Learn how to use JIRA Mobile Connect to collect user feedback, crash reports and bugs from your users and testers avoiding the dreaded one-star rating on the App Store.

1. Avoiding One-Star Hell
Get feedback using JIRA Mobile Connect
Ken Olofsen, Atlassian
Friday, July 22, 2011

2. Friday, July 22, 2011

3. JIRA Mobile Connect
+ =
Crash Reports Bug tracking Complete
Feedback Loop
Data Input Email / RSS
Reporting
Friday, July 22, 2011

4. Demo...
Friday, July 22, 2011

5. Crash Reports
Friday, July 22, 2011

6. Feedback
Friday, July 22, 2011

7. Text
Friday, July 22, 2011

8. Screenshots
Friday, July 22, 2011

9. Annotations
Friday, July 22, 2011

10. Voice
Friday, July 22, 2011

11. Friday, July 22, 2011

12. Friday, July 22, 2011

13. In-app Notifications
Friday, July 22, 2011

14. Your Feedback
Friday, July 22, 2011

15. Conversation
Friday, July 22, 2011

16. Statistics
Friday, July 22, 2011

17. JIRA Mobile Connect
• Currently in Alpha
• Crash reports
• User feedback
• 2-way conversations
Friday, July 22, 2011

18. It’s FREE & easy!
• Get JMC Library • Get JMC Plugin
• Source on Bitbucket • Atlassian Plugin Exchange
atlassian.com/jmc
Friday, July 22, 2011

19. No JIRA? No worries!
• $10 Starter License
- or -
• Join Hosted Alpha
• Private project
• Perfect for testing
• Free for 3 months
http://atlss.in/JMCAlpha
Friday, July 22, 2011

20. We want your
Feedback!
• jmc@atlassian.com
• @JIRA
• Join mailing list
atlassian.com/jmc
Friday, July 22, 2011

21. Questions?
• Yes, JMC uses PLCrashReporter
• JMC talks to JIRA Plugin via REST
• iOS user don’t have to be JIRA users
• Anything else?
atlassian.com/jmc
Friday, July 22, 2011

22. JIRA Mobile Connect
atlassian.com/jmc
Because feedback should be easy!
• Easy for users to give you feedback
• Easy for devs to collect, prioritize and
respond to feedback
Friday, July 22, 2011