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Wednesday,
                 September 26
                 9:00 am – 2:00 pm

GlobalGiving’s
New York City
    Workshop
Welcome
(and some
 logistics)
Introductions
• Elevator pitch about your organization – 30
  seconds or less
• What is your organization’s fundraising like?
  Individual giving, foundations, corporates?
• Name 1 thing you LOVE and 1 think you would
  CHANGE about GlobalGiving
• What are you most interested in learning
  today?

9/27/2012                                     3
How much is being donated?

• $93.7 million (overall), $65.3 million (gg.org)

• 2012 Median Donation: $28.75

• Annual volume: $20.5 million (2011)



9/27/2012                                           4
Who are GlobalGiving’s non-profit
                partners?
• 1,200 organizations on GlobalGiving.org
• 59% US-based; 41% International based
• Countries receiving donations: 120
• $5,500 average (2011)
• More than 6,300
organizations have
received funding through
GlobalGiving

9/27/2012                                   5
Who is donating?
• 280,000 donors to date
      – 103K in 2011 alone


• GlobalGiving has already received a million
  unique visitors in 2012

• Donors including add-on: 50%
      – Last year that was an extra $502K

9/27/2012                                       6
Project Team Updates
• Increased donation opportunities
      – Campaigns: Recurring donation, tribute card, gifts
        for good, video, and photo
      – Bonus Days: Over $600K already raised
      – Special matching: Japan, Animal Planet, Safer
        World, Youth Opportunity


• Improved impact/quality measures


9/27/2012                                                    7
Project Team Updates
• Improved feedback from partners
      – Leadership Council
      – GlobalGiving Ambassadors


• Learning
      – Peer Mentoring
      – Scaling and delivering community feedback
      – Expert webinars

9/27/2012                                           8
Corporate Partner Updates
• Number of corporate partners in 2012: 54
• Services: gift cards, corporate grantmaking, API,
  cause marketing, employee giving
• New partnerships: Microsoft
• Top five partners include: Microsoft, Pepsi, Nike,
  Ford Motor Company, Cummins




 9/27/2012                                         9
Product Updates
• Increasing donor conversion
      – Recurring donations
      – Search feature redesign
      – Improvements to make page loading quicker
• Back end improvements
      – Due Diligence Renewal System
• New features
      – Microprojects
• Marketing
      – Bricks for Good
9/27/2012                                           10
Fundraising Success
 on GlobalGiving


9/27/2012              11
Agenda
• GlobalGiving Success Stories
• Donor attraction
• Donor engagement
      – Matching and fundraising campaigns
      – New features and fundraising tools
• Holiday fundraising



9/27/2012                                    12
Leadership Initiatives
Project: Create 120 Jobs and 10 new business in
Nigeria
Raised to date:
$98,000 + 50,000 in matching
GlobalGiving Style:
• Bonus Day & matching opportunities
• Sincere relationship building with donors &
  GlobalGiving
• GlobalGiving Ambassador Program
9/27/2012                                         13
Take 2
Project: Teaching Children w/ Autism
Washington, DC
• Raised to date: $43,000
• GlobalGiving Style:
• Immediate, customized thank you’s
• Regular reports
• Bonus Day & Campaign participation


9/27/2012                              14
More than Me Foundation
Project: 500 Girls off the Street & Into School in
Liberia
Raised to Date: $72,000
GlobalGiving Style:
• Experimentation
• 2 Year Photo Contest Winner
• Gifts for Good
• Bonus Days
• Enthusiastic engagement with GlobalGiving
   team
 9/27/2012                                           15
Shining Hope for Communities
Project: Clean Water for the Kibera School for
Girls!
Raised to Date: $88,000
GlobalGiving Style:
• Campaigns!
• Girl Effect Challenge
• Recurring Donation Campaign
• Mother’s Day Tribute Card Campaign
• Self-created promotions
 9/27/2012                                       16
Attracting Donors




9/27/2012                       17
What does your organization do to
         attract donors?




