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First Half 2009 Results

                          www.gruppohera.it
First Half 2009 Results
Analyst Presentation, 27th August 2009
H1 2009: Maintaining a positive growth

> Hera achieved positive growth of Ebitda     >   M&A activities will progress with the
  in first 2 quarters accounting a double         acquisition of 25% stake in Aimag
  digit growth in H1 Net Profit (post             (bid outcome in next weeks) a
  minorities).                                    multiutility operating in reference
                                                  territory (E2009 Ebitda ~30 m€) and
> First half results underpinned by Energy        other minor investments.
  sales and trading expansion strategy
  and regulated tariff progression.           >   Herambiente, established 1st July
                                                  2009, has been taking part to a
> Regulated Water and Waste activities            competitive bid for a new WTE in
  together with the contribution of new WTE       Tuscany and has agreed to acquire
  were almost able to offset negative             50% in a JV to build and manage a
  impact of slow down on customer                 thermo-electric plant (biomass).
  consumptions.
                                              >   Growth strategies pursued have set
                                                  up a solid platform that continues to
> New WTE plants contributed to H1                yield positive results in tackling with
  results especially WTE of Forlì and             economic slow down.
  Ferrara. Imola CCGT co-gen. and
  Modena WTE have concluded ramp up
  phase.

   H1 2009 Group results                                                                    1
H1 ’09: Double digit growth in Net Profit



                                 M€                                       H1 2008           %      H1 2009           %       Ch.%
Mainly driven by Electricity
sales and trading development                                                                                                          Electricity market expansion
                                 Revenues*                                   1,784.2      100.0%      2,177.9       100.0%   +22.1%    and positive performance of
and higher Gas revenues.         Operat. Costs                                (1,471.7) (82.5%)       (1,832.5) (84.1%)      +24.5%    regulated activities more
                                 Personnel                                      (172.9)   (9.7%)          (178.4)   (8.2%)     +3.2%   than offset economic slow
                                 Capitaliz.                                      118.0      6.6%           104.3     4.8%    (11.6%)   down effect.
                                 Ebitda                                         257.6      14.4%          271.3     12.5%      +5.3%
                                 D&A                                            (114.9)   (6.4%)          (127.7)   (5.9%)   +11.1%
                                 Ebit                                           142.7       8.0%          143.7      6.6%      +0.7%
                                 Financials                                      (51.6)   (2.9%)           (51.8)   (2.4%)     +0.4%
 Financial interests include     Other non oper. exp.                             (5.6)   (0.3%)            (2.7)   (0.1%)   (51.4%)
 one off “fiscal moratoria”      Pre tax Profit                                   85.5      4.8%           89.1      4.1%      +4.2%
 effect (5.6 and 2.1 m€ in ’08                                                                                                         Decrease relates to Marche
                                 Tax                                             (35.9)   (2.0%)           (37.3)   (1.7%)     +3.9%
 and ’09 respectively).                                                                                                                Multiservizi and Other minor
                                 Group Net Profit                                 49.6      2.8%           51.8      2.4%      +4.5%   Group companies.
                                 Minorities                                       (8.4)   (0.5%)            (5.1)   (0.2%)   (39.7%)
                                 Net Profit post minorities                       41.2      2.3%           46.8      2.1%    +13.5%
                                 * Revenues include sales, change in stock and other operating revenues



               Multi-business growth strategy effective tackling with economic recession


         H1 2009 Group results                                                                                                                  2
Organic growth achieved despite economic slow down
Ebitda growth Drivers (m€)

                              +6.9            271.3              Ebitda drivers
                +6.8
   257.6
                                                                 • Synergies (efficiency gains and Organic
                                                                   Growth (regulated tariff progression and
                                                                   market expansion strategy in Electricity)
                                                                   more than offset economic slow down
                                                                   effects.

  H1 2008    Syn & Org.G.   New Plants       H1 2009             • New plants contribution mainly relates to
                                                                   WTE Forlì and WTE Ferrara both running at
                                                                   full capacity.
Ebitda breakdown by business (m€)
             257.6                 271.3
                                      3.9%
              2.9%                                               Ebitda breakdown by business
                                                   Other
             33.1%                   31.1%
                                                   Waste
                                                                 • Regulated activities      highlight   positive
                                                   Water
                                     21.9%         Electricity     contribution.
             23.9%
                                                   Gas
              9.7%                   9.6%                        • Energy sales & trading activities yield
             30.3%                   33.5%
                                                                   outstanding results.

