1. CERTIFIED NOVELL ADMINISTRATOR – SYSTEMS ADMINISTRATOR (2000-2003)
Facilitated security clearance for clients in a WAN setting. Worked with the server team on server-related issues.
Troubleshooter for local and WANs. Supported VPN for at home users in connecting their laptops and PCs to the
WellPoint Anthem BCBS server. Scheduled software installations to employees’ computers and examined, identified,
and fixed software related problems.
 Security – Maintained a high-level of security clearances as a CNA/CNE for over 25,000 employees with
unique access rights and password protection in multiple states. Hosted server access with Microsoft, Novell,
and Linux Red Hat.
 Access Rights – Granted employees’ specific Novell access rights to various software and mainframe access.
Maintained employee access rights and eliminated access rights to terminated employees.
Server Connectivity – Rebooted servers that became offline by reestablishing connection inputting specific
parameters.