By placing print orders with Gelato Globe, you save time and get all material delivered within 48 hours. Here you will see how to: •Edit orders •Send payment requests •Approve orders •Choose payment method •Make bulk orders

1. How to manage Your orders in

2. Introduction
Here you will see how to:
• Edit orders
• Send payment requests
• Approve orders
• Choose payment method
• Make bulk orders
By placing print orders with Gelato Globe,
you save time and get all material
delivered within 48 hours.

3. Add file to cart
After you sign in to your Gelato Globe account, “Upload a file” or choose the design you would
like to order in “Your Files”.
You may “Add to cart”. Select the quantity you want and proceed to “Order now”.
If you would like to change format, paper type and weight, click on the “edit icon”.

4. Edit order
Go to “Change Format” to select a new format for your design. Note that the system will automatically
recommend a format under “suggested”. Always click on “View full screen” to check details such as
bleed.
You are able to select quantity; choose to print one sided (only on the front side) or two sided(front and
back); and select paper type. Click on the “i” icon to see descriptions of the different paper options offered.
Choose country of delivery and click on “Save” to change the settings of the file in the cart or “Save to
Your Files” to create a new file with the selected settings in your library.

5. Choose a delivery address
“Add a shipping address” to where your order will be delivered. All added addresses are saved
in your company’s account.
The next time you need to send print files to the same location, simply select the saved address.

6. Send payment request
If you are not an administrator or if you do not have permission to “Confirm and Pay”, your order
must be approved by a colleague with payment credentials.
To understand permission levels, see our tutorial “How to manage Your Team in Gelato Globe”.

7. Review and send order to payment
When reviewing your order, you will have an overview of the items in your cart. You are able to easily
change quantity or add designs to the cart. Click on the “edit icon” to make changes in the selected files.
Review shipping address, shipping method and the details of the person responsible to approve
payment. You may also send a message to this colleague.

8. Order placed
You have successfully placed the order. The colleague responsible to approve the payment will receive
an email and a SMS with a link to review and confirm the order.
You may enter your telephone number to track the order on your mobile once it is approved.
Click on “View order details” to modify or cancel your order.

9. View order details
Here you can see your order ID, date of purchase and expected delivery date. You may also
“Oder more” units for each design or “Cancel order”.
Once your colleague approves the payment, the status will be updated.
This information will be stored in your order history, which you can find by clicking on “Your
orders” under “Your account”.

10. Approve payment requests
If you are an administrator or have permission level to confirm payments, you will be notified via
SMS and email of the requests that have been assigned to you.

11. Choose payment method
You can pay print orders with credit card or with PayPal. We also offer payment with invoice.
Contact us and we will activate the invoice option in your account.
If this is the first time you are using the credit card in the system, add the card information. Your
credit card details will be securely stored for the next time your confirm order payments.
If you have a PayPal account, Gelato Globe will redirect you to the PayPal system, where you will
complete the payment process.

12. Review and pay order
Here you are able to review the order that your colleague requested approval for. As an administrator or
approver, you are able to make changes, such as quantity, shipping method and billing address. You
may also select in which currency you would like to pay. Click on “Place order now” to confirm
payment.
For example, if you sit in the company’s headquarters in London, and are processing an order from your
Oslo branch, you will have material printed and delivered in Norway, but will pay in pounds and get the
bill in England.

13. Bulk orders
Gelato Globe allows to replicate orders to multiple addresses in one country. Click on “Create
distribution list” and then select the set of designs you want to be printed.
In the example above, I’ve selected the company’s Christmas card, the envelope that goes with it and a
flyer for a new product campaign to be distributed in the branches of the company in England. This
means I will send the same set of 3 designs to multiple locations in the country.

14. Shipping addresses
The system will provide you with the delivery destinations already saved under “Your addresses”.
Tick the boxes from the addresses where you would like your bulk order delivered.
Please note that you need to create a distribution list for each country where you wish the files
to be printed and distributed.

15. Choose quantity
Select quantity for each design and each delivery address.
You may delete an address by clicking on the “trash can icon” or “add more addresses”.
You can also add formats by clicking on the “Plus icon” or erase them via the “trash can icon” next
to each design.

16. Review & place order
Review your order. If you would like to make adjustments, click on “Change your order”. Select the
currency of payment and the billing address.
Please contact us to activate invoice for bulk orders. After clicking on “Place order now”, you will
receive an email confirming receipt of your order.

17. Thank you and enjoy the world’s only global print
service!
Call us on 23 96 07 40 or send us an email at info@gelatoglobe.com
We are ready to assist you!