SRP Service Provisioning ODP Organization Design & Planning UTM User Training Management SRC Sourcing UED User Experience Design IM Innovation Management PPM Program & Project Management SAI Service Analytics & Intelligence SUM Supplier Management SICT Sustainable ICT CAM Capability Assessment & Management EIM Enterprise Information Management Increasing maturity improves IT’s ability to deliver on key business priorities Each critical capability has five levels of maturity: What is IT-CMF?
  • 23. so I got checked out Step 2 – Get assessed
  • 24. they gave me a full health scan
  • 25. I looked something like this
  • 26. How sick was I?    
  • 27. Step 3 – Go Deeper they needed to go deeper
  • 28. I feared for what I would find
  • 29. …and I found BPM Business Process Management
  • 30. But I didn’t know where to start
  • 31. THE QUESTION? what was I trying to be when I grew up?
  • 32. If I could be anyone who would I be?
  • 33. What’s my DNA? Source:  Osterwalder,  Pigneur  Business  Model  Genera8on  
  • 34. What do I do?
  • 35. INTEGRATED STANDARDISED UNIFIED REPLICATED COORDINATED Business Process Standardization BusinessProcessIntegration Source:  Ross,  Weill,  Robertson,  Enterprise  Architecture  as  Strategy:  Crea4ng  a  Founda4on  for  Business  Execu4on   DIVERSIFIED Where should I focus?
  • 36. What challenges am I facing?
  • 37. Now I am ready for any challenge!
  • 39. Things to remember 1.  Know your capability 2. Know what you want to be 3. Match capability to need
  • 40. So I wondered where else would this help me? ?
  • 41. pre-habilitation "Please consult a physician before conducting this or any other exercise program."
  • 42. I want to outsource? EAMFFPPP SUM
  • 44. I want to standardise? EAM
  • 45. I want to be in the cloud? EAM
  • 46. I want to be agile? EAM BARUED SD
  • 47. I want to innovate? UED SD RDE
  • 48. I want a strategy? CAM
  • 49. Managing IT Like a Business Managing the IT Budget Managing the IT Capability Managing IT for Business Value ITG IT Leadership & Governance FF Funding & Financing EAM Enterprise Architecture Management TCO Total Cost of Ownership BPM Business Process Management BGM Budget Management TIM Technical Infrastructure Management BAR Benefits Assessment & Realization BP Business Planning PPP Portfolio Planning & Prioritization PAM People Asset Management PM Portfolio Management SP Strategic Planning BOP Budget Oversight & Performance Analysis KAM Knowledge Asset Management DSM Demand & Supply Management RAM Relationship Asset Management CFP Capacity Forecasting & Planning RDE Research, Development, & Engineering RM Risk Management SD Solutions Delivery AA Accounting & Allocation SRP Service Provisioning ODP Organization Design & Planning UTM User Training Management SRC Sourcing UED User Experience Design IM Innovation Management PPM Program & Project Management SAI Service Analytics & Intelligence SUM Supplier Management SICT Sustainable ICT CAM Capability Assessment & Management EIM Enterprise Information Management Each critical capability has five levels of maturity: ITCMF helped me understand
  • 50. Now I target therapies to remediate problems SD   BPM   ITG   Priority  1   IT  Leadership  &  Governance   Business  Process  Management   Solu=on  Delivery   PPM   EIM   KAM   Priority  2   UTM   ODP   IM   FF   Organisa=onal  Design  &  Planning   Enterprise  Informa=on  Management   Innova=on  Management   Program  &  Project  Management   Knowledge  Asset  Management   User  Training  Management   Funding  &  Finance   Capacity  Forecas=ng  &  Planning  CFP   Importance   Maturity  Gap  
  • 51. How are you feeling?
  • 52. “If you want to teach people a new way of thinking, don't bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking.” ― Richard Buckminster Fuller
  • 53. “If I have the belief that I can do it, Capability + Maturity = Value I shall surely acquire the capacity to do it   even if I may not have it at the beginning.”  
  • 54. IT-CMF is an industry standard framework to measure and improve IT maturity Non-profit, open innovation consortium with membership from leading industry IT end- users, vendors, consulting firms, government, non-profit and academic organizations www.ivi.ie   •  tested with 300+ CIOs   •  holistic view of maturity •  helps CIOs and senior IT decision- makers •  industry benchmark & trends •  provides a holistic view of maturity •  85+ organizations worldwide
  • 55. Contact me – gar@inspiringarchitects.com Follow me - @aspiringarc Link me in - http://ie.linkedin.com/in/garmaccriosta Find out more – www.ivi.ie