            H1 2008               H1 2009


 H1 2009 Group results                                                                                         3
Waste business: Business expansion tackling with economic slow down

                                                                              Ebitda
M€                      H1 2008     %       H1 2009        %       Ch. %
                                                                              New WTE plants (FE and FC) running at full
Revenues                  309.9    100.0%      313.3      100.0%     +1.1%    capacity and WTE Modena is currently close to
Operat. Costs             (159.1) (51.3%)      (163.5) (52.2%)       +2.8%    run at regime.
Personnel                  (73.6) (23.8%)       (74.6) (23.8%)       +1.3%
Capitaliz.                   8.2    2.6%            9.2    2.9%     +11.8%    Increase of regulated tariffs and volume of
Ebitda                     85.4    27.5%        84.3      26.9%      (1.3%)   Urban Waste (+4.8% in revenues H/H) impact
                                                                              positively on Ebitda.

 Treatment mix (K ton)                                                        These drivers were almost able to offset
                                                                              reduction in Special Waste volumes treated by
                2,417.0                     2,416.3                           130k tons.

                                                                              Increased WTE capacity contributed to preserve
                                                                              landfills capacity.

                                                                   Other      H1 Ebitda benefits from a slight increase in Q2
                                                                   Wte        results (+1.3 m€).
                  12%                         15%
                                                                   Landfill   Herambiente has been taking part to a
                 32%                          27%                             competitive bid for a new WTE in Tuscany and
                                                                              has agreed to acquire 50% in a JV to build and
                                                                              manage a thermo-electric plant (biomass).
                2008                        2009


        H1 2009 Group results                                                                                            4
Water business: Tariff progression underpin growth


                                                                          Revenues
M€                    H1 2008     %       H1 2009       %       Ch. %
Revenues                215.2   100.0%        219.6   100.0%      +2.0%
                                                                          Sales growth mainly driven by tariffs increase
Operat. Costs           (169.1) (78.6%)       (161.5) (73.6%)    (4.4%)
                                                                          (~4.7%) as agreed with Authorities for regulatory
Personnel                (52.3) (24.3%)        (51.8) (23.6%)    (1.0%)   period 2008-2012.
Capitaliz.                 67.9 31.5%            53.2 24.2%     (21.6%)
Ebitda                   61.7    28.6%         59.5    27.1%     (3.4%)   Volumes sold recovered from Q1 but are still
                                                                          lower vs H1 ‘08 due to unfavourable weather
                                                                          conditions and economic slow down effects.

                                                                          Slow down of real estate industry also affected
                                                                          sales (lower new connections and services).

 Data                           H1 2008         H1 2009          Ch.%
                                                                          Ebitda
 Aqueduct (mm3)                       122.0           120.7      (1.1%)   H1 ’09 result signs a positive growth (+0.9 m€)
 Sewerage (mm3)                       106.8           104.5      (2.2%)   compared to Adj. H1’08 (adjusted by one off effect
 Purification (mm3)                   107.0           104.5      (2.4%)   of 3 m€ related to extraordinary income incurred in
                                                                          Marche Multiservizi).

                                                                          Remote control unit roll out is progressing (4 areas
                                                                          out of 7).



       H1 2009 Group results                                                                                          5
Gas business: “normalized” climate conditions offset downturn effects

                                                                                         Revenues

 M€                             H1 2008        %       H1 2009          %      Ch. %     Higher volumes sold related trading activities.

 Revenues                           625.4     100.0%        756.6     100.0%   +21.0%    Better climate conditions almost offset effects of
 Operat. Costs                      (551.1) (88.1%)         (665.9) (88.0%)    +20.8%    economic slow down on consumptions of final
 Personnel                           (25.9) (4.1%)           (28.0) (3.7%)      +8.1%    customers.
 Capitaliz.                           29.6     4.7%           28.2      3.7%    (4.8%)
 Ebitda                              77.9     12.5%          90.9      12.0%   +16.7%    Higher commodity prices, passed through to
                                                                                         customers, affect H1 sales increase.