9/27/2012                        18
Lessons from GG’s top fundraisers
1. Look for venues to share your story.
   • Rotary Clubs, religious institutions, universities, house
     parties
2. Give prospective donors a reason to fall in love with
    your organization.
   • Zimkids International through pen pal programs,
      video conferencing, and emails
3. Be intentional about expanding your network of
    advocates.
   • MHOP mobilized close to 400 donors in one
      campaign using a network of advocates
9/27/2012                                                    19
Lessons from GG’s top fundraisers
4. Give your advocates a reason to do outreach.
     •      Lotus Outreach uses GlobalGiving tools to create their own
            promotions and campaigns
5. Don’t be afraid to tap into your own networks!
     •      “Many of our donors are literally our staff’s third grade
            teachers or dentists.” – MHOP
6. Increase your visibility on GlobalGiving’s site.




9/27/2012                                                                20
Who are GlobalGiving donors?
•   280,000 donors all time
•   103,000 this year to date
•   80% American
•   30,000 – 40,000 visitors to the site weekly
•   37,000 Eli Lilly Employees
•   34,000 Nike employees
•   Half a million YourCause users
•   20/20-viewers
9/27/2012                                         21
Compelling Description
            + Visibility
              New donors



9/27/2012                            22
Compelling Project Page
Specific,
action -
oriented

Close-up,
high -                                   Tangible,
resolution                               realistic,
photo                                    varied



               Easy to understand,
   9/27/2012   jargon-free, project          23
Your project
               here!


9/27/2012                  24
9/27/2012   25
Search Ranking Criteria
• 40% the amount of time since your
  previous project report
• 20% the number of donors that your
  project has attracted
• 20% the amount of money your project has
  raised, relative to other projects
• 20% how close is the project to being fully
  funded

9/27/2012                                       26
9/27/2012   27
9/27/2012   28
9/27/2012   29
Engaging
             Existing
             Donors
9/27/2012               30
Name 3 must-haves for any donor
        engagement plan




9/27/2012                      31
Campaigns!
  Campaigns are designed to help you keep
             your donors engaged.
• Give your donors advanced notice
• Identify advocates
• Build excitement on your Facebook and
  Twitter
• Reach out to your large donors personally

9/27/2012                                     32
9/27/2012   33
Bonus Day: October 17th
• 30% Match
• Up to $1,000 per donor per project
• $50,000 available in matching funds
• $1,000 bonuses for most donors and most money
  raised
• Money will go fast! Get donations in early!




9/27/2012                                     34
9/27/2012   35
Donor Tools!
      You don’t need a campaign to take
         advantage of our donor tools.
• Build donor tools into your regular
  interaction with donors
• Fundraiser pages, recurring donations,
  gifts



9/27/2012                                  36
Tool




9/27/2012          37
9/27/2012   38
9/27/2012   39
9/27/2012   40
Mobile Giving
- Screen shot of yellow box on project page
- Screen shot of These Numbers promotion




9/27/2012                                     41
9/27/2012   42
Fundraiser Pages




9/27/2012                      43
Donor Communication!
• 46% of donors stop giving because they feel
  like their donations are not recognized or
  appreciated!
• Send thank you notes multiple times per
  month
• Share photos, anecdotes, and stats in project
  reports


9/27/2012                                         44
9/27/2012   45
9/27/2012   46
Looking for more help with donor
        communications?
Join us for our upcoming training,
            Effective Messaging for Your
                   Target Audience
Guest Host: Raurai McKenna, a Strategic
Communication Consultant with Kosovo-Addis
Date: Wednesday, October 3rd
Times: 9 am EDT and 3 pm EDT
Webinar link: anymeeting.com/globalgiving1
9/27/2012                                    47
2 popular American holidays
            + Year-end tax deductions
              Golden fundraising opportunity




