JIRA Service Desk – a modern and flexible service desk experience that streamlines customer requests, and boosts your IT team’s efficiency, taking your service desk to a whole new level.
JIRA Service Desk integrates directly with JIRA, Atlassian’s issue management software used by more than 22,000 teams worldwide.
Learn in 30 minutes:
1) How we’ve gone beyond the powerful JIRA platform
2) How you can easily create a clean and intuitive customer interface to submit requests
3) How to get real-time SLA visibility
4) How to focus your team with custom queues
5) How to improve your team’s efficiency with real-time reports
JIRA Service Desk is available now for a free 30-day trial, OnDemand or download. Pricing starts at just $10 for 10 users.
23. Custom Team Queues
1
One place for your team to go
2
Automatically triaged & prioritized
3
JIRA Query Language (JQL)
Automate triage and prioritization of requests with @JIRA
#SERVICEDESK
56. “
We’ve rolled out JIRA Service Desk in
production to over 1,500 users. It was
ridiculously easy - and the SLA metrics were
”
eye opening.
AARON JONES, GOOD.COM
Say “Hi” to Aaron at @i_b_aj he is a real nice guy
57. Real-time Reporting
1
Great reports out of the box
2
Easily create new reports with JQL
3
Retroactively applied against your data
With @JIRA #SERVICEDESK, retroactively apply SLAs & review real-time
reports
60. I N T UI TI V E
I N T ER FA CE
TE AM
Q UEUE S
P OWE RFUL
S LAs
RE AL-TI ME
RE PORT S
JIRA Platform
FIELDS
WORKFLOWS
MARKETPLACE
PERMISSIONS
NOTIFICATIONS
63. Have you read our latest blog:
“Insight into JIRA Service Desk’s pricing model”?
http://blogs.atlassian.com/2013/11/insight-jira-service-desks-pricing-model/