                                                                                         Ebitda
                                                                                         Regulated distribution activities positively
 Data                                        H1 2008        H1 2009            Ch.%      contributed as a consequence of the new tariff
                                                                                         system (2009-2012 regulatory period) as for Q1.
                                3
 Volumes distrib. (mm )                         1,360.7         1,349.6        (0.8%)
                                                                                         Ebitda also benefits from the trading activities
                            3
 Volumes sold (mm )                             1,478.2         1,483.7        +0.4%     and partly from the commercial activities.
 of which trading (mm 3 )                           182.1             230.2    +26.4%

 District Heating (GWht)                           255.0             271.7     +6.6%     District Heating increased sales benefiting from
                                                                                         exploitation of heat production increase related to
                                                                                         new plants now on stream, offsetting the lower
                                                                                         margins.


     H1 2009 Group results                                                                                                                 6
Electricity business: Visible market expansion

                                                                           Revenues
M€                 H1 2008         %       H1 2009       %       Ch. %
                                                                           Sales increase underpinned by market expansion
Revenues                 662.3    100.0%       931.6    100.0%   +40.7%
                                                                           (+31% H/H in volume sold to final customers) and to
Operat. Costs            (637.7) (96.3%)       (906.3) (97.3%)   +42.1%
                                                                           +205 m€ H/H related to trading.
Personnel                 (10.9) (1.6%)         (11.6) (1.2%)     +6.6%
Capitaliz.                 11.4    1.7%          12.3    1.3%     +7.8%
Ebitda                    25.1     3.8%         26.0     2.8%     +3.6%
                                                                           Ebitda
Data                              H1 2008       H1 2009           Ch.%     Ebitda increase mainly driven by market expansion
                                                                           (adding about 30K clients in H1 ‘09) offsetting slow
Volumes sold (GWh)                   2,438.3         3,190.3     +30.8%    down in per capita consumptions.
Volumes distrib. (GWh)               1,121.1         1,063.6      (5.1%)
                                                                           Better contribution from sales and trading activities
                                                                           offset lower contribution from own power gen.
                                                                           (CCGT plants Teverola and Sparanise).

                                                                           Imola 80 MW Co-gen. unit completed “black out” tests
                                                                           and almost ready to fully operate and to start exploiting
                                                                           incentive schemes.

                                                                           Tariffs increase (by ~5%) following new tariff system
                                                                           for the regulatory period 2008-2011 offset distribution
                                                                           volume reduction.

 Imola 80 MW CCGT Cogen. plant                                             Micro-cogen. highlighted stable Ebitda (by 1m€).


        H1 2009 Group results                                                                                            7
Other services: Progression in results despite dismissions


                                                                          Revenues
M€                   H1 2008        %       H1 2009      %       Ch. %
Revenues                   39.2    100.0%       53.0    100.0%   +35.2%   Sales increased underpinned by good
Operat. Costs              (22.5) (57.2%)       (31.5) (59.4%)   +40.4%   performance of Public Lighting and of other
Personnel                  (10.1) (25.8%)       (12.4) (23.4%)   +22.0%   infrastructure management business.
Capitaliz.                   0.9    2.3%          1.5    2.9%    +68.4%
Ebitda                      7.6    19.3%        10.7     20.1%   +40.4%


                                                                          Ebitda
                                                                          Ebitda increase mainly driven by public lighting
                                                                          an TLC businesses (which reflects the
Data                               H1 2008      H1 2009           Ch.%    increased stake in Acantho and Satcom) whilst
                                                                          some residual marginal businesses have been
Public Lighting (K unit)                326.5           331.5     +1.5%   dismissed.




   H1 2009 Group results                                                                                                8
Capex and Net Financial Debt: In line with expectations


 M€                    H1 2008     H1 2009         Capex plan on schedule.
Waste                      52.2           62.0     ~25% relates to plant development.
Water                      64.1           52.7
Gas                        27.3           31.5     Waste: 41m€ relates to new WTE plants.
Electricity                19.0           19.6
                                                   Water: capex compliant to ATO agreements, with some
Other                       1.9            6.9
                                                   reductions related to new connections.
Holding                    20.6           18.8
 Capex                   185.0          191.6      Electricity: more than 46% relates to new Imola cogen. unit.
Investments                 3.1            1.1
 Capex & Inv.            188.2          192.7      Financial Debts
                                                   Change versus 31/12/2008 mainly related to:
 M€                      31/12/2008 H1 2009         > Dividend payment and minorities (93 m€).
                                                    > Working capital increase (~64 m€) in line with sales
 Short Term Debts                 8.3      234.1      expansion achieved (+22% turnover) and reflecting some
 Long Term Debts             1,563.2    1,554.4       less favourable condition on “accise”.
 Net Financial Debts        1,571.5     1,788.4
                                                   In July Net Financial Position was reduced by ~100m€
                                                   mainly thanks to working capital enhancement.