9/27/2012                                      49
What’s all the excitement about?
• 33% of online fundraising happens in Dec!
• $32.6 billion in US retail e-commerce Nov -
  Dec




9/27/2012                                       50
Recurring Donation Campaign
•   December 1 – 31
•   10 or more recurring donors
•   $500 bonus prizes to top 10 projects
•   Donors must give for at least 3 months




9/27/2012                                    51
9/27/2012   52
Gifts for Good
• GlobalGiving provides promotion via donor newsletter
  and social media
     – 100,000 newsletter subscribers
     – 30,000 Twitter followers
     – 28,000 Facebook fans
• Attract new, higher value donors
• Submit requests by November 9th




9/27/2012                                                53
Planning for the Holidays
Holiday Planning Guide
Date: Tuesday, October 30
Times: 9 am and 3 pm EDT
Guest host Erica Tavares, Director of Resource
Development for International Medical Corps, will share
her tips for getting ready for holiday fundraising.




9/27/2012                                             54
We’re here to help!




9/27/2012                         55
Training & Support
• One-on-one calls & planning
• Monthly webinars
      – Facebook, Corporate Giving, Twitter, Proposal
        Writing, etc.
• Tools & Training Blog
• Project Leader Facebook page



9/27/2012                                               56
9/27/2012   57
9/27/2012   58
Holiday Fundraising Strategy:
Pick an organization to      • Group 1: Recurring Donation
represent. Work as a group     Campaign
to create a fundraising      • Group 2: Gifts for Good
strategy for November &
                             • Group 3: Tribute Cards
December 2012.
                             • Group 4: Mobile Giving
• Set a fundraising goal
                             • Group 5: Recurring Donation
• Create a communications      Campaign
   plan                      • Group 6: Tribute Cards
• Incorporate GlobalGiving
   tool or campaign

9/27/2012                                                    59
Feedback Discussions
Topic 1: Incorporating Impact Measurements
into Ranking and Partner Rewards

Topic 2: Making GlobalGiving Campaigns More
Effective for You

Topic 3: Developing GlobalGiving’s First-Ever
Online Fundraising Academy
9/27/2012                                       60
Alison’s Tips for Social Media




9/27/2012                                    61
Share staff culture




9/27/2012                         62
If it doesn’t have a photo or a link,
           don’t post it (on Facebook)




9/27/2012                                    63
Join the conversation around the cause




9/27/2012                           64
Use calls-to-action to direct behavior




 9/27/2012                          65
Celebrate
            BIG news




9/27/2012               66
Start your own traditions




9/27/2012                               67
Measure the levels of engagement




9/27/2012                      68
Social media…
1. Why would anyone want to listen to us on any
   social network?
2. How can we deliver value, experience or content
   worth sharing?
3. Why should people want to stay connected to us
   over time? Why should they come back?
4. Why should they choose to ask others to share our
   content?
5. Why would they invest their time and express
   loyalty in their networks?
9/27/2012                                              69

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Current Partner Workshop Presentation 2012

