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INFORMATION TECHNOLOGY
     used to is about
              be
BUSINESS PROCESSES
Why this
                                                   lecture?



Research Centre for
Innovations in Health Care

                                                     BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
In what business
          is this company?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
In what business
          is this company?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
In what business
          is this company?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
In what business
          is this company?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
In what business
          is this company?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
In what business
          is this company?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
INFORMATION TECHNOLOGY
     used to be about
BUSINESS PROCESSES
INFORMATION TECHNOLOGY
     used to is about
              be
BUSINESS PROCESSES
INFORMATION TECHNOLOGY
     used to is about
              be
BUSINESS PROCESSES
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
BUSINESS New game
New rules,
New rules, New game
New rules, New game
Work             Learn
                             Company              Cloud
                              Physical            Virtual
                               Capital            Connections
                                Chain             Network
                               Talking            Listening
                             Contract             Like
                     New rules, China game
                                New
        New rules, New game Facebook
                   United States
              Oracle
                             Notebook             iPad
                             101 keys             1 button
                        Flatscreen                ePaper
      Return on Investment
Research Centre for
Innovations in Health Care
                                                  Return on Influence
                                                             BUSINESS
www.kenniscentrumivz.hu.nl

                                 New rules, New game
The evolution of IT




Research Centre for Business resources
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
The evolution of IT




                    Business processes

Research Centre for Business resources
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
The evolution of IT




                        Business model


                    Business processes

Research Centre for Business resources
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
The evolution of IT


                             Products
                             /Services

                        Business model


                    Business processes

Research Centre for Business resources
Innovations in Health Care

                                                    BUSINESS
www.kenniscentrumivz.hu.nl

                              New rules, New game
IT as source of business innovation


                             Products
                             /Services          Transformation

                        Business model

                                                    Information
                    Business processes

Research Centre for Business resources
Innovations in Health Care
                                                    Automation
                                                      BUSINESS
www.kenniscentrumivz.hu.nl

                              New rules, New game
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
IT as source of business innovation


                             Products
                             /Services          Transformation

                        Business model

                                                    Information
                    Business processes

Research Centre for Business resources
Innovations in Health Care
                                                    Automation
                                                      BUSINESS
www.kenniscentrumivz.hu.nl

                              New rules, New game
IT as source of business innovation


                             Products
                             /Services          Transformation

                        Business model

                                                    Information
                    Business processes

Research Centre for Business resources
Innovations in Health Care
                                                    Automation
                                                      BUSINESS
www.kenniscentrumivz.hu.nl

                              New rules, New game
IT as source of business innovation
but.. learn to walk before you run!


                                               Transformation



                                                   Information


Research Centre for
Innovations in Health Care
                                                   Automation
                                                     BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
BUSINESS New game
New rules,
New rules, New game
New rules, New game
New rules, New game
                             But… How to play?
Research Centre for
                              What is needed?
Innovations in Health Care

                                                    BUSINESS
www.kenniscentrumivz.hu.nl

                              New rules, New game
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Characteristics of a
Tech Savvy company




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
The
                                                   Tech Savvy
                                                    Business
                                                   Professional
Research Centre for
Innovations in Health Care

                                                     BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Revenge of the Nerds?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Tech Savvy
Marketing




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Tech Savvy
Marketing




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Tech Savvy
Marketing




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
BUSINESS New game
New rules,
New rules, New game
New rules, New game
Information Management

Information Management 1.0
 The application of management techniques to collect information,
         process it and communicate it within and outside the
     organization in order to enable managers to make better and
                            quicker decisions




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Information Management

Information Management 1.0
 The application of management techniques to collect information,
         process it and communicate it within and outside the
     organization in order to enable managers to make better and
                            quicker decisions


Information Management 2.0
                               Develop a vision,
                    collect, process and share information
                               and develop plans
                                   to innovate
       the market offerings, customer interaction and business
                                    processes
Research Centre for            of an organization
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Information Management

Information Management 1.0
 The application of management techniques to collect information,
         process it and communicate it within and outside the
     organization in order to enable managers to make better and
                            quicker decisions


Information Management 2.0
                               Develop a vision,
                    collect, process and share information
                               and develop plans
                                   to innovate
       the market offerings, customer interaction and business
                                    processes
Research Centre for            of an organization
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
New rules, New game
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
And there’s more to come




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
But…
 Where does
 it end?