 H1 2009 Group results                                                                            9
Closing remarks

•    Multi-business growth strategy pursued continued to yield increasing results tackling
     with economic slow down effects customer consumptions.

•    Tariff progression growth in line with agreements with Atos and with new regulatory
     systems for energy distribution activities with positive outlook through out the regulatory
     period (2008-2011/12).

•    New plant development with further contribute in H2 sustaining Electricity and Waste
     management activities.

•    Capex plan program is on schedule and consistent with expected growth targets.

•    Herambiente ready to catch market expansion opportunities.

•    Coming up next with the New Business plan up to 2013.


                     Targeting growth tackling with economic downturn


Closing Remarks                                                                       10

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H1 2009 Hera Group analyst

  • 1. First Half 2009 Results www.gruppohera.it
  • 2. First Half 2009 Results Analyst Presentation, 27th August 2009
  • 3. H1 2009: Maintaining a positive growth > Hera achieved positive growth of Ebitda > M&A activities will progress with the in first 2 quarters accounting a double acquisition of 25% stake in Aimag digit growth in H1 Net Profit (post (bid outcome in next weeks) a minorities). multiutility operating in reference territory (E2009 Ebitda ~30 m€) and > First half results underpinned by Energy other minor investments. sales and trading expansion strategy and regulated tariff progression. > Herambiente, established 1st July 2009, has been taking part to a > Regulated Water and Waste activities competitive bid for a new WTE in together with the contribution of new WTE Tuscany and has agreed to acquire were almost able to offset negative 50% in a JV to build and manage a impact of slow down on customer thermo-electric plant (biomass). consumptions. > Growth strategies pursued have set up a solid platform that continues to > New WTE plants contributed to H1 yield positive results in tackling with results especially WTE of Forlì and economic slow down. Ferrara. Imola CCGT co-gen. and Modena WTE have concluded ramp up phase. H1 2009 Group results 1
  • 4. H1 ’09: Double digit growth in Net Profit M€ H1 2008 % H1 2009 % Ch.% Mainly driven by Electricity sales and trading development Electricity market expansion Revenues* 1,784.2 100.0% 2,177.9 100.0% +22.1% and positive performance of and higher Gas revenues. Operat. Costs (1,471.7) (82.5%) (1,832.5) (84.1%) +24.5% regulated activities more Personnel (172.9) (9.7%) (178.4) (8.2%) +3.2% than offset economic slow Capitaliz. 118.0 6.6% 104.3 4.8% (11.6%) down effect. Ebitda 257.6 14.4% 271.3 12.5% +5.3% D&A (114.9) (6.4%) (127.7) (5.9%) +11.1% Ebit 142.7 8.0% 143.7 6.6% +0.7% Financials (51.6) (2.9%) (51.8) (2.4%) +0.4% Financial interests include Other non oper. exp. (5.6) (0.3%) (2.7) (0.1%) (51.4%) one off “fiscal moratoria” Pre tax Profit 85.5 4.8% 89.1 4.1% +4.2% effect (5.6 and 2.1 m€ in ’08 Decrease relates to Marche Tax (35.9) (2.0%) (37.3) (1.7%) +3.9% and ’09 respectively). Multiservizi and Other minor Group Net Profit 49.6 2.8% 51.8 2.4% +4.5% Group companies. Minorities (8.4) (0.5%) (5.1) (0.2%) (39.7%) Net Profit post minorities 41.2 2.3% 46.8 2.1% +13.5% * Revenues include sales, change in stock and other operating revenues Multi-business growth strategy effective tackling with economic recession H1 2009 Group results 2