  • 1. Wednesday, September 26 9:00 am – 2:00 pm GlobalGiving’s New York City Workshop
  • 3. Introductions • Elevator pitch about your organization – 30 seconds or less • What is your organization’s fundraising like? Individual giving, foundations, corporates? • Name 1 thing you LOVE and 1 think you would CHANGE about GlobalGiving • What are you most interested in learning today? 9/27/2012 3
  • 4. How much is being donated? • $93.7 million (overall), $65.3 million (gg.org) • 2012 Median Donation: $28.75 • Annual volume: $20.5 million (2011) 9/27/2012 4
  • 5. Who are GlobalGiving’s non-profit partners? • 1,200 organizations on GlobalGiving.org • 59% US-based; 41% International based • Countries receiving donations: 120 • $5,500 average (2011) • More than 6,300 organizations have received funding through GlobalGiving 9/27/2012 5
  • 6. Who is donating? • 280,000 donors to date – 103K in 2011 alone • GlobalGiving has already received a million unique visitors in 2012 • Donors including add-on: 50% – Last year that was an extra $502K 9/27/2012 6
  • 7. Project Team Updates • Increased donation opportunities – Campaigns: Recurring donation, tribute card, gifts for good, video, and photo – Bonus Days: Over $600K already raised – Special matching: Japan, Animal Planet, Safer World, Youth Opportunity • Improved impact/quality measures 9/27/2012 7
  • 8. Project Team Updates • Improved feedback from partners – Leadership Council – GlobalGiving Ambassadors • Learning – Peer Mentoring – Scaling and delivering community feedback – Expert webinars 9/27/2012 8
  • 9. Corporate Partner Updates • Number of corporate partners in 2012: 54 • Services: gift cards, corporate grantmaking, API, cause marketing, employee giving • New partnerships: Microsoft • Top five partners include: Microsoft, Pepsi, Nike, Ford Motor Company, Cummins 9/27/2012 9
  • 10. Product Updates • Increasing donor conversion – Recurring donations – Search feature redesign – Improvements to make page loading quicker • Back end improvements – Due Diligence Renewal System • New features – Microprojects • Marketing – Bricks for Good 9/27/2012 10
  • 11. Fundraising Success on GlobalGiving 9/27/2012 11
  • 12. Agenda • GlobalGiving Success Stories • Donor attraction • Donor engagement – Matching and fundraising campaigns – New features and fundraising tools • Holiday fundraising 9/27/2012 12
  • 13. Leadership Initiatives Project: Create 120 Jobs and 10 new business in Nigeria Raised to date: $98,000 + 50,000 in matching GlobalGiving Style: • Bonus Day & matching opportunities • Sincere relationship building with donors & GlobalGiving • GlobalGiving Ambassador Program 9/27/2012 13
  • 14. Take 2 Project: Teaching Children w/ Autism Washington, DC • Raised to date: $43,000 • GlobalGiving Style: • Immediate, customized thank you’s • Regular reports • Bonus Day & Campaign participation 9/27/2012 14
  • 15. More than Me Foundation Project: 500 Girls off the Street & Into School in Liberia Raised to Date: $72,000 GlobalGiving Style: • Experimentation • 2 Year Photo Contest Winner • Gifts for Good • Bonus Days • Enthusiastic engagement with GlobalGiving team 9/27/2012 15
  • 16. Shining Hope for Communities Project: Clean Water for the Kibera School for Girls! Raised to Date: $88,000 GlobalGiving Style: • Campaigns! • Girl Effect Challenge • Recurring Donation Campaign • Mother’s Day Tribute Card Campaign • Self-created promotions 9/27/2012 16
  • 18. What does your organization do to attract donors? 9/27/2012 18
  • 19. Lessons from GG’s top fundraisers 1. Look for venues to share your story. • Rotary Clubs, religious institutions, universities, house parties 2. Give prospective donors a reason to fall in love with your organization. • Zimkids International through pen pal programs, video conferencing, and emails 3. Be intentional about expanding your network of advocates. • MHOP mobilized close to 400 donors in one campaign using a network of advocates 9/27/2012 19
  • 20. Lessons from GG’s top fundraisers 4. Give your advocates a reason to do outreach. • Lotus Outreach uses GlobalGiving tools to create their own promotions and campaigns 5. Don’t be afraid to tap into your own networks! • “Many of our donors are literally our staff’s third grade teachers or dentists.” – MHOP 6. Increase your visibility on GlobalGiving’s site. 9/27/2012 20
  • 21. Who are GlobalGiving donors? • 280,000 donors all time • 103,000 this year to date • 80% American • 30,000 – 40,000 visitors to the site weekly • 37,000 Eli Lilly Employees • 34,000 Nike employees • Half a million YourCause users • 20/20-viewers 9/27/2012 21
  • 22. Compelling Description + Visibility New donors 9/27/2012 22
  • 23. Compelling Project Page Specific, action - oriented Close-up, high - Tangible, resolution realistic, photo varied Easy to understand, 9/27/2012 jargon-free, project 23
