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Atlassian Summit 2012 - Kick-Ass Collaboration with Confluence
Kick-Ass Collaboration
Everywhere


James Dellow @chieftech
www.headshift.com.au
Adoption of Confluence by business users needs a
different approach from the ‘early adopters’ in the IT
department.



     #summit12
Head   Heart   Hand
1. What is ‘Kick Ass Collaboration’?
2. Understanding Users
3. Rules to Collaborate By




                                       James Dellow
What is ‘Kick Ass
Collaboration’?
Atlassian Summit 2012 - Kick-Ass Collaboration with Confluence
Collaboration relies on openness and
knowledge sharing but also some level
of focus and accountability on the part
of the business organization.



                                    AIIM
                                    http://www.aiim.org/What-is-Collaboration
The basic capabilities of tools like Flickr
reverse the old order of group activity,
transforming 'gather, then share' into
'share, then gather'.



                                      Clay Shirky
                                      Here Comes Everybody
Image Source: http://www.flickr.com/photos/50719309@N00/5110211150/ CC BY-NC-ND
Examples:
                                                                            Faster support
 Increased Productivity 30%                                                 processes

                                                                            More satisfied
 Increased Revenue                                      30%                 customers


➡Reduced Costs                                          20%                 Less on travel &
                                                                            communications


                                                                            More collaboration
 Increased Revenue                                      35%                 between departments
                                                                            and teams


          Source: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.
But what does it LOOK like?

             Working in Confluence
             Open by default

➡Less time lost in email.
1 Tools
2 #workoutloud
1 Tools
3 Network
2 #workoutloud
1 Tools
4 Integration
3 Network
2 #workoutloud
1 Tools
James Dellow
Understanding users people
Atlassian Summit 2012 - Kick-Ass Collaboration with Confluence
What are Personas?
• Personas are user archetypes created to represent a
  user base. They are a small group of semi-fictional
  characters created from user research that represent
  the full extent and natural types of user behaviour.
• Each persona has a set of ‘goals’ which specify what
  they wish to achieve in using a system.
Persona Example: David
           • David is 31 years old.
           • He supervises a team of customer
             service agents.
           • His goal is to make sure service
             standards and KPIs are met by the
             whole team.
Persona Example: Sally
            • Sally is 46 years old.
            • She is a qualified accountant and
              has worked for the company for
              many years.
            • The most stressful time for Sally is
              the end of month reporting.
Persona Example: Brad
           • Brad is 24 years old.
           • Brad is a graduate engineer and is
             currently on rotation through
             different departments.
           • He hates using email.
• A user journey maps
  what a persona does
  when using a system,
  from beginning to
  end.
• They give us an
  understanding of a
  user’s needs and how
  they will achieve
  these.
Rules to collaborate by
#1 Work with the network effect
#2 Take a walk in their shoes

Image Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA
#3 Don't give people
                                         blank workspaces

Image Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA
Resources to get you started:
Head   Heart   Hand
Thank you!

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Atlassian Summit 2012 - Kick-Ass Collaboration with Confluence

  • 2. Kick-Ass Collaboration Everywhere James Dellow @chieftech www.headshift.com.au
  • 3. Adoption of Confluence by business users needs a different approach from the ‘early adopters’ in the IT department. #summit12
  • 4. Head Heart Hand
  • 5. 1. What is ‘Kick Ass Collaboration’? 2. Understanding Users 3. Rules to Collaborate By James Dellow
  • 6. What is ‘Kick Ass Collaboration’?
  • 8. Collaboration relies on openness and knowledge sharing but also some level of focus and accountability on the part of the business organization. AIIM http://www.aiim.org/What-is-Collaboration
  • 9. The basic capabilities of tools like Flickr reverse the old order of group activity, transforming 'gather, then share' into 'share, then gather'. Clay Shirky Here Comes Everybody
  • 11. Examples: Faster support Increased Productivity 30% processes More satisfied Increased Revenue 30% customers ➡Reduced Costs 20% Less on travel & communications More collaboration Increased Revenue 35% between departments and teams Source: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.
  • 12. But what does it LOOK like? Working in Confluence Open by default ➡Less time lost in email.
  • 16. 4 Integration 3 Network 2 #workoutloud 1 Tools
  • 20. What are Personas? • Personas are user archetypes created to represent a user base. They are a small group of semi-fictional characters created from user research that represent the full extent and natural types of user behaviour. • Each persona has a set of ‘goals’ which specify what they wish to achieve in using a system.
  • 21. Persona Example: David • David is 31 years old. • He supervises a team of customer service agents. • His goal is to make sure service standards and KPIs are met by the whole team.
  • 22. Persona Example: Sally • Sally is 46 years old. • She is a qualified accountant and has worked for the company for many years. • The most stressful time for Sally is the end of month reporting.
  • 23. Persona Example: Brad • Brad is 24 years old. • Brad is a graduate engineer and is currently on rotation through different departments. • He hates using email.
  • 24. • A user journey maps what a persona does when using a system, from beginning to end. • They give us an understanding of a user’s needs and how they will achieve these.
  • 26. #1 Work with the network effect
  • 27. #2 Take a walk in their shoes Image Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA
  • 28. #3 Don't give people blank workspaces Image Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA
  • 29. Resources to get you started:
  • 30. Head Heart Hand

Notas del editor

  1. \n
  2. This slide should begin your presentation\nSince my talk is about user-centred and user experience design, you might like to tell people that I once spent 5 hours, 500 metres underground in a coal mine, just so I understand the needs of a group users better (they were coal miners and we were implementing a document management system.\n\nIts not what you might expect either - most of the 5 hours was spent driving, travelling along wide underground roadways. Going through the safety training was one of the key insights of the experience - it really focuses your mind on what concerns that particular group users the most.\n\n
  3. \n
  4. State the problem (adoption via IT departments, who are early adopters)\n
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  7. \n
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  9. \n
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  12. \n
  13. Blow them out to individual slides?\n
  14. \n
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  17. Examples\nShift from tangible (give aways) to intangible incentives (ego-centric).\n
  18. \n
  19. Introduce this sooner? Swap.\n
  20. \n
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  22. \n
  23. \n
  24. \n
  25. \n
  26. Introduce this sooner? Swap.\n
  27. \n
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  29. \n
  30. Restate as a summary slide\n
  31. fin\n