  • 5. Organic growth achieved despite economic slow down Ebitda growth Drivers (m€) +6.9 271.3 Ebitda drivers +6.8 257.6 • Synergies (efficiency gains and Organic Growth (regulated tariff progression and market expansion strategy in Electricity) more than offset economic slow down effects. H1 2008 Syn & Org.G. New Plants H1 2009 • New plants contribution mainly relates to WTE Forlì and WTE Ferrara both running at full capacity. Ebitda breakdown by business (m€) 257.6 271.3 3.9% 2.9% Ebitda breakdown by business Other 33.1% 31.1% Waste • Regulated activities highlight positive Water 21.9% Electricity contribution. 23.9% Gas 9.7% 9.6% • Energy sales & trading activities yield 30.3% 33.5% outstanding results. H1 2008 H1 2009 H1 2009 Group results 3
  • 6. Waste business: Business expansion tackling with economic slow down Ebitda M€ H1 2008 % H1 2009 % Ch. % New WTE plants (FE and FC) running at full Revenues 309.9 100.0% 313.3 100.0% +1.1% capacity and WTE Modena is currently close to Operat. Costs (159.1) (51.3%) (163.5) (52.2%) +2.8% run at regime. Personnel (73.6) (23.8%) (74.6) (23.8%) +1.3% Capitaliz. 8.2 2.6% 9.2 2.9% +11.8% Increase of regulated tariffs and volume of Ebitda 85.4 27.5% 84.3 26.9% (1.3%) Urban Waste (+4.8% in revenues H/H) impact positively on Ebitda. Treatment mix (K ton) These drivers were almost able to offset reduction in Special Waste volumes treated by 2,417.0 2,416.3 130k tons. Increased WTE capacity contributed to preserve landfills capacity. Other H1 Ebitda benefits from a slight increase in Q2 Wte results (+1.3 m€). 12% 15% Landfill Herambiente has been taking part to a 32% 27% competitive bid for a new WTE in Tuscany and has agreed to acquire 50% in a JV to build and manage a thermo-electric plant (biomass). 2008 2009 H1 2009 Group results 4
  • 7. Water business: Tariff progression underpin growth Revenues M€ H1 2008 % H1 2009 % Ch. % Revenues 215.2 100.0% 219.6 100.0% +2.0% Sales growth mainly driven by tariffs increase Operat. Costs (169.1) (78.6%) (161.5) (73.6%) (4.4%) (~4.7%) as agreed with Authorities for regulatory Personnel (52.3) (24.3%) (51.8) (23.6%) (1.0%) period 2008-2012. Capitaliz. 67.9 31.5% 53.2 24.2% (21.6%) Ebitda 61.7 28.6% 59.5 27.1% (3.4%) Volumes sold recovered from Q1 but are still lower vs H1 ‘08 due to unfavourable weather conditions and economic slow down effects. Slow down of real estate industry also affected sales (lower new connections and services). Data H1 2008 H1 2009 Ch.% Ebitda Aqueduct (mm3) 122.0 120.7 (1.1%) H1 ’09 result signs a positive growth (+0.9 m€) Sewerage (mm3) 106.8 104.5 (2.2%) compared to Adj. H1’08 (adjusted by one off effect Purification (mm3) 107.0 104.5 (2.4%) of 3 m€ related to extraordinary income incurred in Marche Multiservizi). Remote control unit roll out is progressing (4 areas out of 7). H1 2009 Group results 5
  • 8. Gas business: “normalized” climate conditions offset downturn effects Revenues M€ H1 2008 % H1 2009 % Ch. % Higher volumes sold related trading activities. Revenues 625.4 100.0% 756.6 100.0% +21.0% Better climate conditions almost offset effects of Operat. Costs (551.1) (88.1%) (665.9) (88.0%) +20.8% economic slow down on consumptions of final Personnel (25.9) (4.1%) (28.0) (3.7%) +8.1% customers. Capitaliz. 29.6 4.7% 28.2 3.7% (4.8%) Ebitda 77.9 12.5% 90.9 12.0% +16.7% Higher commodity prices, passed through to customers, affect H1 sales increase. Ebitda Regulated distribution activities positively Data H1 2008 H1 2009 Ch.% contributed as a consequence of the new tariff system (2009-2012 regulatory period) as for Q1. 3 Volumes distrib. (mm ) 1,360.7 1,349.6 (0.8%) Ebitda also benefits from the trading activities 3 Volumes sold (mm ) 1,478.2 1,483.7 +0.4% and partly from the commercial activities. of which trading (mm 3 ) 182.1 230.2 +26.4% District Heating (GWht) 255.0 271.7 +6.6% District Heating increased sales benefiting from exploitation of heat production increase related to new plants now on stream, offsetting the lower margins. H1 2009 Group results 6