  • 24. Your project here! 9/27/2012 24
  • 25. 9/27/2012 25
  • 26. Search Ranking Criteria • 40% the amount of time since your previous project report • 20% the number of donors that your project has attracted • 20% the amount of money your project has raised, relative to other projects • 20% how close is the project to being fully funded 9/27/2012 26
  • 27. 9/27/2012 27
  • 28. 9/27/2012 28
  • 29. 9/27/2012 29
  • 30. Engaging Existing Donors 9/27/2012 30
  • 31. Name 3 must-haves for any donor engagement plan 9/27/2012 31
  • 32. Campaigns! Campaigns are designed to help you keep your donors engaged. • Give your donors advanced notice • Identify advocates • Build excitement on your Facebook and Twitter • Reach out to your large donors personally 9/27/2012 32
  • 33. 9/27/2012 33
  • 34. Bonus Day: October 17th • 30% Match • Up to $1,000 per donor per project • $50,000 available in matching funds • $1,000 bonuses for most donors and most money raised • Money will go fast! Get donations in early! 9/27/2012 34
  • 35. 9/27/2012 35
  • 36. Donor Tools! You don’t need a campaign to take advantage of our donor tools. • Build donor tools into your regular interaction with donors • Fundraiser pages, recurring donations, gifts 9/27/2012 36
  • 38. 9/27/2012 38
  • 39. 9/27/2012 39
  • 40. 9/27/2012 40
  • 41. Mobile Giving - Screen shot of yellow box on project page - Screen shot of These Numbers promotion 9/27/2012 41
  • 42. 9/27/2012 42
  • 44. Donor Communication! • 46% of donors stop giving because they feel like their donations are not recognized or appreciated! • Send thank you notes multiple times per month • Share photos, anecdotes, and stats in project reports 9/27/2012 44
  • 45. 9/27/2012 45
  • 46. 9/27/2012 46
  • 47. Looking for more help with donor communications? Join us for our upcoming training, Effective Messaging for Your Target Audience Guest Host: Raurai McKenna, a Strategic Communication Consultant with Kosovo-Addis Date: Wednesday, October 3rd Times: 9 am EDT and 3 pm EDT Webinar link: anymeeting.com/globalgiving1 9/27/2012 47
  • 48.
  • 49. 2 popular American holidays + Year-end tax deductions Golden fundraising opportunity 9/27/2012 49
  • 50. What’s all the excitement about? • 33% of online fundraising happens in Dec! • $32.6 billion in US retail e-commerce Nov - Dec 9/27/2012 50
  • 51. Recurring Donation Campaign • December 1 – 31 • 10 or more recurring donors • $500 bonus prizes to top 10 projects • Donors must give for at least 3 months 9/27/2012 51
  • 52. 9/27/2012 52
  • 53. Gifts for Good • GlobalGiving provides promotion via donor newsletter and social media – 100,000 newsletter subscribers – 30,000 Twitter followers – 28,000 Facebook fans • Attract new, higher value donors • Submit requests by November 9th 9/27/2012 53
  • 54. Planning for the Holidays Holiday Planning Guide Date: Tuesday, October 30 Times: 9 am and 3 pm EDT Guest host Erica Tavares, Director of Resource Development for International Medical Corps, will share her tips for getting ready for holiday fundraising. 9/27/2012 54
  • 55. We’re here to help! 9/27/2012 55
  • 56. Training & Support • One-on-one calls & planning • Monthly webinars – Facebook, Corporate Giving, Twitter, Proposal Writing, etc. • Tools & Training Blog • Project Leader Facebook page 9/27/2012 56
  • 57. 9/27/2012 57
  • 58. 9/27/2012 58
  • 59. Holiday Fundraising Strategy: Pick an organization to • Group 1: Recurring Donation represent. Work as a group Campaign to create a fundraising • Group 2: Gifts for Good strategy for November & • Group 3: Tribute Cards December 2012. • Group 4: Mobile Giving • Set a fundraising goal • Group 5: Recurring Donation • Create a communications Campaign plan • Group 6: Tribute Cards • Incorporate GlobalGiving tool or campaign 9/27/2012 59
  • 60. Feedback Discussions Topic 1: Incorporating Impact Measurements into Ranking and Partner Rewards Topic 2: Making GlobalGiving Campaigns More Effective for You Topic 3: Developing GlobalGiving’s First-Ever Online Fundraising Academy 9/27/2012 60
  • 61. Alison’s Tips for Social Media 9/27/2012 61
  • 63. If it doesn’t have a photo or a link, don’t post it (on Facebook) 9/27/2012 63
  • 64. Join the conversation around the cause 9/27/2012 64
  • 65. Use calls-to-action to direct behavior 9/27/2012 65
  • 66. Celebrate BIG news 9/27/2012 66
  • 67. Start your own traditions 9/27/2012 67
  • 68. Measure the levels of engagement 9/27/2012 68
  • 69. Social media… 1. Why would anyone want to listen to us on any social network? 2. How can we deliver value, experience or content worth sharing? 3. Why should people want to stay connected to us over time? Why should they come back? 4. Why should they choose to ask others to share our content? 5. Why would they invest their time and express loyalty in their networks? 9/27/2012 69

