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Building your social
  media strategy
Or - How to win friends and influence people
What we’re going to
    talk about

• Strategy
• Tactics
• Metrics
About me
•   Former editor of the
    Baron

•   Former provincial and
    business reporter for
    the Telegraph-Journal

•   Web Strategist for the
    University of New
    Brunswick

•   Used to drive armoured
    vehicles. Seriously.
What does a web
content strategist do?
• Connects audiences with the information
  they are most interested in
• Engages audiences using a variety of
  platforms - web, social networks, e-mail to
  create, maintain or strengthen relationships
UNB.ca
• Most important communications platform
  for the university for reaching prospective
  students, alumni, donors and the general
  public
• More than 100,000 monthly visitors
• Site down from 200,000 pages to
  approximately 50,000
@UNB
• More than 3,200 Facebook fans (without
  spending a single dime!)
• More than 2,000 Twitter followers
• Nearly 50,000 video views on YouTube
  (most in the last year alone)
• Still figuring out how to leverage Flickr
  more...
Technology last
What is a strategy?


• It is a plan of action to achieve a specific
  goal
What are some
      potential goals?
• Boost readership
• Engage audiences for longer
• Find stories
• Find volunteers
• Promote great stories to the wider public
• Generate revenue
Tactics


• Actions that lead to the execution of your
  strategy
Metrics


• Ways to measure how successful your
  tactics are and whether you’ve achieved the
  goals of your strategy
Some ideas
     Tactic            Goal             Metric(s)

                                    Increased print
 Facebook Fan
                                   pick-up, increased
 Page / Twitter   Boost readership
                                     pageviews on
  Feed Posts
                                        website
Use videos, Flickr
   slideshows,     Engage audiences Longer time on
   Document             more             site
  Sharing tools
More ideas
     Tactic            Goal          Metric(s)

Use free tools to
                                    More ideas at
monitoring social   Find stories
                                   story meetings
     media

 Use web traffic
                                Longer time on
 monitoring to Engage audiences
                                  site, more
determine which     more
                                  pageviews
stories resonate
Even more ideas!
    Tactic           Goal          Metric(s)

  Celebrate                     Recruit four or
                    Increase
  successes,                       five new
                   volunteers
   network                        volunteers

Sponsored live
  tweeting of      Generate     Additional funds
sporting events,   revenue         received
 ads in videos
Do’s
• Set up Facebook Fan Pages, Twitter
  accounts, Flickr,YouTube/Vimeo
• Embed streams from social media into your
  sites
• Use contests and giveaways to increase fan
  base and engagement (and generate
  revenue!)
• Experiment, experiment, experiment!
D’ohs
• Let accounts lapse, stagnate
• Just post links to your social media site and
  don’t do anything else with them on your
  site
• Go overboard with sponsorships or ads
• Get into arguments with PR folks
Examples
Discussion

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Social media strategy for student newspapers- David Shipley

  • 1. Building your social media strategy Or - How to win friends and influence people
  • 2. What we’re going to talk about • Strategy • Tactics • Metrics
  • 3. About me • Former editor of the Baron • Former provincial and business reporter for the Telegraph-Journal • Web Strategist for the University of New Brunswick • Used to drive armoured vehicles. Seriously.
  • 4.
  • 5. What does a web content strategist do? • Connects audiences with the information they are most interested in • Engages audiences using a variety of platforms - web, social networks, e-mail to create, maintain or strengthen relationships
  • 6. UNB.ca • Most important communications platform for the university for reaching prospective students, alumni, donors and the general public • More than 100,000 monthly visitors • Site down from 200,000 pages to approximately 50,000
  • 7. @UNB • More than 3,200 Facebook fans (without spending a single dime!) • More than 2,000 Twitter followers • Nearly 50,000 video views on YouTube (most in the last year alone) • Still figuring out how to leverage Flickr more...
  • 9. What is a strategy? • It is a plan of action to achieve a specific goal
  • 10. What are some potential goals? • Boost readership • Engage audiences for longer • Find stories • Find volunteers • Promote great stories to the wider public • Generate revenue
  • 11. Tactics • Actions that lead to the execution of your strategy
  • 12. Metrics • Ways to measure how successful your tactics are and whether you’ve achieved the goals of your strategy
  • 13. Some ideas Tactic Goal Metric(s) Increased print Facebook Fan pick-up, increased Page / Twitter Boost readership pageviews on Feed Posts website Use videos, Flickr slideshows, Engage audiences Longer time on Document more site Sharing tools
  • 14. More ideas Tactic Goal Metric(s) Use free tools to More ideas at monitoring social Find stories story meetings media Use web traffic Longer time on monitoring to Engage audiences site, more determine which more pageviews stories resonate
  • 15. Even more ideas! Tactic Goal Metric(s) Celebrate Recruit four or Increase successes, five new volunteers network volunteers Sponsored live tweeting of Generate Additional funds sporting events, revenue received ads in videos
  • 16. Do’s • Set up Facebook Fan Pages, Twitter accounts, Flickr,YouTube/Vimeo • Embed streams from social media into your sites • Use contests and giveaways to increase fan base and engagement (and generate revenue!) • Experiment, experiment, experiment!
  • 17. D’ohs • Let accounts lapse, stagnate • Just post links to your social media site and don’t do anything else with them on your site • Go overboard with sponsorships or ads • Get into arguments with PR folks
  • 18.
  • 20.
  • 21.
  • 22.
  • 23.