  • 9. Electricity business: Visible market expansion Revenues M€ H1 2008 % H1 2009 % Ch. % Sales increase underpinned by market expansion Revenues 662.3 100.0% 931.6 100.0% +40.7% (+31% H/H in volume sold to final customers) and to Operat. Costs (637.7) (96.3%) (906.3) (97.3%) +42.1% +205 m€ H/H related to trading. Personnel (10.9) (1.6%) (11.6) (1.2%) +6.6% Capitaliz. 11.4 1.7% 12.3 1.3% +7.8% Ebitda 25.1 3.8% 26.0 2.8% +3.6% Ebitda Data H1 2008 H1 2009 Ch.% Ebitda increase mainly driven by market expansion (adding about 30K clients in H1 ‘09) offsetting slow Volumes sold (GWh) 2,438.3 3,190.3 +30.8% down in per capita consumptions. Volumes distrib. (GWh) 1,121.1 1,063.6 (5.1%) Better contribution from sales and trading activities offset lower contribution from own power gen. (CCGT plants Teverola and Sparanise). Imola 80 MW Co-gen. unit completed “black out” tests and almost ready to fully operate and to start exploiting incentive schemes. Tariffs increase (by ~5%) following new tariff system for the regulatory period 2008-2011 offset distribution volume reduction. Imola 80 MW CCGT Cogen. plant Micro-cogen. highlighted stable Ebitda (by 1m€). H1 2009 Group results 7
  • 10. Other services: Progression in results despite dismissions Revenues M€ H1 2008 % H1 2009 % Ch. % Revenues 39.2 100.0% 53.0 100.0% +35.2% Sales increased underpinned by good Operat. Costs (22.5) (57.2%) (31.5) (59.4%) +40.4% performance of Public Lighting and of other Personnel (10.1) (25.8%) (12.4) (23.4%) +22.0% infrastructure management business. Capitaliz. 0.9 2.3% 1.5 2.9% +68.4% Ebitda 7.6 19.3% 10.7 20.1% +40.4% Ebitda Ebitda increase mainly driven by public lighting an TLC businesses (which reflects the Data H1 2008 H1 2009 Ch.% increased stake in Acantho and Satcom) whilst some residual marginal businesses have been Public Lighting (K unit) 326.5 331.5 +1.5% dismissed. H1 2009 Group results 8
  • 11. Capex and Net Financial Debt: In line with expectations M€ H1 2008 H1 2009 Capex plan on schedule. Waste 52.2 62.0 ~25% relates to plant development. Water 64.1 52.7 Gas 27.3 31.5 Waste: 41m€ relates to new WTE plants. Electricity 19.0 19.6 Water: capex compliant to ATO agreements, with some Other 1.9 6.9 reductions related to new connections. Holding 20.6 18.8 Capex 185.0 191.6 Electricity: more than 46% relates to new Imola cogen. unit. Investments 3.1 1.1 Capex & Inv. 188.2 192.7 Financial Debts Change versus 31/12/2008 mainly related to: M€ 31/12/2008 H1 2009 > Dividend payment and minorities (93 m€). > Working capital increase (~64 m€) in line with sales Short Term Debts 8.3 234.1 expansion achieved (+22% turnover) and reflecting some Long Term Debts 1,563.2 1,554.4 less favourable condition on “accise”. Net Financial Debts 1,571.5 1,788.4 In July Net Financial Position was reduced by ~100m€ mainly thanks to working capital enhancement. H1 2009 Group results 9
  • 12. Closing remarks • Multi-business growth strategy pursued continued to yield increasing results tackling with economic slow down effects customer consumptions. • Tariff progression growth in line with agreements with Atos and with new regulatory systems for energy distribution activities with positive outlook through out the regulatory period (2008-2011/12). • New plant development with further contribute in H2 sustaining Electricity and Waste management activities. • Capex plan program is on schedule and consistent with expected growth targets. • Herambiente ready to catch market expansion opportunities. • Coming up next with the New Business plan up to 2013. Targeting growth tackling with economic downturn Closing Remarks 10