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Data
Research Centre for
                                                   growth
Innovations in Health Care

                                                    BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Misuse
                                          of Power

Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Security




Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
Globalization
 New rules, New game
                       BUSINESS
Ethical
            dilemmas

New rules, New game
                      BUSINESS
Research Centre for
Innovations in Health Care
                             Sustainability
                                                    BUSINESS
www.kenniscentrumivz.hu.nl

                              New rules, New game
The challenge




                How to live a
            comfortable life with
             9 billion people on
                 the planet? BUSINESS
Research Centre for
Innovations in Health Care
www.kenniscentrumivz.hu.nl

                             New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
New rules, New game
BUSINESS New game
New rules,
New rules, New game
New rules, New game
Business 2.0
The Tech Savvy business

• IT / Internet as new business innovator, not
  as enabler of old business


• New rules, New game


• Interactive, Open,
  Cooperative


• Run by Tech Savvy professionals
Research Centre for
Innovations in Health Care

                                                   BUSINESS
www.kenniscentrumivz.hu.nl

                             New rules, New game
INFORMATION TECHNOL
                           used to is about
                                    be
New rules, New game
                      BUSINESS PROCES
INFORMATION TECHNOL
Research Centre for
Innovations in Health Care                              used to is about
                                                                 be
                                                   BUSINESS PROCES
www.kenniscentrumivz.hu.nl

                             New rules, New game

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Gilbert Silvius on Business 2.0

  • 1. INFORMATION TECHNOLOGY used to is about be BUSINESS PROCESSES
  • 2. Why this lecture? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 3. In what business is this company? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 4. In what business is this company? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 5. In what business is this company? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 6. In what business is this company? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 7. In what business is this company? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 8. In what business is this company? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 9. INFORMATION TECHNOLOGY used to be about BUSINESS PROCESSES
  • 10. INFORMATION TECHNOLOGY used to is about be BUSINESS PROCESSES
  • 11. INFORMATION TECHNOLOGY used to is about be BUSINESS PROCESSES
  • 12. New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game BUSINESS New game New rules, New rules, New game New rules, New game
  • 13. Work Learn Company Cloud Physical Virtual Capital Connections Chain Network Talking Listening Contract Like New rules, China game New New rules, New game Facebook United States Oracle Notebook iPad 101 keys 1 button Flatscreen ePaper Return on Investment Research Centre for Innovations in Health Care Return on Influence BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 14. The evolution of IT Research Centre for Business resources Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 15. The evolution of IT Business processes Research Centre for Business resources Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 16. The evolution of IT Business model Business processes Research Centre for Business resources Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 17. The evolution of IT Products /Services Business model Business processes Research Centre for Business resources Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 18. IT as source of business innovation Products /Services Transformation Business model Information Business processes Research Centre for Business resources Innovations in Health Care Automation BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 19. Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 20. IT as source of business innovation Products /Services Transformation Business model Information Business processes Research Centre for Business resources Innovations in Health Care Automation BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 21. IT as source of business innovation Products /Services Transformation Business model Information Business processes Research Centre for Business resources Innovations in Health Care Automation BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 22. IT as source of business innovation but.. learn to walk before you run! Transformation Information Research Centre for Innovations in Health Care Automation BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 23. New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game BUSINESS New game New rules, New rules, New game New rules, New game
  • 24. New rules, New game But… How to play? Research Centre for What is needed? Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 25. Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 26. Characteristics of a Tech Savvy company Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 27. The Tech Savvy Business Professional Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 28. Revenge of the Nerds? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 29. Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 30. Tech Savvy Marketing Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 31. Tech Savvy Marketing Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 32. Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 33. Tech Savvy Marketing Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 34. New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game BUSINESS New game New rules, New rules, New game New rules, New game
  • 35. Information Management Information Management 1.0 The application of management techniques to collect information, process it and communicate it within and outside the organization in order to enable managers to make better and quicker decisions Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 36. Information Management Information Management 1.0 The application of management techniques to collect information, process it and communicate it within and outside the organization in order to enable managers to make better and quicker decisions Information Management 2.0 Develop a vision, collect, process and share information and develop plans to innovate the market offerings, customer interaction and business processes Research Centre for of an organization Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 37. Information Management Information Management 1.0 The application of management techniques to collect information, process it and communicate it within and outside the organization in order to enable managers to make better and quicker decisions Information Management 2.0 Develop a vision, collect, process and share information and develop plans to innovate the market offerings, customer interaction and business processes Research Centre for of an organization Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 38. New rules, New game Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 39. And there’s more to come Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 40. But… Where does it end? Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 41. Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 42. Data Research Centre for growth Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 43. Misuse of Power Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 44. Security Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 45. Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 46. Globalization New rules, New game BUSINESS
  • 47. Ethical dilemmas New rules, New game BUSINESS
  • 48. Research Centre for Innovations in Health Care Sustainability BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 49. The challenge How to live a comfortable life with 9 billion people on the planet? BUSINESS Research Centre for Innovations in Health Care www.kenniscentrumivz.hu.nl New rules, New game
  • 50. New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game New rules, New game BUSINESS New game New rules, New rules, New game New rules, New game
  • 51. Business 2.0 The Tech Savvy business • IT / Internet as new business innovator, not as enabler of old business • New rules, New game • Interactive, Open, Cooperative • Run by Tech Savvy professionals Research Centre for Innovations in Health Care BUSINESS www.kenniscentrumivz.hu.nl New rules, New game
  • 52. INFORMATION TECHNOL used to is about be New rules, New game BUSINESS PROCES
  • 53. INFORMATION TECHNOL Research Centre for Innovations in Health Care used to is about be BUSINESS PROCES www.kenniscentrumivz.hu.nl New rules, New game