The document summarizes a presentation on emotional intelligence and diversity given by Jorge Cherbosque Ph.D. at the HACRHACR Annual Symposium on April 23, 2013. The presentation discusses 4 basic needs for creating extraordinary relationships: understanding each other, feeling valued, feeling safe to be yourself at work, and having support. It also outlines the challenges of leadership and managing diversity, including affirming self-awareness, self-governance, intercultural literacy, and social architecting. The presentation provides tools for assessing team dynamics and creating an inclusive work environment.

1. HACRHACR
Annual SymposiumAnnual Symposium
April 23, 2013April 23, 2013
Emotional Intelligence and Diversity InstituteEmotional Intelligence and Diversity Institute
Jorge Cherbosque Ph.D.Jorge Cherbosque Ph.D.

2. 4 Basic Needs To Create4 Basic Needs To Create
Extraordinary RelationshipsExtraordinary Relationships
• Do You Get me? Do you really know who I am?
• Do you Value me? Do you show it the way I need
it?
• Do I feel safe to bring my whole self to work?
• Are you there for me? Are you covering my back?

3. EMOTIONAL INTELLIGENCE IN A
DIVERSE WORLD
“Emotional
leadership is the
spark that ignites a
company’s
performance,
creating a bonfire of
success or a
landscape of ashes.”
• Daniel Goleman, Richard
Boyatzis, and Annie McKee,
“Primal leadership: The
hidden driver of great
performance,” (HBR,
December 2001).

4. THE LEADERSHIP CHALLENGE

5. The Leadership Challenge
A. CHALLENGE THE PROCESS
1. Search for opportunities
2. Experiment and take risks
B. INSIPIRING A SHARED VISION
1. Envision the future
2. Enlist others
C. ENABLING OTHERS TO ACT
1. Foster collaboration
2. Strengthen others
D. MODELING THE WAY
1. Set the example
2. Plan small wins
E. ENCOURAGING THE HEART
1. Recognize individual contribution
2. Celebrate accomplishments
“Leadership is an attitude; it is not about
a position.”
-Jim Kouse & Barry Posner
05/01/13 5

6. EMOTIONAL INTELLIGENCE ANDEMOTIONAL INTELLIGENCE AND
DIVERSITYDIVERSITY

7. AFFIRMATIVE INTROSPECTION
• Knowing what
makes me tick
• Being comfortable
in my own skin
• Being in tune with
my own biases and
hot buttons

8. SELF-GOVERNANCE
 Making ambiguity
an ally
 Being my own
change master
 Getting in charge
of self-talk

9. INTERCULTURAL LITERACY
• Understanding the
cultural “whys”
behind behavior
• Transcending my
own perspective
(empathy)
• Seeing the benefits
and limitations of all
norms

10. SOCIAL ARCHITECTING
 Serving as a cultural
interpreter
 Communicating effectively
and resolving conflicts in
diverse settings
 Structuring synergistic and
compelling environments

11. EID
ASSESSING
YOUR TEAM

12. BRING YOUR WHOLE
SELF TO THE TEAM

13. INCLUSION IN OUR
STAFF MEETINGS

14. YOUR TEAM CULTURAL
PROFILE

15. WORK FOR THE LOVE
OF IT!

16. DESIREDDESIRED
WORKWORK
ENVIRONMENTENVIRONMENT