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Similar to Becoming a Social Business (20)
Becoming a Social Business
- 4. TheĀ OldenĀ Days
ERP CRM
Database Apps
NovĀ 2011 4 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 5. TheĀ OldenĀ Days
ERP CRM
TheĀ CloudĀ ChangesĀ
Everything
E thi
Database Apps
NovĀ 2011 5 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 6. WebĀ 2.0Ā andĀ Cloud
10.5Ā millionĀ AustralianĀ users
10Ā millionĀ UniqueĀ AustralianĀ Visitors
1.8Ā millionĀ UniqueĀ AustralianĀ Visitors
362,500Ā UniqueĀ AustralianĀ Visitors
2Ā millionĀ UniqueĀ AustralianĀ Visitors
Source:Ā http://www.socialmedianews.com.au/socialāmediaāstatisticsāaustraliaāaugustā2011/
NovĀ 2011 6 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 7. WhatāsĀ differentĀ now?
ā¢ Almost 50%Ā mobileĀ phoneĀ usersĀ inĀ AustraliaĀ haveĀ
InternetĀ enabledĀ phones
ā¢ About 26% access Internet from their mobile phone daily
AboutĀ 26%Ā accessĀ InternetĀ fromĀ theirĀ mobileĀ phoneĀ daily
ā¢ >30%Ā ofĀ AustraliansĀ checkĀ emailsĀ viaĀ phone
ā¢ 70Ā %Ā accessĀ mobileĀ entertainmentĀ &Ā infoĀ services
Source:Ā Sensis eBusiness ReportĀ OctĀ 2011
7 NovĀ 2011 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 8. KeyĀ BusinessĀ Drivers
> Sales
>CCustomerĀ service
i
> Marketing:
ā BrandĀ imageĀ &Ā awareness
ā MarketĀ research
ā Business intelligence
BusinessĀ intelligence
ā CompetitiveĀ analysis
> TalentĀ recruitment
NovĀ 2011 8 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 10. CustomerĀ Service
ReducingĀ
complexityĀ forĀ
complexity for
customers
NovĀ 2011 10 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 13. FoundationsĀ ofĀ SocialĀ MediaĀ forĀ Business
Skills R t bl
Repeatable
Training Documented
RoleĀ clarity Clear
People
p Process
Transparent Available
Documented
D t d Policy Technology Measurable
M bl
Commonsense Auditable
NovĀ 2011 13 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 14. Resources
> Sensis EāBusinessĀ ReportĀ OctoberĀ 2011
ā http://about.sensis.com.au/IgnitionSuite/uploads
/docs/2011%20Sensis%20eā
Business%20Report%20FINAL.pdf
> Social Media Statistics Australia August 2011
SocialĀ MediaĀ StatisticsĀ AustraliaĀ ā AugustĀ 2011
ā http://www.socialmedianews.com.au/socialā
mediaāstatisticsāaustraliaāaugustā2011/
NovĀ 2011 14 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au
- 15. ThankĀ you.
> KateĀ Carruthers
> kate.carruthers@genea.com.au
> @kcarruthers
> @
@GeneaFertilityy
NovĀ 2011 15 Ā©Ā GeneaĀ LimitedĀ |Ā genea.com.au