Notas del editor

  1. Agency 77 video
  2. Picture of a magnet attracting people
  3. Example of a great project page – arrows to specific things
  4. Pull ranking from Washington ranking
  5. Picture of people getting involved
  6. Give your donors advanced notice. - Develop a communications strategy around your campaign. Usually, asking your donors to give once isn’t enough. Let them know about upcoming campaigns in advance. Be sure to send at least one reminder, if not more!Identify advocates. Advocates can be a huge help during campaigns. Bonus Day winners and successful campaign fundraisers frequently rely on advocates that they identify weeks before the campaign begins! Consider giving them a specific goal—to raise $1,000 or to recruit 10 donors. Offer an incentive—a small gift, website recognition—to your supporters for fundraising on your behalf.Build excitement on your Facebook and Twitter! Ask your fans and followers to donate and spread the word. Update them throughout the day with your progress. Ask donors to comment once they’ve made a donation.Reach out to your large donors personally. GlobalGiving will match up to $1,000 per donor per project on Bonus Day. Reach out to your large donors via email or phone.
  7. These campaigns are only available to organizations with projects on globalgiving.org. If you only have projects on GlobalGiving UK or one of GlobalGiving’s corporate partner sites, unfortunately, you are not eligible for these campaigns. Please feel free to email me to learn how to join GlobalGiving.org.
  8. Bonus Days are our most popular fundraising campaigns. In 2011, we gave away $220,000 in matching funds and raised $820,000. These are particularly popular campaigns because donors get an extra return on their donation and the limited time frame – Bonus Days last 24 hours starting at midnight EST –creates a sense of urgency to give NOW. Be prepared, in some cases, donations have run out before the end of the day (midnight EST).This year we have 3 Bonus Days….Explain the Partner Rewards Level Campaign
  9. Close to $400/month in recurring donations
  10. Show thank you feature on the donation managerTalk about – building relationships through thank you emails
  11. Engage donors using project reports
  12. Too many messages can cause less engagement
  13. http://tools.blog.globalgiving.org/2011/09/30/facebook-measurement-part-3-of-3/Facebook Metrics VocabularyImpressions: The number of times your post is seen. This includes views on users’ Recent Stories, Top Stories, and visits to Pages.Feedback: The total number of comments and likes on your story divided by the total number of impressions. This is the percentage of people who, after seeing your post, engage in some way with the post.
  14. Source: http://www.nonprofitmarketingblog.com/P15/